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Isana L.

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1 Review by Isana

Republic of Tea

  • Republic of Tea

“The tea is great, the customer service - not so much”
1/22/22

I have tried this brand at Panera Bread and wanted to order my favorite and some others for home. I had a coupon. Long story short- I couldn't use the coupon and called their customer service. Apparently, the team that deals with this issue only works weekdays from 7 am to 4 pm CT. But that are my working hours, too. To make my story even shorter, I have called twice, they shot an email to another department twice. Let's pretend I like this relationship, and believe someone is going to call me after the second email. Oh, did I mention that the most important department that deals with mistakes and issues and problems is closed on the weekends? Next week, I will see how much longer we will play phone tag.

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