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Real ESA Letter

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Netherlands
1 review
0 helpful votes
Follow Timothy H.
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RealESALetter.com provided me with exceptional service. The process was smooth and quick, and I received my ESA letter without any hassle. Highly recommended!

Date of experience: July 15, 2024
California
1 review
1 helpful vote
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I had purchased the home and travel letter bundle from their site somewhat hastily and within 10 minutes called to cancel after reading that obtaining a real ESA online is usually a scam. The person I talked to, Derek, was nice enough and emailed a cancelation confirmation same day. Well it has been 2 weeks and still the money is not back to my bank account. Don't think it should take that long... If you really need the letter schedule an appointment with a real therapist and pay for a session, they will write you a letter legitimately.

Date of experience: January 28, 2021
Allsion S. Real ESA Letter Rep
over a year old

Dear Link, we're sorry to hear about your unsatisfactory experience. Please contact us at info@realesaletter.com so that we can discuss this further and see if there's anything we can do to make things right. We would like to learn more about the issues you faced so that we can address them and improve our services

Thank you for your feedback.

Kentucky
1 review
0 helpful votes
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Writing an ESA letter is not a big deal. You just call the service, pay and that's it. The difference appears when you don't have the time, need the letter desperately and all other companies reply, "no way", "it's impossible", "three to five days" when your flight leaves in two days. I found this company that did what it promised: They had the documents ready for my flight within a few hours.
Writing an ESA letter is not a big deal. However, if I have to choose, I take a "there is a way", "it's possible" or "when do you need it?" service like this. Because it boils down to how much you care when your customer needs your service urgently. Thank you and keep doing the hard work.

Date of experience: December 9, 2020
Allsion S. Real ESA Letter Rep
over a year old

Thank you for your positive feedback, David. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Netherlands
1 review
0 helpful votes
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Good Website
March 20, 2023

RealESAletter.com has been an absolute lifesaver for me and my emotional support animal needs. Their customer service is exceptional, with responsive and knowledgeable staff available to answer all of my questions. The process was straightforward and efficient, and I received my ESA letter in no time. I highly recommend this service...

Date of experience: March 20, 2023
Allsion S. Real ESA Letter Rep
over a year old

Thank you for your positive feedback, Ruth. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Arizona
1 review
0 helpful votes
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I dealt with representative Jeffery Collins who I asked to either email or text me due to working conditions. Jeffery was not only accommodating, he answered all of my questions in a clear and concise manner. I did a lot of research on which ESA company to contact and I most certainly made the right choice. The letter describes perfectly my conditions and was delivered within the time frame quoted. I could not recommend Jeffrey more. Thank you for a wonderful and painless experience!

Date of experience: February 25, 2022
Allsion S. Real ESA Letter Rep
over a year old

Thank you for your positive feedback, Adam. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Netherlands
1 review
0 helpful votes
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The Best Choice!
March 6, 2023

I had an amazing experience with them. Their customer service team was very helpful and answered all my questions. The process of obtaining my emotional support animal letter was straightforward and easy. I highly recommend RealEsaLetter to anyone looking for a reliable and trustworthy source for their ESA needs.

Date of experience: March 6, 2023
Allsion S. Real ESA Letter Rep
over a year old

Thank you for your positive feedback, Deirdre. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Illinois
1 review
1 helpful vote
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They charged a wrong amount which they said they have fixed but without telling me they reentered that amount. I had to spend over a month to get a refund for that amount. They say they will get back to you but never do. You have to reach them out.

Ultimately the letter was deemed fake by my apartment because it had a UPS location as the address. The whole experience was awful.

Date of experience: March 18, 2021
Allsion S. Real ESA Letter Rep
over a year old

Dear A C., we're sorry to hear about your unsatisfactory experience. Please contact us at info@realesaletter.com so that we can discuss this further and see if there's anything we can do to make things right. We would like to learn more about the issues you faced so that we can address them and improve our services

Thank you for your feedback.

Pakistan
2 reviews
23 helpful votes
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Not a great experience but everything was legit. They made mistakes in the letter which I had to get corrected again by the therapist. Instead of 3 days, I got my letter in 5 days. Delayed process was a hassle but the letter got accepted by the apartment complex. Too many questions in the initial process and I had to call them for helping with it. I would rate them good but not what I was expecting for $150.

Date of experience: June 26, 2019
Allsion S. Real ESA Letter Rep
over a year old

Dear Nicole, we're sorry to hear about the issues you faced with your letter. We apologize for the mistakes and the delay in the process. We appreciate your feedback and will take steps to improve our services. Please don't hesitate to reach out if you need further assistance.

Best regards,
RealESALetter

Pakistan
4 reviews
6 helpful votes
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Impressive work!
November 16, 2019

My younger sister is really fond of puppies and she is slight mental disorders. After consulting a doctor she was advised to own an emotional support animal in order to rectify her mental issues by keeping a pet. I was being referred by one of my friends to contact this certification website to get an esa letter. I am amazed that mental health therapists were highly empathetic while listening about my sister's disorders and they helped me in issuing a letter within 24 hours! Highly appreciated!

Cheers
Alex

Date of experience: November 15, 2019
Allsion S. Real ESA Letter Rep
over a year old

Thank you for your positive feedback, Alex. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Pakistan
2 reviews
4 helpful votes
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Outstanding service
September 1, 2019

I have been a patient of anxiety disorders since few years. One of my friends recommended me to use real esa letter service to acquire emotional support animal. Using this service I have a cute doggy with me as my companion and what I loved the best thing about real esa letter is that their support staff and mental health therapists were very caring. They were highly empathetic to resolve my problem to acquire an emotional support animal.

