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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very easy to book a room on line for this site and room thank you
Thank you for taking the time to leave us a review, Vivian. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
It was quick and easy to book my reservation! The website was easy to use.
Thank you for taking the time to leave a review, Austin. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Thank you. I already did this rating on the site. You asked me to click on the options if I received, didnt receive a confirmation email. Not wanting to be rude I clicked on the option that I received my email. I dont mind rating as feedback but too much gets people annoyed.
Thank you for taking the time to review us and provide feedback, Toby. Your insights are incredibly valuable and greatly appreciated.
$17 charge to make booking did not get mentioned until I looked at my bank statement. Sneaky and didn't realize it was a service rather than direct booking
Thanks for your review and feedback, Cheryl. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. We apologize if this was not disclosed to you. It is provided in the cancellation policy when you booked online. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Never used them before. Very helpful and very quick. My reservation was exactly as I wanted.
Thank you for leaving a review, Nolen! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
Job well done, took quite a bit of information but got it done. Thank YOu
You're welcome! Thanks for your review, Michael. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Only took a few minutes to book. No issues or problems. Looking forward to my stay.
Thank you for taking the time to leave us a review, Alex. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future! Enjoy your stay!
Easy as pie, going to a wedding reception near by and have always had a good experience with Hampton
Thanks for your review, Loretta. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay and the wedding reception!
Experience was quick and efficient. Reservation went well and was verified in minutes. Thank you.
Thank you for taking the time to leave us a review, Joseph! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Fue muy facil hacer la recervacion y tienen mu has opciones,
Gracias por reservar con nosotros, Alberto.
Website is easy to navigate, and check out is also easy I am a Marriott member and I know that this property will be better than others.
Thank you for taking the time to leave us a review, Pamela. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Booking was very swift and easy!. It was very user friendly. No hassle at all.
Thank you for taking the time to leave us a review, Mederican! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Thank you for leaving us a review, Carl! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
It was fine. Although I am a member of the frequent stay program and there was no place for me to add that to the reservation.
Thanks for your review, Dianne. You may want to speak with the hotel staff about your member number when you check-in. Our company is not involved with hotel reward programs.
Online registration went smoothly and i would highly recommend.
Thank you for taking the time to leave us a review, Robert. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Worst experience ever! I will post on all social media platforms and have contacted the news station about this! I need to modify my room reservation NOT cancel and no one would help not even "Mary" who's was said to be a manager!
Thanks for bringing this to our attention, Carol. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Everything so far has been good. No issues that are found at this time.
It only took 5 minutes to book my reservations and I like the ease of going through and filling in my information
Thank you for your review, Glenda. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Site was very easy to use. Let me make my room selection easily.
Thank you for taking the time to leave a review, Marilyn. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Ok. No problem booking here. It has been nice in the past and I expect the same
Thanks for your review, Brenda. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Ann. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!