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RealTruckReviews 8,254

4.4

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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New York
1 review
0 helpful votes
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Tonneau cover
March 20, 2023

I ordered the wrong size cover and had to return it to get proper one. Everyone was super helpful and I was issued a speedy refund!

Date of experience: March 20, 2023
Florida
1 review
0 helpful votes
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Great quality, fast shipping
March 20, 2023

I ordered a Bakflip MX4 tonneau cover for my 2014 Ram 3500 Dually 8ft bed. Shipping was very fast and installation was really easy. The quality is excellent and I love the option of being able to fold it all the way forward so I have access to the front bed with my fifth wheel hooked up.

Date of experience: March 20, 2023
Arizona
1 review
0 helpful votes
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Anne Z
March 20, 2023

The experience purchasing a superchips programmer was easy and felt secure. Questions I had were fielded by Anne Z and she answered or got the answers to my questions then made it easy for me to make the purchase. I had additional questions about future products that she said she'd email me info on and I feel she will once she has them

Date of experience: March 20, 2023
California
1 review
0 helpful votes
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I called to order a new tonneau cover for my truck and the sales representative was very knowledgeable and extremely helpful. Shipping was faster than expected! Would absolutely shop from RealTruck for all my future needs!

Date of experience: March 20, 2023
Idaho
1 review
0 helpful votes
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Great
March 20, 2023

Always very nice, knowledgeable, they check for discounts, they tell you when item will be shipped and it is. Enjoyable experience, I am a return customer!

Date of experience: March 20, 2023
Texas
1 review
0 helpful votes
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Great Customer Service!
March 20, 2023

Great experience with Real Truck. Was looking for some advice on a tonneau cover for my 21 Silverado and they were great to work with and got me fixed right up.

Date of experience: March 20, 2023
New Jersey
1 review
0 helpful votes
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Bed cover
March 20, 2023

Everyone I spoke with was very friendly and knowledgeable. They took care of my issue and resolved everything within minutes.

Date of experience: March 20, 2023
North Carolina
1 review
0 helpful votes
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Out standing service
March 19, 2023

Called and told them what I was looking for and in no time at all I was off the phone parts ordered. It was quick and super easy purchasing from these people. They are now my to go place when I'm looking to buy again

Date of experience: March 19, 2023
Louisiana
1 review
0 helpful votes
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Luke Rice
March 19, 2023

Very pleasant and had all hardware for the job; also high quality materials, would definitely recommend.

Date of experience: March 19, 2023
New Hampshire
1 review
0 helpful votes
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2023 ford ranger
March 19, 2023

Fast delivery, well packed, well made, a half hour it was on

Date of experience: March 19, 2023
Massachusetts
2 reviews
0 helpful votes
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Outstanding Performance
March 19, 2023

My new front bumper looks great and the delivery was great and the box protected my front bumper was really clean.

Date of experience: March 19, 2023
Illinois
1 review
0 helpful votes
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Great Product Good Price
March 19, 2023

You get what you pay for. Looked at some lower cost covers but this is one of the only ones that still allows you to use the whole bed space. Easy to install, works and looks great. Just installed 3/18/2023.

Date of experience: March 19, 2023
Washington
1 review
0 helpful votes
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Totally disappointed by quality control on this item. Parts missing, (there are not that many parts to begin with) and damaged parts. The cover was delayed to begin with, not blaming Real Truck for this. Waited for the weekend to begin, than only to find missing parts and damaged parts. This is not rocket science, it is simply looking in the parts bag and the cover itself. I wouldn't brag about being made in America with this kind of service. At least when I get something from oversees, there are extra parts. I am hoping they make it right, but still can't make up time lost.

Date of experience: March 18, 2023
Colorado
1 review
0 helpful votes
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Great service!
March 18, 2023

Placed my order through the chat feature, smooth, seamless process. Got my questions anwered to boot. Had my order in 2 days.

Date of experience: March 18, 2023
Illinois
1 review
0 helpful votes
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Super fast shipping!
March 18, 2023

Item was ordered Tuesday morning and was shipped that afternoon.

Date of experience: March 18, 2023
Indiana
1 review
0 helpful votes
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Shipping
March 18, 2023

Very quick shipping, went out the day i ordered packaged very well

Date of experience: March 18, 2023
Ohio
1 review
0 helpful votes
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Improvement for installation
March 18, 2023

Watched a utube video and it was completely different than the install for the cover. Appears to me that you have changed the install process. If so, please make a new video of the process.

Date of experience: March 18, 2023
Washington
1 review
0 helpful votes
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1500 Ram Side Steps
March 18, 2023

My call was answered on the second ring and the person on the other end was very courteous and helpful with answering questions regarding a match for my pickup and whether my order could be shipped to my physical address since I have a post office box. It was a quick and easy experience that was done in about five minutes.

Date of experience: March 18, 2023
Pennsylvania
1 review
0 helpful votes
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We requested a refund for the above order due to miscommunication with the representative when placing the order and the misunderstanding for the purpose of our need. We did proceeded in purchasing the correct item, but as a repeat customer, I will reevaluate my continued doing business with the company.

Date of experience: March 18, 2023
Lauren S. — RealTruck Rep
over a year old

Hello David, I am sorry for the experience you had with us. This is not the experience that we strive to provide to our customers. Please let me know how we can best resolve this issue with you. Thank you!

Tennessee
1 review
0 helpful votes
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Shipping weight of freight items.
March 18, 2023

Add the weight in pounds for your Undercover, one piece, fiberglass tonneau covers.
Your customer service people don't even know!

Date of experience: March 18, 2023