4 years ago I went to one of their office to test it out. After that they keep sending me invoices for the account even I explained that I was just testing. They just keep ignoring me and keep sending me invoice! And adding late fees on top of that! Everytime when I call to their customer service they just saying that I have to pay and I have to pay! Worst place! Be aware!
They nickel and dime you and charge you for services you don't contract. You must have a credit card on file and once you load, have no ability to remove the card. Customer service is horrible. They have no respect for their customers.
Regus continually overcharges---the late fees are equal to the monthly fees. Has times that you are supposed to be able to enter but they are not available. NO customer service via phone---except for signing u up to the ridiculous contracts!
I went to a showing I had today, January 11,2022, to see if I would possibly be a tenant here at the Aurora, CO location in the ADT building. As I was walking out, the guy showing me the place kind of reached in my purse to grab the papers he gave me to stick his business card on there. Although the papers were sticking out of my purse you NEVER EVER reach your hand to grab something inside of a woman's purse. EVER. He should have just handed me the business card. Just that action alone gave me a bad taste in my mouth (and I'm glad I read these reviews), but I will not be using this office space. Please teach the man in the front who had the audacity to try to reach in my purse that you should never, ever do that. Whether you see papers or not. Hand the card to the individual.
Hi, thank you for bringing this to our attention. It's through feedback such as yours that we can improve our services to customers. Upon reading your comments I immediately asked a senior member of our sales team to investigate this as a priority. At Regus, we are committed to the highest standards of integrity and professionalism in all our activities so it was disappointing to read your review.
The feedback we received was that because of the number of items you were carrying at the time our representative thought he was helping by attaching the business card directly to the documents. Regardless of the good intentions we completely understand your feelings on this situation. Please accept our sincere apologies for any offense caused by this interaction and please be assured that this will not happen again.
If you would like to discuss this directly with us please feel free to send your contact details directly to me at sandra.melody@regus.com and I’ll ensure a senior member of the team contacts you as a matter of urgency.
Thank you again for taking the time to provide feedback.
Best wishes,
Sandra Melody
Head of Customer Services
Regus, a shared work space service has the worst sales and customer service system I ever expereinced! As a small business, they can easily drain your funds when they get you into a contract. With work from home and the new Google verification of your office, I decided to use them. I signed for Virtual Office for minimal charge and then enticed to a membership plan. The office I wanted to use was constantly unavailabe! Once you add your billing info and auto pay, you cannot cancel! Even if you are very unsatisfied with the service.
Deceitful billing. Unfortunately, as a small business, you are the best target! If there is a group who wants to file a class act against this company, I am in.
Hello Esperanza,
Your comments are heavy; we are sorry for your disappointment.
We work hard to ensure availability across all of our centres but many factors mean that these can sometimes be limited and we apologise for it.
We do understand that it can take time to set-up payments which is why we facilitate automated payments. You still have plenty of time prior to payment to query any concerns. Also, you can manage your services through your online account (myregus.com) so there should be no surprises.
Setting up a direct debit or credit card payment is extremely easy. You can log onto your online account and visit the Account/Billing and payments section to adjust your settings. You’ll still receive your invoices well before the payment date, giving you time to review them and if needed, seek clarification
Please email me at michelle.spire@regus.com with your company name and/or account reference so we can quickly assist.
Many thanks,
Michelle Spire
Assistant Global Customer Service at Regus
Rented an office but wasn't able to use because of covid19, yet was charged full price plus lots of hidden fees - like cleaning for the office I never used. Unhelpfull staff - no customer service - avoid if you can
Edit 12/8/24
Got a call from someone who is helping me sort everything below, my retainer is being processed and I got one month's rent back since I was not using the office space. Very happy about this since it was completely unexpected.
Absolutely horrible experience renting a co working space at Regus in Wigan, UK.
I was promised a lot of colleagues, literally no one else was there during my first few weeks.
Was promised coffee and tea included in my bills, they were later added on and I got them refunded after a lot of hustle with former manager.
I wanted to rent monthly but was told I could only rent 3 months during the starting up meeting.
So signed up for a 3 month contract, I then resigned from my work so did not use the office space at all the last 2 months, but I was more than fine finishing my contract. Then there was a fee added to cleaning my unused office space, which no one told me about, whilst knowing I cleaned it down and then never used it again.
