Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I really enjoy this hotel and the staff are very knowledgeable and courteous
Clear guidance, easy to understand formats and specifics
Thank you for taking the time to leave us a review, Genet. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy and efficient reservation.site is easy to navigate
Thank you for taking the time to leave a review, David. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
It was fast it was easy and with no problems. Very satisfied.
Thank you for taking the time to leave us a review, Kevin! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Simple and easy use. Fast response. Was not stressful at all.
Thank you for taking the time to leave a review, Tanteliniaina. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Fast and easy to find gorgeous hotels. It offered a variety of hotels, ranging from price range. Awesome site to work with.
Thank you for taking the time to leave us a review, Adriana. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
Excellent experience...easily accomplished in only minimal time..
Thank you for taking the time to leave us a review, Kelley. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Always so lovely booking with Days Inn! A great vaca experience and the Staff are so wonderful to our service dog; Hopey. Thank you again!
Thanks for your review, Steffie. We truly appreciate your business and are grateful that you decided to book with us.
It was simple, easy and they confirmed reservations quickly.
Thank you for taking the time to leave us a review, Jennifer! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
After I book threw you my partner was looking at the same room but in Expedia and the taxes were $30.00 less and there was no service fee. Just wondering why?
Thanks for your review, Jack. Our rates are constantly changing and can be lower or higher depending on when the room is booked. We can assure you that you are receiving the best rate available when you make the reservation. If you have any questions, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
No complaints to be made. It was simple. Thank you.
You're welcome! Thanks for your review, Johnnie. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Easy to make our reservation. We have stayed here previously and it is convenient to everything in downtown DC.
Thank you for choosing to book with us, Kathleen. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Fine service. I was very satisfied. It was just fine.
Thanks for your review, John. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Great experience we have a dog and it worked out well.
Thank you for taking the time to leave us a review, Brent! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy to use.
I hate do these stupid survey's they really suck, especially when they require me to write a minimum amount.
Thank you for taking the time to review us and provide feedback, Robert. Your insights are incredibly valuable and greatly appreciated.
I made a mistake on my booking and could not bet refunded
Thanks for your review, Vanessa. We're sorry for any confusion between us and the hotel where you are booking. I will share your feedback with our customer service manager. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I booked my room online and it was very easy and quick!
I was also sent a confirmation letter via email. Then I also received a letter to confirm that I received my confirmation letter. This is a nice step to ensure that your reservation was completed.
Thank you for leaving us a review, Joyce! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Made reservation online and so far so good. Was easy and got an immediate confirmation.
Thank you for taking the time to leave us a review, Calvin. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
They provided great customer service and they answered all my questions when scheduling my reservation..
Thank you for taking the time to share your review with us, Luzmaria. We truly appreciate your feedback and are delighted to hear that you are satisfied with Reservation Counter. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
Great easy to use website. I have stayed here many times
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Ian. We truly appreciate your business and are grateful that you decided to book with us.