• RedBox

RedBox

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Overview

RedBox has a rating of 1.8 stars from 188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RedBox most frequently mention customer service, free movie, and credit card problems. RedBox ranks 227th among DVD sites.

  • Service
    48
  • Value
    47
  • Shipping
    17
  • Returns
    32
  • Quality
    37
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
2
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How would you rate RedBox?
Top Positive Review

“Customer Service Chat-Happy Review”

Sharon G.
12/20/20

I just want to say that Redbox is doing a great job, Considering all the competition today with streaming services you still provide affordable NEW movies at a reasonable price. I will always remain a customer and I hope Redbox has a successful future. I appreciate your new representatives on chat they are providing excellent customer service. Customers I recommend using chat for quick and professional resolution. Sincerely Sharon Godwin

Top Critical Review

“Generic is NOT equivalent”

June C.
6/20/24

I don't know where they get their bimetoprost but it simply does not work whatsoever. I've used Latisse in the past with great success but this has not grown a single eyelash.

Reviews (188)

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customer service (60)
Thumbnail of user jesseg
31 reviews
224 helpful votes
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February 14th, 2010

Redbox is a great low cost method of renting movies. You visit Redbox.com and you can reserve movies to be picked up at your local redbox. This helps you to get the movie you want, and saving you trips to the redbox, until you know your movie is in.

I have used this feature many times and like it. It works great, and hey a movie for $1 per night, who wouldn't like that.

I highly reccommend using this website and redbox for future movie rentals.

Thumbnail of user katherineg6
22 reviews
17 helpful votes
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February 16th, 2015

They have good deals on rentals but the selection is outdated and you have to get the movie back by the time you rented it the day before or you get charged for an additional night which I did not know until I got charged I would rather use hulu or Netflix less hassle

Thumbnail of user charlenet7
4 reviews
30 helpful votes
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March 28th, 2017

Idk how I manage to return dvd boxes without the dvd inside lol only me, but for whatever I need every time I call I have wonderful service with red box, plus they have given me free dvds even when it is my mistake great company great attitude

Thumbnail of user bb838807
1 review
1 helpful vote
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April 3rd, 2023

Come on redbox we have done business for 20 years! Stop acting like suddenly I'm going to beat you outta $4.00! It took an hour of you bs to rent a movie off our account

Service
Value
Thumbnail of user bradt2
6 reviews
3 helpful votes
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November 24th, 2012

This a great way to save money on movie rentals. I would recommend downloading the App. It is easy to use and you can reserve your movies for pick up.

Thumbnail of user ladiem
1 review
0 helpful votes
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February 6th, 2023

I rented red box for 3 days, they said I kept it more and dipped into my account for 8.25 when I was suppose to be charged 6.75 total instead of 10.50. Rent from here with a card you barely use.

Thumbnail of user dennish85
9 reviews
8 helpful votes
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October 19th, 2018

I RENTED 2 VIDEOS AND NEITHER OF THEM WOULD PLAY. IT SAID VIDEO PLAYER NOT WORKING TRY AGAIN. NEVER DID WORK. CALLED CUSTOMER SERVICE 3 TIMES. THEIR EMPLOYEES SPOKE VERY POOR ENGLISH AND NEVER COULD GET A REFUND. WILL STOP CREDIT CARD PAYMENT.

Thumbnail of user joannen
76 reviews
293 helpful votes
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July 29th, 2011

Awesome site to review and reserve what movies are available in the redbox you rent from. They also provide ratings of movies that have been seen by others. Great site-Saves you time

Thumbnail of user michaelt5
11 reviews
35 helpful votes
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October 13th, 2010

Gone are the days of waiting at the return bin in Blockbuster. Hoping someone will drop off a new release. I really like that I can reserve my rental over the internet and just have to go pick it up.

Thumbnail of user toddl
80 reviews
360 helpful votes
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May 20th, 2010

Nice iphone app and until netflix gets more movies on download redbox will fill the void of major DVD rental stores going out of business. Netflix should have done this and added it to their "queue".

Thumbnail of user cassiea2
1 review
1 helpful vote
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March 22nd, 2015

I rent 4 red box disc and i couldn't even watch them because they were dirty and skipping in my player and I wanted to see them so went over to friends house to watch them and got the same result so finally i took them back and they said i kept the over 11 days and change my bank account over 60.00 for them. I WOULDNT USE REDBOX. I could have brought the four dvds for that much. What a shame how they want to ripe people off. I used to be a regular customer but not anymore it would be cheaper to just buy the dvds.