When returning my key fob I was told my retainer would be processed since I confirmed not using the space any longer. I still have not received my retainer, and Regus are claiming they have refunded it. In a phone call with the current manager in Wigan, they claim to have refunded it, but does not know my details? I have not received any money, and the communication is absolutely dreadful from their side.
It's been more than 30 days since my contract ended - no refund - I manually requested it from my account - they now claim its been refunded - when I said that I never received any money they now claim it will take an additional 30 days. No one answers emails.
Hi My,
I’m sorry to hear of your dissatisfaction.
Our customers have the flexibility to come & go as they please so I’m sure you can understand that we can’t make any assurances about people's attendance patterns.
As part of our customer policy, we provide quality teas, coffee, milk, sugar, glassware and cutlery to all customers that they can enjoy along with their guests. The service is optional, but due to a fault with the coffee machine, drinks were being dispensed free of charge. Once this error was rectified, you began to be charged for it. Once you advised us that you did not require the service the charges were credited, and the service removed.
We offer agreement lengths to suit all business needs and do not have a three-month minimum term. There’s clearly been a misunderstanding somewhere here and we’re truly sorry about this.
We fully understand the importance of receiving your refund promptly and have taken measures to make the refund process as smooth as possible for our customers. Once requested through your online account (myregus.com) your refund will be processed within 30 days after your agreement end date or request date (whichever is later). It’s an automated process. However, we ask you to go through some security steps as part of our fraud-prevention policy.
A member of my team has contacted you directly to assist and I’m happy to hear that your satisfied with the resolution we provided.
If you would like further support, please feel free to contact me directly at lorraine.brule@regus.com and I’ll be happy to help.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
Dear all
Good day to you
Kindly don't get into this daylight robbery.
We have been harassed by Regus, Rivonia, South Africa branch.
We don't get any kind of on-time response on our wrong invoices and end up we would be receiving penalties. This part of the Regus policy. Instead charging desired rent from the tenants, they lure you with an attractive rental package.
Later stages they ll make sure that you ll pay double than the offered.
We have complained more than 50 times in these 3 years and no change.
Is it a big punishment to rent an office from REGUS.
DONT EVEN THINK IN YOUR DREAM
I Inquired about office space with this company. When I spoked to the sales person Jordan he was so incompetent about the company's contract. Jordan told me that I will have a prorated amount on my first months rent, Jordan did not tell me I will be charged a month in advance. My first month rent was supposed to be a little over $300 but I got a bill the next day for almost $700 I continue to call the account manager and all she did was give me a ticket number and I got a nasty email every single time about the account. I wished I would have read all the reviews before going into business with this company. This company is a fraud and they prey on companies that need office space at a reasonable price but once you sign a contract you are given all these fees that don't add up. I have contacted my attorney about this company
Hello,
I apologise if you are not completely satisfied with the agreement terms.
All customers are invoiced for the month ahead and, although it is mentioned in your agreement, we apologise if it wasn’t explained to you in person by the sales person as well. At Regus we work hard to ensure full transparency in our invoicing process and our account helpdesk are always available to support our customers with payment, billing and account-related questions. I have personally been through all email exchanges between you and the account helpdesk and can assure you that they were all answered fully, efficiently and professionally and were certainly not “nasty emails”. We are not “fraudulent” and do not “prey on companies that need office space at a reasonable price”, all of our services and costs are detailed in your agreement prior to signing. Any that you do not require can be opted out through your online account.
You have already been given the correct information to your enquiries but if there is anything further I can help with directly, you can contact me at michelle.spire@regus.com.
Best regards,
Michelle Spire
Assistant Global Customer Service at Regus
If I could rate with 0 stars I would. I was a tenant at the DTC office in Denver, Colorado. Regus is a horrible company to rent from. Their offices are lovely, and the front office team IS nothing short of FANTASTIC BUT believe me when I say they are not worth the bad experience you will have if you enter into a contract with Regus. Their billing practices should be against the law. They are consistently tacking on for services you never requested and when you bring it to their attention and takes them forever to remove them and when you don't pay you are hit with a late fee for something you did not ask for in the first place.
If you are looking for an office space to rent, I encourage you to not rent from Regus.
-SS
Hi Sammie, I’m very sorry to hear of your disappointment.
Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed.
Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.
