ResellerratingsReviews 70

Had a couple of unreasonable customers leave bad reviews... have no easy way to contest and reply to the reviews publicly... Seems like they just want to have merchants sign up for a paid plan... Completely wrong...

Should be just as easy for the merchant as it is for the customer to post each version of the story...
ResellerRatings is biast and its sad that big companies Like Google are working with them...
I prefer Trustpilot...

Left a negative review about an experience with a florist. I have been hired for jobs where I provided less documentation and answered fewer questions. They posted my review, and then buried it with a dozen superb reviews all by people who were "verified customers". ResellerRatings didn't put that that under my review despite having verified I was a customer of the florist. Funny thing was all the reviews that came in the day I verified everything was the Monday after Mother's day... not one other superb review was for the service they provided for mother's day flowers. 70th anniversary, Birthday, Funeral but not mother; s day reviews the day after mother's Day. So sorry I wasted my time with this 'wanna be', bogus, rip-off company.

ResellerRatings.com runs a public forum for (supposedly) rating merchant performance. The merchant, however, isn't considered part of the public unless he ponies up ridiculous amounts of money.

Unless a merchant pays them something, they're not afforded the privilege of responding to public comments. Further, those that do join at the low low price of $29.00 a month, won't see that number for very long, as many merchants have reported that they jack up the monthly rate to $299, $499, $?, the sky is apparently the limit.

There are much better alternatives for consumer reviews than ResellerRatings.com, including this very site.

And, if you're a merchant, since Google is now utilizing reviews from places other than ResellerRatings, there's zero reason to participate there any longer. Stop sending your customers there to leave reviews. Send your customers to Trustpilot instead, and Google will begin excluding the reviews on ResellerRatings and picking up those left on there. No activity on ResellerRatings equals removal of those reviews from Google Shopping.

Lastly, if you're skeptical, just Google "resellerratings.com extortion" and you'll get a better understanding of how others feel this company operates. Heck, there are even videos on YouTube examining their practices.

Their reviews are extremely misleading. They seemed to be flawless, but now I know why. I was unable to submit a review of 1StopBedrooms after my purchase [when nearly everything arrived destroyed] because of the unprofessional behavior of 1StopBedrooms customer service. They threatened to take back all of the furniture and only grant a 40% refund if I didn't take the review down. When I finally received the last of the furniture replacements 13 months later, I submitted my long overdue review. It was no longer able to be posted because the purchase was made over 12 months ago. I explained the situation and have plenty of emails to support my claims, but they would not post my review.

Years ago we used resellerratings.com for our merchant site reviews, fees were reasonable then and so were their practices. Now, the fees are 10 times the fees of other companies offering the same service levels (or better) and with the same visibility in google and other search engines. What's worse, is there practice of allowing negative reviews from people that never placed an order with us (usually competitors doing this, or maybe RR themselves? hmmm) which forces you to contact RR to get it removed which is a sometimes futile process unless you pay them the big bucks. Funny how no positive reviews come in unless you pay RR the big bucks, but they happily post negative reviews from any user. They increased our rate to $749 a month and we are a small family business. If they are going to charge that much, fine, we don't have to use their service. But legally, they should not allow defamation by anonymous reviewers/people that never even ordered from us before whether we pay them or not. They also don't answer emails anymore unless you call their sales line, leave a voicemail and wait for a call back.

These guys are a joke and an insult. They contacted me to solicit a review of a recent purchase I have made from a company that apparently is dumb enough to use them. After spending about 15 minutes typing up the review I could not submit it fully because I did not have a resellerrating.com account and offered me to create one and give up personal information for the privilege of responding to their spam. Are you for real? Get lost.

ResellerRatings.com is an unethical company, plain and simple. You either have to pay hundreds of dollars for them to address repeated bad reviews (exact same bad review posted multiple times), or you have no choice but to leave them there, even when the fake reviews clearly go against their stated policies (no duplicates allowed, yeah, right). It's a joke of a review site, much worse than Yelp, and I wouldn't recommend for anyone to take their reviews seriously.