RealTruck has a rating of 4.5 stars from 7,634 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RealTruck most frequently mention customer service, tonneau cover and great experience. RealTruck ranks 4th among Auto Accessories sites.
Had three calls to Real Truck after odering and receiving the Bug Shield. First girl sent email with the link to install. This link was for installing tape style instal lation, how ever mine was a bolt in install. Called back to the second girl after explaining I have bolt on bug shield she explained that the hood had space for me to put nuts in to screw the screws too well that was not the case either, she then advised me to return the bug ahield as it would not work. I then called in a third time and was informed that they had install for the bug shield. She emailed me the instructions and a set of hardware to install the bug shield. Problem is I got three different sceniors on install before got the correct information on the install. I got the 2024 Honda EXL AVS bug shield could not believe the cost vs what the flimsy bug shield is. Installed it and noticed the bottom of the bug shield does not contour the nose of the car as the crease in the bug shield is off thus causing the bug shield not to properly contour the nose it is covering on the car. Did not see this until after installation.
The experience was exceptional from my initial question, clarification questions, to purchase. All my questions were answered.
The ordering process was quick and simple. It shipped the next day and arrived earlier than expected.
I was very pleased to purchase a roll top cover. I started out with virtual but was able to speak directly with the associate. Had many questions she was able to answer and direct me in the right way.
Matt answered all my questions, knows the product and knows the ins and out very knowledgeable, thank you for your help.
Excellent customer service!
The representative was able to find the product, gave me a military discount and shipped the product to me free of charge,
I got hold of Grant and he walked me thru one of the best experiences of dealing with any Merchant, as he explained everything to me and I got what I needed, thanks Grant and Real Truck...
Very good, salesman was very knowledgeable about my needs and took all my information about my truck then found the cover I needed
Received the product quickly. Was helped online with a chat representative. Good experience. Good product. Looking forward to the install.
Look wonderful. Love em'. I can hardly wait to see how they wash easily. Love the way they conform to the floor of the Blazer.
The BAK Flip product for my 2004 Toyota Tundra looks like the perfect product to enhance my truck and keep my tools safe, secure and weathertight...Thank you RealTruck for putting out a quality product line...
Chris was very helpful, his knowledge of the products was very helpful i will definitely purchase more accessories in the future
I was told by sales agent the matt's would be shipped next day (Dec 3) checked order and was told a minimum of 2-3 weeks, this is a Christmas present and that would put it out past Christmas out past Christmas. I feel as I was lied to about shipping
Met Amber through the forums and had an amazing experience. Her customer service and follow up made me purchase from them. I would have done 5 stars but my Gator came with no instructions and the Realtruck "Ford"video is incorrect. The 8 locknuts a side is wrong since they only give you 12. Plus the pics online only showed 6. Lost an hour or so researching and questioning myself because of it. My advice, set the rear first. Or you will fight it all day.
The person who helped me was polite and helped me with any question I had asked and helped me get my order complete.
Called the number and ordered what I needed.
The person on the phone was well versed in the products. And was very helpful.
I ended up needing to talk to a person due to my whacky shipping circumstance and Matt was terrific. In addition he turned me on to a product that I did not see on the web site that is better suited for y needs. Thanks John
The fact that you get to chat with a real person that gets you, should make you want to order with Realtruck.com
Ordered one day and rear mat came the next day and the front mats the next day. Good service and great mats, this makes my 5th set.
Experience was great with everyone I dealt with. Everyone was very helpful to me to make my final decision on the product I purchased.
Answer: Sorry to hear that, Things happen. Nothing is 100%. Unless it's a persistent or frequent issue, cut them a break. Possibly yours may have been an rare unfortunate happening.
Answer: I got my order with in 3 or 4 days, Better check with them.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.