I have immediately asked the Manager of your centre to look into this as a priority who is in touch with you and have resolved the concerns with a satisfactory resolution.
Your satisfaction is very important.
Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments which help us improve.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
BEWARE - deceptive agent marketing strategies. I was looking for an office to use for only a month. I made this clear to the agent, Zin White when signing up. He said he would give me a "discount" on the contract. He made it seem like a simple process to cancel if you didn't want to continue on a month-by-month basis. Somehow, he didn't tell disclose the fact that if you want to cancel the contract, that it's a "30 day notice" but that if sign it any time after the beginning of the month, that it expires at the end of the subsequent month, i. E. if you cancel any time after January first, then the contract ends at the end of February. Please be careful and look into other office sharing options if you have the option.
I signed up for a trial of one week, they kept charging me for three months and it was impossible to stop the automatic payments. I had to deactivate my credit card and I still keep receiving invoices more than six months later. When I did manage to get someone on the line they told me I had to make a request through the website for someone to call me. I did that and received an email instead saying that they were too busy to call me and I should just pay. I answered that email and then I received an automatic answer saying that I wasn't allowed to answer and that I should create a new ticket via the website. You can make your own conclusions.
Hello Haris,
I apologise if you are not completely satisfied with the agreement terms.
We do not have agreements of one week. We have day offices which can be booked on a daily basis with no ongoing commitment or fixed term periods. The agreement you signed was a month-to-month agreement which continues until ended in your online account, myregus.com. You gave notice correctly on 27 October and the agreement ended 30 November as per the notice period.
You contacted the Account Helpdesk 25 October and they explained that you had an open agreement with unpaid invoices and instructed how to pay and give notice to end it; They did not state that they were too busy to call you. If you need additional assistance after 48 hours, you can submit a new query through the ‘Help’ section.
There is still an open balance on your account and I will have a member of my team contact you directly.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
The North Charleston office in Charleston, South Carolina is horrible. The printer has not worked for well over a month, the front desk folks are rude to you and customers, management and IT customer service is horrible. IT will not assist with issues, however they are quick to try to upsell you on IT products that they can't even assist with getting working. This place is horrible, I see why they are being sued.
Hi Aksha,
I am sorry to hear of your dissatisfaction.
You requested an IT service in March and were informed that what you were requesting was an additional service which could be done but had an additional fee and you were asked if you would like to initiate this. You didn't respond to this until August and therefore the IT department did not initiate it prior to this date.
As you have an exceptionally-high level of guests, the local team asked you to create a sign so when they were assisting other customers around the centre, your visitors would be informed to wait in the reception area. They were not being rude but merely trying to maintain good customer service for other customers.
The printer has been out of order for several weeks and although we have put in a request directly with HP, their lack of parts is causing extensive delays to the repair. This is completely out of our control, but we would like to apologise for any inconvenience.
The local team are you key contacts for anything further you may need.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
I signed a contract and right after when I updated the address in Google My Business, My page was blocked because Google don't accept a Virtual office as a valid address. Once I realized it I contract the Seller to cancel my contract before its effective date and * informed me that they don't offer early cancellation even when the service hasn't even started yet. Mind you * never talk to me about the options of month by month or 6 month agreement, She only offered me the one year prices. I was informed about the different options when I contacted the Millenia Lakes Center Team looking for alternatives. I am sure I am not the only person whose encountered this problem and now they're pretending to charge me a 12 months contract for an address that Is useless.
*Personal information redacted by admin
Hi Rose, I’m very sorry to hear of your disappointment.
We have several options on terms, products and locations to try and suit everyone’s circumstances, but we also have a business to run and cannot cancel an agreement earlier than its specific end date.
With regards to Google, we regret that, as it is a separate company, we have no information as to their rules and regulations regarding the listing of addresses on their website. We can only suggest contacting them directly.
I would be happy to look into your specific circumstances of your case but haven’t been able to identify your account. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?
I look forward to receiving more information from you.
Best regards,
Michelle Spire
Assistant Global Customer Service at Regus
Regus is by far, by far, the worse company I have dealt with during the COVID crisis. Most companies I dealt with ramped up there response and/or put programs in place to apply flexibility. Regus did the exact opposite. I couldn't reach them at all and they kept charging my credit card. They wouldn't let me change the payment options online. I had to call my credit card company and block Regus. The result? Debt Collection Agency demanding payment for services I can't and don't want to use. I finally got a helpdesk person on the phone. Response? Contract = contract, COVID or not. You can't get out of this and need to pay. I called the local Area Manager on her cell phone. Same answer. By far the worse company I had to deal with over the past few months. I urge anyone to NEVER get into a Regus contract.
