Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
This was easy process booking sites are cumbersome
The Reservation Counter experience was great. It was easy to follow instructions.
Very fast results!
Thank you for your review, Karen. We want you to have the best experience possible booking with us!
Great! Easy procedure. Didn't see where any discounts such as AAA or veterans, or other sources, are offered. That would be helpful if offered.
Thank you for your review, Michael. Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available.
It was ok.it was it wa ok it wa son it was ok it was ok
Thanks for booking with us, Jenelle!
Quite adequate, everything worked as stated. I would consider using your service again.
Thanks for booking with us, Richard. We hope you enjoy your stay!
Some entries showed duplicated which should be a simple thing to fix.
Thanks for your review and feedback, James.
Eric was very helpful, and site easy to navigate. Thank you
You're welcome! Thanks for booking with us, Donna!
First time I have used this, and it was quick and easy. I received my confirmation immediately.
Thank you for your review, Lisa. We are happy the booking process was easy! That’s great you received your confirmation in a timely manner!
My experience was done with ease and I was able to get what I needed for me and my guest!
Thank you for your review, Sandra. We are happy you had a good experience!
Awesome experience it was very easy. I didn't have any issues on making the reservation.
Thank you for your review, Maria. We want you to have the best experience possible booking with us!
Easy and simple, thanks appreciated it all. Professional response and streamlined
Thank you for your review, Daniel. We are happy you had a good experience!
I am VERY disappointed. I booked a room from their website that did not tell me how many beds were in the room, but had a picture that showed two beds. I book the room based on the picture because the description DOES NOT INCLUDE ANY INDICATOR OF THE NUMBER OF BEDS. When my wife arrived at the hotel as was told that there's only one bed in the room. Since I made the reservation, I called Reservation Counter and was told "there's nothing we can do". I'm surprised at this because:
1. The website is misleading.
2. One would expect that the staff would do whatever they could to make it right:
A. Call the hotel to see if there's anything they can do.
B. Find another hotel and transfer the reservation.
I would never treat my customers with such disrespect. It seems they don't care about repeat business, accuracy, or good reviews.
Timothy, we're sorry about your experience and for the inconvenience this caused you. Thanks for bringing this to our attention. I will share your feedback with our customer service manager so we can look into this. Please feel free to also contact our escalations team at support@reservationcounter.com. --Rachael, Review Manager
Quick and easy and easy to navigate would do it again
Thanks for your review, Eric. We are happy our website was easy to use!
Check in was easy no problems making reservations site most helpful
Thanks for your review, Jeffrie. We are happy you had a good experience using our website.
Easy process easy process easy process easy process
Thank you for your review, Phillip. We are happy the booking process was easy!
Was unused to the booking process and missed that it had me down for 2 people. COuldn't figure out how to change to 1 person. POtherwise all good
Thanks for booking with us, Jill! If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Looking forward to come to the hotel it is located right in the center of town
Thanks for booking with us, William. We hope you enjoy your stay!
I called the Hotel to change my room from a queen to a king, and talked to Marietta. She made the
Change because I could not do it on your site.
Thank you for your review and sharing your experience, Barbara. We're sorry you had some trouble making changes on our website. I will share this feedback with our team. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Super simple process and they verified afterwards if I'd received my booking.
Thank you for your review, Tara. We are happy the booking process was easy!
If you're online booking-challenged, you will move easy through the process very efficiently.
Thanks for your review, Tonya. We are happy you had a good experience booking online.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, India. We are happy the booking process was easy!