Republic of Tea

I have tried this brand at Panera Bread and wanted to order my favorite and some others for home. I had a coupon. Long story short- I couldn't use the coupon and called their customer service. Apparently, the team that deals with this issue only works weekdays from 7 am to 4 pm CT. But that are my working hours, too. To make my story even shorter, I have called twice, they shot an email to another department twice. Let's pretend I like this relationship, and believe someone is going to call me after the second email. Oh, did I mention that the most important department that deals with mistakes and issues and problems is closed on the weekends? Next week, I will see how much longer we will play phone tag.

Since my very first (and I was hesitant) order from ROT arrived promptly, I have continued to place orders 2 to 3 times a year. No matter how many brands of tea I try, I just can't find any the comes up to the taste and quality of the teas ROT offers. I am especially fond of all their varieties of hibiscus tea (strawberry and coconut hibiscus are fantastic), but I also have quite a large "collection" of their green, black, white, chi's, etc. I do wish their free postage minimum was not so high (approx. $50), but, I order enough at a time to meet their requirements for free shipping. I love the sample boxes they offer as a way to try new teas before ordering entire tins or bulk amounts. The sampler boxes that allow YOU to CHOOSE a custom variety box is an absolutely wonderful gift idea. No matter how often I order, I am still amazed at how quickly my order comes and how delicious their teas are.

This tea was purchased while on vacation. I'm not a tea drinker, but I wanted to give it a shot because I'm trying to lose weight. I haven't been drinking every day, but about half of the tea bags have been consumed. I like the taste, but I add 2 sweet pastills and lemon juice. I've noticed a change in my body, but I'm feeling better and more energized. A big thumbs up!

Tea has a very good taste and ingredients, listed, are all natural and healthy. However, teabag filtering linen is not good quality; tea grounds leak through and creates a bad residue that you are forced to sip and swallow killing the joy of a perfect cup of tea...

I often order teas from The Republic, and mostly all their flavored teas are nice and with good taste, but even if I order the same pack taste may be different, unfortunately. Single Sips are fine, I'd say, delicious.

Amazing customer service! Some of the best. My card got compromised and this company did everything they could to assist me. In this day and age, this is how it should be done.

A++++++

The composition and aroma of your tea suit me, it is one of the highest quality products I have tried on this market. You can also get great deals and discounts.

I'm an avid tea drinker, the type of person who has a pantry stocked with tea... I'm forever on the lookout for new teas to try. I recently purchased a sample pack of Downton Abbey Tea from the Republic of Tea; I enjoyed their Mrs. Patmore's Pudding Tea & Downton Abbey Christmas Tea so much that I purchased these teas both for myself and as gifts. I ended up sending them back. To say the least, the product did NOT match the description.

I was extremely disappointed when I made my first cup of Mrs. Patmore's and found that the tea was nothing like the sample I tried. The tea was weak and bitter tasting, and the lovely caramel flavour present in the sample was missing. The Christmas Tea sent to me was also incredibly disappointing. I don't know who thought up this concoction ("sweet-tart cranberries and ruby red hibiscus flowers shine in this vibrant tea that finishes with an airy touch of forest pine"), but I can assure you that it's horrid. This is not the original medley ("mulling spices - featuring cinnamon, cloves, allspice, and other fragrant herbs") I sampled, which was marvelous.

I ended up returning the crappy tea, and I've decided to avoid doing any future business with the Republic of Tea. The quality of their tea is shockingly bad; you could try a sample, like I did, then purchase the full size only to learn that it's nothing at all like the sample. Another reason to avoid the Republic of Tea is because it apparently censors negative reviews of its products. I wrote a negative review of the new Downton Abbey Christmas Tea but it's nowhere to be found on their website. Instead, a search for Downton Abbey Christmas Tea pulls up 29 reviews, all which refer to the old, no-longer-produced medley. I can't help but feel, in light of these practices, that the Republic of Tea is trying to pull the wool over their customers' eyes.

In sum: this vendor is not only unscrupulous; they appear to have TERRIBLE taste in tea.

The tea is so good (at least all the ones I've tried) and they also make really good gifts. Especially the canisters.