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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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The ordering process with the person over the phone was easy and very informative. I ordered it on Friday and it was delivered on Monday. The installation process was fairly easy and I was able to do it solo. So far it has worked as expected.
After checking multiple websites, RealTruck offered the best deal.
So easy to work with the people are nice and ordering on line is easy.
I had actually ordered a bedliner from Bed Rug, but ended up cancelling that order to order the same product from RealTruck. I got it for the same price. Instead of needing to wait for a month with Bed Rug, Real Truck had it to me within 2 days!
Awesome support and a great price! I can't wait to put the new wheels on our Jeep!
Good except for being hung up on once. Had a good person to order from
The CC purchase did not go smoothly. RealTruck tossed me over to the CC company. CC company said there was no issues with the purchase. Also, did not get a purchase confirmation by email, as promised. Had to call back the next day to get confirmation sent. Exhausting…..
Called to make sure the wheels I wanted for a 22 Bronco were the right size and offset. Staff on the phone was great. Wheels were in stock and shipped fast.
Great, Great service. Thank you and will be doing business with you
I had a very good experience with my representative. She was very knowledgeable and pleasant to talk with. I'm looking forward to receiving my hard cover for my pickup.
I ordered a sidestep for my 2020 Dodge Ram and the part did not fit. I left a message with customer service and they called me back about 5 minutes later and correct my problem. They were extremely helpful and gave me some great advice for ordering parts in the future. They also stayed on the phone with me and ordered the correct part. THIS IS CUSTOMER SERVICE AT ITS FINEST!
Excellent customer service on line ordering was a breeze
The best ordering i have ever done. Easy to order over the phone took minutes.
I've purchased items 3 times from Real Truck and have worked with Daniel Diaz. Good guy and price and everything went very smoothly.
Used the chat window to save $60.00. Very quick process.
Alex was great to work with. Even with sales tax they were cheaper then any of the so called outlets etc. Cover shipped the same day I placed my order.
I must say that the finished product on my truck looks terrific. I did have a, installation problem. My 2011 Nissan Frontier SL Crew Cab has factory cargo rails. The instructions 7B says slide blocks were provided to help facilitate fastening the cover to the bed of the truck. None were provided. Instead metal contraptions (2 pieces with machine screws for each tail and cab clamp) were provided. Thankfully I'm mechanically inclined and could figure out how these were supposed to be installed to help lock down the cover with the tail clamps and cab clamps. Instead of 10 minutes to install like advertisement said. It took me two hours. But the finished product is great.
Excellent customer service from Morgan Campbell. I needed a tonneau cover and can only spend a certain amount. Morgan helped find the right one at the right price.
My rep was professional, knowledgeable and courteous.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members