David D.

ResellerRatings.com runs a public forum for (supposedly) rating merchant performance. The merchant, however, isn't considered part of the public unless he ponies up ridiculous amounts of money.

Unless a merchant pays them something, they're not afforded the privilege of responding to public comments. Further, those that do join at the low low price of $29.00 a month, won't see that number for very long, as many merchants have reported that they jack up the monthly rate to $299, $499, $?, the sky is apparently the limit.

There are much better alternatives for consumer reviews than ResellerRatings.com, including this very site.

And, if you're a merchant, since Google is now utilizing reviews from places other than ResellerRatings, there's zero reason to participate there any longer. Stop sending your customers there to leave reviews. Send your customers to Trustpilot instead, and Google will begin excluding the reviews on ResellerRatings and picking up those left on there. No activity on ResellerRatings equals removal of those reviews from Google Shopping.

Lastly, if you're skeptical, just Google "resellerratings.com extortion" and you'll get a better understanding of how others feel this company operates. Heck, there are even videos on YouTube examining their practices.