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Red Tool StoreReviews 51

2.3

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Red Tool Store Reviews Summary

Red Tool Store has a rating of 2.3 stars from 51 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Red Tool Store most frequently mention and customer service. Red Tool Store ranks 29th among Tools sites.

service
23
value
22
shipping
24
returns
12
quality
20

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Pennsylvania
1 review
0 helpful votes
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Bought $ 357.00 worth of Milwaukee tools and was shorted a 2-1/2" hole saw still waiting 3 months later.

Date of experience: August 11, 2025
Colorado
1 review
0 helpful votes
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Battery died
May 5, 2025

Battery died after 2 months, no customer support, Amazon said contact Milwaukee, Milwaukee said contact Amazon. No one taking accountability and responsibility, now have paper weight instead of a battery

Date of experience: May 1, 2025
Wisconsin
1 review
0 helpful votes
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I ordered a heated hoodie. When it arrived it did not work properly. Had to send it back.ita been 2 week since I sent back and i still haven't been refunded so I not only don't have the product or my money. Very poor customer service. Buyer beware. Purchase milwaukee tool products elsewhere

Date of experience: January 10, 2025
New York
1 review
0 helpful votes
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Great service!
June 8, 2024

Came on time and with all the tools I ordered! Keeping this short and sweet. Couldn't ask for more than a company keeping their word which is rare these days!

Date of experience: June 7, 2024
Wisconsin
1 review
0 helpful votes
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Pack out radio
May 7, 2024

The radio is small and pretty light. About 20 lbs. I work in a very open and loud area and was concerned with the volume of the speaker/ radio. It is loud enough and still has volume available. Would recommend to a friend.

Date of experience: May 6, 2024
New York
1 review
0 helpful votes
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Very Pleased
February 29, 2024

My company trucks are stocked with Milwaukee equipment. The tools were exactly as ordered and at the best price I have found for the items I ordered. I will order from them again.

Date of experience: February 29, 2024
Washington
2 reviews
0 helpful votes
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I have purchased many items with your company; every time is a good experience. I love the Milwaukee Brand and have had good luck with them. Highly recommend!

Date of experience: February 23, 2024
Colorado
1 review
0 helpful votes
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Fast Service
December 30, 2023

Great tools and great service. The tool was shipped right away. My husband loves it!
The price was the best I could find.

Date of experience: December 28, 2023
Georgia
1 review
0 helpful votes
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Slow processing
August 25, 2023

Ordered products 3 days later still was not shipped. They could not give me an answer of when it would be shipped. Canceled my $650 order. I did receive a quick refund

Date of experience: August 25, 2023
California
1 review
1 helpful vote
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Quick
July 30, 2023

Everything was delivered correctly and on time. Very impressed. I'd recommend for anyone looking for a place to pick up some good Milwaukee tools.

Date of experience: July 30, 2023
Ohio
1 review
0 helpful votes
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Quick and easy
June 28, 2023

I broke my hose for my m18 vacuum. I went to the red store website and they had the replacement hose.

Date of experience: June 28, 2023
Florida
1 review
0 helpful votes
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Great service!
May 5, 2023

Fast and easy! I ordered some Milwaukee Tools and found it to be the best price around. It was shoot fast and well packaged and I have no problems with this company!

Date of experience: May 5, 2023
Indiana
1 review
0 helpful votes
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Saved big money
May 1, 2023

Went to Home Depot, the Milwaukee M18 pole saw was $349 tool only. Red tool store has it for $299 which came with a battery, the battery home depot was selling for $199.00. Red tool store saved me a lot of money, shipping time was manageable, and they offer different payment methods which was nice.

Date of experience: April 29, 2023
Pennsylvania
1 review
0 helpful votes
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Milwakee tools
March 30, 2023

Ordered the milwakee rechargeable flash lights. On sale, great price. Great delivery. Would order there again.

Date of experience: March 29, 2023
Illinois
1 review
0 helpful votes
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I purchased a drill-driver combo and the batteries wouldn't charge. I notified the Red Tool Store about this and they notified the Manufacturer who sent me two new upgraded and stronger batteries promptly. Good job Milwaukee Tools and The Red Tool Store. Dave

Date of experience: March 1, 2023
Tennessee
1 review
0 helpful votes
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Awful!
February 7, 2023

Worst customer service I have ever dealt with. Will not refund shipping cost and will not do exchanges. And you have to pay shipping cost back to them. I will never again use them. No one knows what they are doing and every time you try and reach out to someone for help you get a different answer. If you do have to to a return better save all emails and document everything so you can prove what they have said to you. Because as a customer here you are ALWAYS wrong! Don't even think about ordering from here run the other way! I wish I would have!

Date of experience: February 7, 2023
Connecticut
1 review
0 helpful votes
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No complaints and quick delivery
January 29, 2023

I feel bad for the people who had negative reviews.
I ordered two items from this site and my TWO 3/8" Hex hole-saw extensions came quickly. Not to mention, they had best prices.
I would recommend, based upon my experience

Date of experience: January 27, 2023
New Jersey
1 review
0 helpful votes
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Legitimate
December 1, 2022

I received exactly what I ordered at the great price and earlier than originally expected. My husband told me I was most likely getting scammed because of the price, he made me nervous. I called the customer service number and after a brief hold spoke to a really nice representative who told me everything shipped and gave me the fedex number. I will definitely buy from them again. They are legit.

Date of experience: November 30, 2022
Texas
1 review
1 helpful vote
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Review
November 16, 2022

Excellent delivery time,products were exactly what I needed. Website easy to use, easily made my payment. Will definitely buy more from them. Great job Red Tool!

Date of experience: November 16, 2022
Wisconsin
1 review
1 helpful vote
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It's awesome!
August 18, 2022

The only complaint I have was that it took over two weeks to ship, it got delayed because the shipping label was not readable

Date of experience: August 17, 2022