Red Tool StoreReviews 51

I ordered Milwaukee sockets because you can not buy them in the stores. They came as described and pictured. When I had a question and called customer service they were very friendly and willing to help. Sometimes befor they ship your stuff they may send you an email to verify you are the person who ordered. They just want to make sure someone else did not make a big order with your card. It's easy and takes about a minute, and is actually a good thing. So just watch your emails. I will definitely be ordering from them again.

Placed an order for my 75 year old mother for a Christmas gift for her grandson. Sometime later I received an email (that I almost missed because it was from an individual's name and the store name) stating the order had been put on hold. I called customer service and they told me it was because 2 different addresses were used. I explained it was my mother's billing address and my shipping address because it was a gift. I followed his instructions and immediately emailed them a copy of MY photo ID and was told I would still get it by Christmas. The next day I received a text message saying that the order had been canceled. I called back and he said it was because the photo ID didn't match the billing address... duh, I told him that yesterday! Being that none of this was my fault, I ask if he could resubmit the order over the phone and get it to me by Chrstmas and he told me I'd just have to go online and reorder it myself and that I would not get it by Chrstmas. Did somebody just not want to do their job?