Thumbnail of user erinf15
21 reviews
81 helpful votes
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March 16th, 2015

Convenient, easy, inexpensive, fun to use! Great for those Fri nights when the kids want something different to do and Netflix has me waiting for our new release.

Thumbnail of user juanangelh1
1 review
0 helpful votes
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December 26th, 2021

No sound of streaming the movie i rented. In addition nobody to contact and after sending email takes 3 to 5 days to get back to me? So nobody can help you even though it has a chat option.

Tip for consumers:
Non existant immediate customer service.

Products used:
Streaming movies

Service
Value
Returns
Quality
Thumbnail of user michaelp69
144 reviews
1,467 helpful votes
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August 22nd, 2013

IT IS EASY AND FAST. YOU GET INSTANT GRATIFICATION BY PICKING UP THE MOVIES YOU RESERVED ON THE SAME DAY FROM ANY LOCATION. I USE IT RENT NEWER MOVIES THAT TAKE NETFLIX TO LONG OF A WAIT. $1.50 FOR 1 DAY/NIGHT BLUE-RAY. $1.20 1 DAY/NIGHT DVD, $2 FOR A XBOX 360 GAME 1 DAY/NIGHT I CAN'T REMEMBER IF THEY HAVE OTHER CONSOLE GAMES THOUGH.

Thumbnail of user tomw1339
0 reviews
0 helpful votes
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January 17th, 2022

Received an email advising my points expiring and advertising many new additions to their available movies. Needed to use some of my points; instructions advised to hit "use points" at checkout. I happened to pick "Jungle Cruise". I searched for 15 minutes trying to find the "use points" option. I was SURE the problem was me. It certainly was hidden somewhere that I was not finding it. NOT! After trying every site map possibility, I called Customer Service. Waited 10 minutes, and was told Jungle Cruise was not eligible for rental with points. That and about 5 other movies were on this unbeknownst list. I calmly asked the "hard to understand" individual to repeat the list. Sure enough Jungle Cruise was mentioned. I asked the obvious question. Does that list exist anywhere that your renting customers can see it, or know it even exists? You can guess that the answer was "no". Way to handle easy situations, Redbox, and keep your subscribers in the dark, as best you can.

It was now my goal to get a free movie, without the help of Redbox or my points. I found a discount of $1.25 from a day old email and I had $. 67 left on a long forgotten gift card. I owed $. 64. So, while I didn't get free, I still felt that I won! Losers need to make things like this known and rules/restrictions available so we don't have to go through craziness to rent a movie. It's not worth it to either party concerned.

Thumbnail of user malorim
1 review
4 helpful votes
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October 30th, 2015

So I have really no issue when I go randomly to a redbox to rent a movie, but it seems like EVERY TIME I try to reserve them online there is some error and I can't reserve them. It's extremely annoying that they offer this service, but when I try to utilize it I can never actually get it to work. And their website is NO help in figuring out how to get the transaction to go through. So sick of redbox. It may take longer, but I may just stick to getting the movies I want to watch through my library. I may have to wait for the movie if it's newer, but at least I know I will get it AND IT'S FREE! Or, luckily for me, there is still a video store inside the grocery store in my town. May be more expensive than redbox, but again still more convenient than redbox is (at least for me).

Thumbnail of user steveb238
1 review
1 helpful vote
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December 15th, 2016

Was charged 73 dollars for a game I know I choose to buy for 28.10 at the box the game brand news is only 40 horrible customer services wont be using them any more parents beware

Thumbnail of user lloydb28
1 review
4 helpful votes
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November 6th, 2015

I 'joined' Red Box last night, by 'creating an account;' when I tried to locate a kiosk near my home, the site kept coming up with a location further than the one THAT I KNOW HAS A KIOSK--a Stop and Shop store three miles form my home; I made the mistake of calling 'customer service,' a misnomer if I ever heard one; The 'rep' insisted that; 1, my email was wrong, an account I've had since 1989; 2. My credit card 'last four' was wrong(according to him), and 3. When I asked to speak to a supervisor, HE HUNG UP! Of note, their customer service is based in the PHILIPPINES, and English is a second language to them; I have called my credit card company, and put a block on any charges or other fees on my FORMER ACCOUNT. A word to the wise--use NETFLIX, or another USA-based company!