Rented an office space with an agreed term and fixed price and a 2 months free: After signing the contract in september, made a deposit of £830 refundable deposit, ivas invoiced that same month and it went on like that, I ask myself where was the free 2 months? The agreed priced increased, i realised i was being ivoiced 2 times higher than was agrred till date, my deposit has not been refunded, and yet the country aids its and supports criminals..
I lease office space from their Mobile Alabama location and had a virtual office in Miami. For 8 months, Regus overcharged me for parking privileges. I have been exchanging emails for 3 months now and still haven't gotten a credit to my account. Their customer service is horrible, and they do not follow-up on their promises. DO NOT LEASE OFFICE SPACE FROM THEM! They are quick to send threatening emails about restricting your access but refuse to reimburse funds that the admittedly overcharged!
I reluctantly gave 1 star rating. In my opinion they deserve a negative 25-star rating
Hi Linetta, I’m sorry to hear you’ve had this experience.
Regardless of the reason, I understand how frustrating it can be and apologise if we haven’t provided you with the level of service that you expect and deserve from us.
We have made the necessary corrections as the details were shared with you via email. Our sincere apologies for any inconvenience caused.
If you need further support, please feel free to contact your local community team who remains your key contact here.
Thank you,
Lorraine Brule
Global Customer Service at Regus
I canceled with them months ago over the phone! Because I needed a state license to get notarized to legally use them as a business address! I explain to them the situation! They asked me my account number! I was then told it was taken care of! A few months later I received this email saying I owe them $330 by debt collector! So I called Regas again and this agent actually told me that I can only cancel it on my end it is against their policy to counsel over the phone even though the previous agent did! Also was told that you can't record them even though I have a recording with Proof! Anybody that's not trying to scam wouldn't mind you recording them if they didn't do anything wrong!
Hi,
Thank you for escalating this.
Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. All our agreements need to be ended online. Ending your agreement is a simple process: you can log into your Regus account and click on Accounts > Products > End Agreement. Your termination will be automatically confirmed by email. I apologise if you weren’t aware of this functionality.
Most, if not all, companies have an internal collections department. It’s a very common part of a business when providing goods or services to customers and then not receiving payment. This should not come as a surprise to any consumer. At Regus, we take all possible steps to liaise with customers and ensure their accounts are up to date before sending their accounts to our collection department.
I haven’t been able to identify your account. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)?
I look forward to receiving more information from you.
Best,
Lorraine Brule
Global Customer Service at Regus
This company is AWFUL and not to be trusted. We signed a contract with them to rent a space. AFTER we signed the lease they informed us of extra charges that were not mentioned beforehand. They would NOT negate the contract. We are likely going to be taking them to court. DO NOT do business with them as they are not to be trusted.
I signed a lease agreement for 1 year. Terrible customer service, They never respond your email or no one picks up the calls. Horrible accounting system. They bill you on the 8th day of the month for the following months rents and they want you to pay it until 18th of same month.So you need to pay your lease 22 days before the months starts. So confusing and stupid as of business. I will NEVER, NEVER, NEVER lease from the again.
Overview
Regus has a rating of 1.1 stars from 354 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Regus most frequently mention customer service, credit card and office space. Regus ranks 6th among Coworking Space sites.
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- Chertsey, SRY, United Kingdom
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Hi Gwen,
We’ve tried to identify who you are in order to assist you but have been unable to do so.
For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter.
Our invoices are payable no later than on the 15th day of the month.
If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you.
You can review invoice and payment dates on your statement of account, available in your online account.
We have received great feedback about the quality of our service as our account helpdesk team is always available to support our customers with payment, billing and account-related questions.
You are able to raise a query through the ‘help’ section of your online account; you will see this stated in the ‘Useful Information’ area on each of your invoices.
If you’d value a deeper investigation into the matter, or have any further concerns, I’d be happy to assist you.
Please email me at Lorraine.Brule@regus.com with your company name and details.
Best wishes,
Lorraine Brule
Global Customer Service at Regus