I booked a car thru their web site, and now United cancelled my flight so I will not be needing a car. So I tried and cancel using their web site and it errors out trying to cancel. There is not a phone number to call for customer support or service so I can make sure that they got my cancellation. I called AVIS who the reservation is thru and they tell me that I have to cancel thru Rentalcars.com and they can't cancel my car rental. What the heck. This is a racket to make money. I will not use Rentalcars.com or AVIS again
Don't use these Scamers!
Booked with Rentalcars.com for pickup in Orlando. A complete SCAM! I noticed a week prior to trip pickup times were incorrect, per automated system you can amend your reservation online… but that's not true!
I called the # on the confirmation page which routed us to the rental car Comp directly where we were told they would be closed when we arrived & adjustments could not be made to the pickup time.? We were unable to pickup our vehicle, our reservation was cancelled AND was charged the FULL rate? I finally was able to speak with Rentalcar.com advised I called the wrong #, which was not avail on our conf page and would not issue a refund…. So we double paid for our rental ruining our park ticket budget. So horrible.
They already charged my debit card, but since i did not have a credit card i could not pick up the car. Tried to cancel booking on web, but could not. Called them on Skype and they refused to refund me.
Nice app, but if for any reason you have to cancel your reservation after the scheduled time of pickup, you will not be refunded. Even if you did not pick up the car. A cancellation fee would be fair, but they take the entire amount. My planned pickup time was 20:30 on the 3rd of Jan, I informed them of my cancellation 10:24 the morning after.
They are dishonest and a complete rip off. They deceive you into thinking the rental is one price and than they charge you four times more than the original agreement. They know you are vulnerable so they take advantage and defraud you. There need to be some government entity to police this lying company.
Booked a car for pick-up from London Heathrow online that came with third party insurance. At the counter the price I was charged was double the online price. I booked using a credit card that provided insurance however had purchase CDW insurance. Please book with caution when using rentalcars.com.
RentalCars.com obtained in full my advance car rent for a weeks hire of an Alamo car at Fiumincino. Unexpectedly a flight London to Rome was cancelled. The following day I presented myself to the Alamo desk at FCO to be told not presenting myself the previous day invalidated the entire RentalCar contract for the seven days. Alamo who charged me again for another vehicle was free to rent that original car to another customer. So both Alamo and their agent RentalCar made profits by Not Providing a service. Obtaining a rebate from the Booking.com website has proven both extremely ( intentionally) difficult if not impossible. This is a service to avoid.
I use Avis for 30 years never have problem I use Rentalcar. Com was very disappointed and disgusting the treatment they still my money I have no words to describe this company never again I hope they go out of business soon as possible otherwise lot more people they going to be heart
An hour and 15 minutes delay and due to this they refused to provide a car and refused to refund my payment of £288 because in small letters in terms and conditions said they would refuse. Completely fraudulent behaviour and shameless in it.
Booked a car with these crooks... paid my money online and they initially sent me paperwork to download that said the cdw insurance was included. I took this copy with me to the UK when I went to collect the car.
The rental company said I had no insurance and wouldnt let me take car without the cdw.
Long story short. Tried to contact rentalcars.com from the car rental desk but they kept cutting me off.
In the end I had to pay in full and could have rented the car for what I paid at the desk without using rentalcars.com.
Tried to ask them several times why they are charging for a false product but just get read your contract.
TOTAL SCAMMERS
I reserved a car the 1st of December 2022 And was sent an email by them telling me that the car was no longer available and too choose another one. When I got to the airport in Costa Rica I found out that now I had 2 cars rented to my name, Even though I only had accepted and got the voucher for one of them. Now they owe me $675. They get -10 stars from me
When I went to get the car, was informed they didn't have any cars available. Was told that rental car just says they have it to get you book. Doesn't matter if the company does have it or not. The car company which is in a smaller airport told us if we would have booked thru them we would have been informed it takes a day to get the car to there airport. After much waiting around and discussion, we finally got an upgrade of a car.
Warning: make sure you read the fine print on rentalcars.com. They give you a great deal, but when you check out at the car rental place (Payless Car Rental) the price doubles. The response from rentalcars.com is you have to pay for local fees. So when browsing the web make sure you don't come across sites like rentalcars.com or Payless Car Rental that you have to read the fine print and you don't get the deal you expect.
A total scam and the worst costumer service ever!
If you don't hold a credit card and are not willing to "open a tab" on it at the rental company counter, don't book through Rentalcars. If you only hold a debit card, well hey will make you pay for full insurance!
I have rented cars on many occasions, don't recommend them. A total scam + taking the costumer for a fool!
Simply a fraud. No car and no money back. We booked a car using the website and they charged all the money. When we arrive there was no reservation what so ever. I think it is one of those scam websites
I have use this app 3 times in different countries but the result was always the same.
Instead the new car I have blocked, I received always different, old and dirty car. Probably the worst in the port folio.
Dying to connect with them is not possible.
No guarantee for nothing.
Do not use them!
I received a parking ticket in an Enterprise car I had rented. I paid the municipality within 48 hours of returning the car. Enterprise sent me an email after I paid the fine to inform me that they were going to charge me a $25 fee as well.
Sent them a response indicating that I would no longer do business with them after 20 years if they charged me anything for a ticket that had been paid. I received an email back indicating they would charge me, so done with them.
They don't value customers, so take your business elsewhere.
I was charged more for the car than my reservation stated and have gotten nothing but the run around Dollar rental cars states I have to go to Rentalcars.com, Rentalcars.com says go to Priceline.com, Priceline.com can not find anything and sends me back to Rentalcars.com. I have gotten nowhere. Even with the printed reservation Dollar rental cars will not stand behind it, do not fall for the bait and switch price the rental car companys will no stand behind it.
They are a scam. I rent a car from them in Larnaca and I have never receive it, They charge my car band i get nothing. I try to message them but they respond that they will keep the money :( Keep away!
Absolutely the worst company I have ever dealt with! I asked for a price match in their online form. They didn't get back to me. I called and asked for it again. Was promised to get an email about it in 48 hours. They didn't get back to me. I called and asked again. They still didn't get back to me. When I was picking up the car the operator showed me her system which said that I should get a 25% discount. After my rental finished I raised a case to get my discount providing all the proof. They refused to give me the discount, claiming that it was some error. Very unprofessional behaviour and I am very disappointed.
Overview
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over inadequate customer service and unresolved refund issues. Common complaints include misleading pricing, unexpected charges at pickup, and a lack of accountability when problems arise. Many reviewers felt deceived by promotions that did not translate into actual benefits, leading to perceptions of false advertising. While there are occasional mentions of successful rentals, the overall sentiment indicates a significant distrust in the company's practices, suggesting a pressing need for improved transparency and responsiveness to customer concerns.
This summary is generated by AI, based on text from customer reviews
- Visit Website
- Manchester, LONDON
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members