Date of experience: August 31, 2019
Allsion S. Real ESA Letter Rep
over a year old

Thank you for your positive feedback, Kevin. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

MD
1 review
0 helpful votes
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Satisfied
July 4, 2024

This service was excellent from start to finish. The staff was super friendly, professional, and fast.
I was nervous about the process, but they made everything simple. The professionals were kind and answered all my questions. I got my ESA Letter just in time for my trip.

Date of experience: July 4, 2024
Netherlands
1 review
0 helpful votes
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The Key to a Happier Life
March 8, 2023

I recently obtained a real ESA letter from this website and it has truly changed my life. Not only was the process quick and easy, but the letter itself has allowed me to travel with my emotional support animal without any issues or hassle. The team was professional and compassionate throughout the entire process, and I highly recommend their services to anyone in need of a legitimate ESA letter.

Date of experience: March 8, 2023
Allsion S. Real ESA Letter Rep
over a year old

Thank you for your positive feedback, Donna. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Texas
1 review
3 helpful votes
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I really love the fact that I got to pick this company above other ones in the market for my ESA letter. They are real ESA letter and their customer service is amazing. They always answer your calls and make sure that whatever you need they can fix it. I am beyond glad that I pick them. Derek is one of the best there as well. He always makes sure that whenever I need help he gets the job done right away and his customer service is excellent too. I'm grateful with him.

Date of experience: September 22, 2020
Texas
1 review
3 helpful votes
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I've spoken to Derek Marshall a number of times. He is attentive, helpful, and always available when you need help. He makes the process of getting an ESA letter less complicated and was even there for me when my pup passed away. Overall, I highly recommend this website to anyone looking for an ESA letter for their emotional support companion. Their customer service, sense of responsibility, and care for their customers is unparalleled!

Date of experience: November 19, 2020
Allsion S. Real ESA Letter Rep
over a year old

Thank you for your positive feedback, Mikhael. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Idaho
1 review
13 helpful votes
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While working with Real ESA Letter, my contact was Derek Marshal. At any given time, i was able to contact Mr. Marshal and receive an immediate response. The service was thorough, helpful, and exactly what is needed when dealing with a matter of this sort. I found him and the service to be very professional. Even with a few complications around the letter, the response to have it fixed was incredibly fast and much appreciated. I would highly recommend this company and am more than satisfied with their help, specifically Mr. Marshal.

Date of experience: July 7, 2020
Allsion S. Real ESA Letter Rep
over a year old

Thank you for your positive feedback, Makayla. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Massachusetts
1 review
20 helpful votes
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Derek was absolutely brilliant. I honestly was a little bit sceptical of the site before speaking to Derek, he was able to explain everything clearly and with a good sense of humour and understanding of my situation. I truly don't believe that I've had a better customer service experience in quite a number of years. I will be a repeat customer for life just knowing you have genuinely lovely people working for the company.

Date of experience: March 6, 2020
Allsion S. Real ESA Letter Rep
over a year old

Thank you for your positive feedback, Angus. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Germany
1 review
2 helpful votes
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Highly reliable
October 13, 2019

My therapist retired & my ESA letter got expired. My landlord! She won't let Nancy (My Dog) stay, I was so worried. I'm so fond of her, she helped recover from depression and anxiety after my son passed away. A friend of mine referred me to these guys, frankly, they got the letter a bit late (2 days late) but I got it! Recommended!

Date of experience: October 13, 2019
Allsion S. Real ESA Letter Rep
over a year old

Thank you for your positive feedback, Nonaa. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Pakistan
3 reviews
1 helpful vote
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Savior!
September 5, 2019

It's hard to trust any company claiming to certify your pet online but they have real therapists working with them. I reached out to my therapist on the phone to speak with her and she talked about the mental issues I am going through every day. The letter was accepted by the airlines and my landlord.

Date of experience: September 5, 2019
Allsion S. Real ESA Letter Rep
over a year old

Thank you for your positive feedback, Harvey. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Germany
1 review
2 helpful votes
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Much appreciated
October 18, 2019

I travel a lot because of work so at times my wife is alone, two years back she had her sister to accompany when I was gone and they were really close I too used to get jealous at times! Sadly we lost my wife's sister in a car accident a year ago and my wife was struggling to fight against the depression, I postponed all my business trips to stay with her but after 6 months my business needed my attention and we thought of adopting a cat which she always wanted to have but the landlord was not letting us keep Mia without getting an ESA letter. Our landlord referred us to this website and we are impressed with the type of service we got from them.

Date of experience: October 17, 2019
Allsion S. Real ESA Letter Rep
over a year old

Thank you for your positive feedback, Aryonna. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Pakistan
1 review
1 helpful vote
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100% authentic letter
September 8, 2019

I spoke with a representative on website chat and then on the phone. The process seems longer than you think and it consumes a lot of time. But once the online questionnaire is filled out, it takes them only 3 days to write the letter. I was skeptic about the letter being legit so I called their therapist. The therapist was licensed and I found out that it is legally enforceable document. I can now fly with my cat without worrying about my anxieties.

Date of experience: September 6, 2019
Allsion S. Real ESA Letter Rep
over a year old

Thank you for your positive feedback, Willie. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Overview

Real ESA Letter has a rating of 4.3 stars from 122 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Real ESA Letter most frequently mention customer service, emotional support and entire process. Real ESA Letter ranks 21st among Pets sites.

service
56
value
56
shipping
37
returns
29
quality
51