RedBoxReviews 188

Do not rent from redbox, said I didnt return my movies and charged me 66.00 for 2 crappy movies I did return them but they said that after 17 days they consider movies as sold, I returned mine in 15 days!

I have been a renting member of RedBox for over 10 years although not as much recently. I am 58 years old, and now ill with cancer, and thought renting a video might lift my spirits. When I went to return one of the 2 videos I rented, I could not find one of them in the car. It either fell out of the car or was taken from the car. So out of over a 100 movies rented from Redbox, and never having failed to return one, I was charged almost $36.
IT DIDN'T MATTER THAT I HAD CALLED THE DAY AFTER I RENTED IT TO EXPLAIN THE SITUATION.
I was told that after 17 days of rental fees, I would be charged a final fee (the $36 fee above).
I could buy the video and replace it for about $20. So I am being punished like a small child by being charged $36.
Either way, Redbox put be on hold multiple times, both the day I lost it, and 17 days later when I was charged.
I was told the first time I called that they were hopeful that a compromise could be made in the charge.
The second time I called, like I said, after putting me on hold multiple times, that their system is automated, and nothing could be done. WHY PUT ME ON HOLD WHEN YOU ALREADY KNOW THE OUTCOME... no deal! I feel abused.

Literally on the phone at this very moment having a repeat conversation because I am being read the same scripted lines repeatedly without actually getting help. What a shame and the customer service is definitely lacking customer service. Being told there is no other number to contact and excuse after excuse when I ask for a supervisor. I can guarantee after this experience and the price i just paid, i will not be using red box going forward. I do agree, it is about the principal behind it all and this is in no way shape or form right at all.

I rented two DVDs and returned both movies the next day. A few weeks later I get charged for 37 dollars. I contacted customer service and was told only one of the two movies was returned. I know I returned both. I asked if it was possible the bar code wasn't read and was told that a technician checks the entire machine and that it wasn't there and hasn't been rented since so I must still have it. I do not still have it. He said there's nothing they can do so now I have to eat $30 for a crappy movie that they have and will continue to rent and make money on. Reading other reviews, it's apparently a common scam Redbox is pulling, because how can you prove otherwise? Never using Redbox again.

I had my credit card stolen I've never used Redbox in my life. I have reported it with my bank and with them. I asked for a refund and they refused to give me my money despite the fact that the bank told me to contact the vendor. Then in the last month they have attempted to charge my card twice for $72.29. I have asked them to stop trying to charge my card and that they are trying to steal from me and that the original transaction was fraud I was out on hold for 20 minutes because I asked to speak to a supervisor. This company is trash. If u like ur money don't use them.

Looked up location to drop movie off and when I arrived there was no redbox. Called in cop to a redbox representative to let them know I don't wanna be charged another night. After being on the phone for over 10 min she let me know that she couldn't stop the charges that night. Said best she can do is have me call back the next day so they can refund me the money. Immediately became at any convenience considering I've been on the phone for 15 + minutes. Isn't the 1st time I've had issues with redbox. All they do is try to throw promo code at you. I tried to get a couple promo codes for my time lost throughout the night. Lady said the best you can do is one. I let her know don't even bother you just lost a redbox customer.

I rented 2 movies on July 12th, and returned both movies to the exact same location on July 15th. Today, the 30th, I received a "final bill" stating that I was charged $29.75 for each movie totaling $63.67 with tax. Not only is this absurd because I can buy each of them for only $4, but when I called and spoke to customer service, including a supervisor (Catherine), they offered absolutely no help. Not only did they refuse to credit my card back, but they provided absolutely no compensation or further assistance whatsoever. Not only were the DVDs returned, but I was not alone and had another witness to attest to the fact that they were returned 3 days later. Even the customer service representative said that "technology can malfunction and we know that the kiosks mess up sometimes," but then told me that there was nothing they could do. She even said that they have technicians who go out every Tuesday to check the machines, so I asked if they could check that specific machine and find the 2 DVDs that were returned and then credit my account back. Her response was that she is not able to speak to the technicians and they haven't reported it as found. I have had some interactions with pretty horrible customer service before, but this has to be in my top 5 worst experiences. Redbox offered absolutely no resolution whatsoever, and essentially said tough sh*t, deal with it. If I ran my company like this, I would be left without a single customer. Now I am forced to go through the hassle of disputing these charges as fraud with my bank in order to get my money back. Redbox will never again receive my business.

We rented a movie and Redbox says it wasn't returned. It was. They are charging me $37 for this USED movie. I questioned how they can charge me this price for a used movie and they charge you daily up to the maximum amount, roughly double it's value new. I questioned if the particular Redbox was sold out of this movie and ongoing issues with the box... they state a technician will look at it (this isn't true, just a response to me questioning ongoing issues with the machine). Customer service is rude. The supervisor literally was raising her voice and cutting me off. She did not give me valid information. I'll be disputing with my bank. BEWARE! They will try to take your money, this movie was returned!