redBus

Funny rule made by Redbus. You can't refund on rescheduled ticket cancelation. Even you cancel 10 days before, zero refund. They chitted customer

I would like to express my profound disappointment and frustration regarding a recent experience with RedBus that has left my minor Son and his fellow travellers extremely dissatisfied.
The Bus ticket was booked on 22nd August 2023 bus ticket Number: TS9K******* | PNR No: 5IEXVUJZFVDVfor a journey scheduled to depart on 26th August 2023 from Dehradun to Delhi. I must emphasize that I had chosen RedBus with the expectation of a reliable and efficient service, and I trusted your platform to ensure a smooth travel experience.
However, to my utter disbelief and dismay, we received a notification just hours before scheduled departure informing us that the bus had been cancelled. This not only caused inconvenience but also put us in an extremely challenging situation, as we were left stranded without any alternative transportation options at such short notice. The unprofessional behaviour displayed by RedBus by cancelling the bus almost at the last hour of travel is utterly unacceptable. We tried the phone number provided on the ticket however no one bothered to pick up the call.
I am deeply disappointed with the way this situation was handled, and I believe such actions reflect poorly on the reputation of your company. Travel plans are often made with careful consideration of time, convenience, and comfort, and to have them disrupted without any prior notice is both distressing and unprofessional.

Bus was good,I travelled from Chennai to Bangalore good service by driver helpful person assisting bus facilities all good..

One of the worst experiences ever we've had on an app booking.

We had a pickup and drop booked one month earlier for our all women get-together at an resort. We had paid the booking advance too.

After that I'd spoken to them twice on the details like we'd have the same no. Of luggage so space needed, we need a good driver for an all women trip, if the driver has to be paid by cash or Gpay allowed etc etc...

Just a day before our trip, I got a call from the Redbus stating that their computer has mistakenly picked up a resort with similar name and ours was outside city limit.

As it was too close to our trip date I requesteda call from their sales person for change of station and was willing to pay for the difference (which was due to no fault of us)

They were very rude saying if we keep the booking they wouldn't send the bus...they actually said that!

And when we asked for a revision, they said the sales person will call but the call never came

Such an unprofessional, unethical, mannerless behavior from these people...

We had to resort for a non AC different travel booking as it was busy season and all AC vehicles were booked.

VERY BAD CUSTOMER SERVICE UNPROFESSIONAL ATTITUDE

IF THERE IS ZERO STAR TOO THEY DON'T DERSEVE THAT

PLS DONOT BOOK

My only regret was I didn't read the reviews before booking...

My name is sanjeev. I booked two seat from delhi to nainital from redbus for 1 may 2017 & returned ticket also for 3 may. I reached rk ashram marg called to customer care. They provided me bus driver no. & said talk to him. He will provide you bus location detail. I catched bus 9 o'clock from rk ashram but bus conductor told me they have no booking. I have shown redbus massage to him. After that when we reached anand vihar. They droped me out from the bus and told ask to your bus operator(International tourist) about your ticket booking. Suddenly i got a msg from redbus that your ticket has been cancelled. What the hell was this. I was contact to redbus but they told me pl. Arrange any other convance for that time. Believe me I cancelled my tour because of redbus. Even when i asked them to cancel my return tickets, they told me, will charge 20% cancelation charges(Sasle harami log pura tour kharab kr diya or ab cancelation charge bhi chahiye). Even all local bus operator laugh on me and said redbus is already closed. Real matter is that i booked ticket from 700 per person charges & current price is 800. Only for 100 rs bus operator(International tourist) cancelled my ticket with help of redbus. So guys this is my request dont book any ticket from redbus. They r frauds. Dont believe on them.

Repeatedly unsubscribed to no avail. Relentless spammers. Disgusting people. STOP EMAILING ME!

Basic.

The worst and help less people are the Red Bus as well as Musafir Travels(Sanjay) due to some medical emergency we got stuck and we were not able to board the bus so I called them so many time for both RED BUS and MUSAFIR Travels(SANJAY). And we booked the ticket costing around 30,000. Before 6hr and to cancel the tickets but they said call to red bus and when I called red bus they are telling to call Musafir travels and later they said to wait for 2 min there manager will call me as soon as possible but after 1hr I got and call and again I explained him the situation them again he is telling that I can not take and call for this I will transfer this call to my Manager but again he called me after 1hr and telling already I have spoken to Musafir regarding the same and his manager is not picking the call than I asked for the refund than he said no refund your 30,000 went in water.

Later I got a call from musafir travels that our bus is late for 3hr and it will start at 6 pm but again our boarding time was 7pm when I asked him about the time than he is telling if u want to bord than come to pick up point at 5.45pm again after 15 min some one else call from MT and telling you have to come at 6.15.

Worest service they cancel the service on time and not provided any alternative...