Thumbnail of user abbyc8
13 reviews
32 helpful votes
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June 8th, 2016

I love it is AMAZING don't get me wrong, but the only catch is you MUST have a credit card of some type and enter all of your private information out where anyone can see it, I think the should have a little "keyboard" like atms do for typing, that would make it quicker and easier to get a movie. And people wouldn't be waiting in line as long

Service
Value
Returns
Quality
Thumbnail of user weso3
3 reviews
1 helpful vote
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March 17th, 2015

I'll add inexpensive to the list as well. Though the selection is far from huge, if you enjoy a variety of newer movies, checking out the nearest Redbox is worthy of your time.

Thumbnail of user cherylp1075
1 review
2 helpful votes
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March 25th, 2023
Verified purchase

Overcharge you when a movie is supposed to be free. The charges are extremely confusing. Then when you call to fix it, you can't hardly understand what customer service rep is saying.

Tip for consumers:
Don't use this service.

Products used:
Rental Movies

Service
Value
Returns
Quality
Thumbnail of user laurier24
4 reviews
5 helpful votes
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October 11th, 2016

RedBox is the place to get new releases for the whole family at a low piece, it's one of the best inventions so far that have been made. The price is reasonably.

Thumbnail of user kimberlyv805
1 review
0 helpful votes
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January 22nd, 2023

I am a registered nurse and rented the movie Red Rocket out the Comedy section of red box. I have traveled for many years for work, and I work in the ER and ICU. I have seen a lot in my 45 years. This movie was pornographic and promoted underage sex as well as the exploitation of young girls and women. I find it disturbing that red box is promoting an adult film with this content and will do my best get the message out. There are enough horrible things in this world, and you contributing to the demise of not only families and children by allowing this to infiltrate our homes, but the demise of this country who needs positive encouraging programing and support to enhance moral and ethical behavior in todays world. From one front line worker, woman, parent, child, sibling, and partner, and woman of faith, I request that this movie be taken out and that Red Box clean up its act and monitor more closely, as well as think about the effects of the content of these movies to our family unit, and country. -Thank you, Kimberly V. RN

Tip for consumers:
I am a registered nurse and rented the movie Red Rocket out the Comedy section of red box. I have traveled for many years for work, and I work in the ER and ICU. I have seen a lot in my 45 years . This movie was pornographic and promoted underage sex as well as the exploitation of young girls and women. I find it disturbing that red box is promoting an adult film with this content and will do my best get the message out. There are enough horrible things in this world, and you contributing to the

Products used:
I am a registered nurse and rented the movie Red Rocket out the Comedy section of red box. I have traveled for many years for work, and I work in the ER and ICU. I have seen a lot in my 45 years . This movie was pornographic and promoted underage sex as well as the exploitation of young girls and women. I find it disturbing that red box is promoting an adult film with this content and will do my best get the message out. There are enough horrible things in this world, and you contributing to the demise of not only families and children by allowing this to infiltrate our homes, but the demise of this country who needs positive encouraging programing and support to enhance moral and ethical behavior in todays world. From one front line worker, woman, parent, child, sibling, and partner, and woman of faith, I request that this movie be taken out and that Red Box clean up its act and monitor more closely, as well as think about the effects of the content of these movies to our family unit, and country. -Thank you, Kimberly V. RN

Service
Value
Returns
Quality
Thumbnail of user marks4344
1 review
0 helpful votes
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November 22nd, 2021

Redbox sucks balls ask you for money on movies you can buy at Walmart for $4 want you to pay $2 every time you watch it old movies from back in 2000 still charging you money for LOL and too many damn commercials in the free movie section I'll stick with tubi..

Service
Value
Shipping
Returns
Quality
Thumbnail of user fabianmoyabarraza2103
1 review
0 helpful votes
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June 30th, 2023

It's good to rent or buy movies but it won't allow me to use my points for a free movie and I can add movies to my cart it's really annoying definitely need to fix this issue

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Rent movies online at Redbox.com, where you can reserve and preview new DVDs, Blu-Rays and games. Online rentals are easy just visit Redbox.com now to select new and upcoming releases, then pick them up at one of 36,000 Redbox locations.

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