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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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I ordered the wrong size cover and had to return it to get proper one. Everyone was super helpful and I was issued a speedy refund!
I ordered a Bakflip MX4 tonneau cover for my 2014 Ram 3500 Dually 8ft bed. Shipping was very fast and installation was really easy. The quality is excellent and I love the option of being able to fold it all the way forward so I have access to the front bed with my fifth wheel hooked up.
The experience purchasing a superchips programmer was easy and felt secure. Questions I had were fielded by Anne Z and she answered or got the answers to my questions then made it easy for me to make the purchase. I had additional questions about future products that she said she'd email me info on and I feel she will once she has them
I called to order a new tonneau cover for my truck and the sales representative was very knowledgeable and extremely helpful. Shipping was faster than expected! Would absolutely shop from RealTruck for all my future needs!
Great experience with Real Truck. Was looking for some advice on a tonneau cover for my 21 Silverado and they were great to work with and got me fixed right up.
Called and told them what I was looking for and in no time at all I was off the phone parts ordered. It was quick and super easy purchasing from these people. They are now my to go place when I'm looking to buy again
Fast delivery, well packed, well made, a half hour it was on
My new front bumper looks great and the delivery was great and the box protected my front bumper was really clean.
You get what you pay for. Looked at some lower cost covers but this is one of the only ones that still allows you to use the whole bed space. Easy to install, works and looks great. Just installed 3/18/2023.
Totally disappointed by quality control on this item. Parts missing, (there are not that many parts to begin with) and damaged parts. The cover was delayed to begin with, not blaming Real Truck for this. Waited for the weekend to begin, than only to find missing parts and damaged parts. This is not rocket science, it is simply looking in the parts bag and the cover itself. I wouldn't brag about being made in America with this kind of service. At least when I get something from oversees, there are extra parts. I am hoping they make it right, but still can't make up time lost.
Placed my order through the chat feature, smooth, seamless process. Got my questions anwered to boot. Had my order in 2 days.
Watched a utube video and it was completely different than the install for the cover. Appears to me that you have changed the install process. If so, please make a new video of the process.
My call was answered on the second ring and the person on the other end was very courteous and helpful with answering questions regarding a match for my pickup and whether my order could be shipped to my physical address since I have a post office box. It was a quick and easy experience that was done in about five minutes.
We requested a refund for the above order due to miscommunication with the representative when placing the order and the misunderstanding for the purpose of our need. We did proceeded in purchasing the correct item, but as a repeat customer, I will reevaluate my continued doing business with the company.
Add the weight in pounds for your Undercover, one piece, fiberglass tonneau covers.
Your customer service people don't even know!
Answer: Sorry to hear that, Things happen. Nothing is 100%. Unless it's a persistent or frequent issue, cut them a break. Possibly yours may have been an rare unfortunate happening.
Answer: I got my order with in 3 or 4 days, Better check with them.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Hello David, I am sorry for the experience you had with us. This is not the experience that we strive to provide to our customers. Please let me know how we can best resolve this issue with you. Thank you!