• RaveReady

RaveReady

Overview

RaveReady has a rating of 2.73 stars from 458 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RaveReady most frequently mention customer service, tracking number, and credit card problems. RaveReady ranks 3rd among Clubwear sites.

  • Service
    36
  • Value
    29
  • Shipping
    34
  • Returns
    23
  • Quality
    24
2
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What reviewers want you to know

Positive highlights

  • Their online chat customer service is beyond excellent!

Critical highlights

  • My next move will be contacting the fraud department at my credit card company to report this.
How would you rate RaveReady?
Top Positive Review

“Cool glasses”

Clint P.
12/1/21

Thanks for fast shipping of glasses for my son, wanted to say that they are not original but I am ok with the price and quality.

Top Critical Review

“Never received full order.”

Kelly P.
9/20/22

I ordered three items that stated they were shipped first class/priority mail 1/8/22. I received two items three weeks later. One item was the wrong size, and the missing item has never been received since. The item was out of stock shortly after and has now been removed from their website. Customer service will not respond over the course of 8 months since this incident. & my bank won't allow the dispute so I guess take your risk!

Reviews (458)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (111) credit card (12)
Thumbnail of user leeannl4
1 review
1 helpful vote
November 8th, 2017

I ordered something and asked for a tracking number about two times now and I need to know where it is because I have it delivered to my work. They emailed me back the first time, the second time they did not respond. You should have tracking numbers attached to the packages sent out.

Thumbnail of user bunnyb2
6 reviews
8 helpful votes
August 15th, 2015

I like buying fluffies from RaveReady and have 3 pairs from them. The fur is nice. The only problem is the spandex they use for the bands. One of my pairs the bands are really small and I had a problem wearing them. Another pair had two different sizes bands and one was very tight while the other was perfect. On my third pair they were too big. I am more likely to buy from Etsy sellers for fluffies in the future because some sellers ask for your calf measurement while on RaveReady there is no option for that. The prices are fair for fluffies as well. I also bought some bottoms from them I and won't do that again. The crotch portion barely covered my bikini area and I was a bit worried about... uh... falling out of one side or the other. They fit fine in the hips but the crotch was pretty skinny. Processing and shipping takes a little longer than I like, but I am sure they have a ton of orders to process daily.

Thumbnail of user kimt29
1 review
6 helpful votes
November 10th, 2014

So far I am NOT satisfied with this website. I ordered many pieces in which I've already been charged for and it's been way longer than a month. I tried to reach out in multiple avenues, and you are told on the website to not do this as it will delay your order. I don't know about you but I don't know ANY company that puts its customers last. I will be calling fraud out on the website if I do not receive response soon. You will never get anyone on the customer service line either.

10/12/15 I have ordered a few more times from this site, and they have fulfilled orders. Luckily there have been no more slip ups. So I will up this from 1 star to 3 for now.

Service
Value
Shipping
Thumbnail of user adrienned4
1 review
0 helpful votes
April 22nd, 2014

It is affordable compared to other sites. But you have to contact them through the chat online. The phone is never available for help =[ A lot of the items are back ordered, so i recommend chatting with them to make sure your item is in stock.

Thumbnail of user leas36
1 review
0 helpful votes
March 14th, 2017

With Beyond Wonderland coming up I decided to order two items off of rave ready and two off of iheartraves on March 2nd. I quickly got my confirmation email with tracking number for iheartraves and my items came in about a week. RaveReady however, charged my card as soon as I placed my order (only spent about 30 bucks), but I got no confirmation email. The order status on my account just said "order placed", I went online to see if anyone had any similar problems and I began seeing all the negative reviews about this company (which I should've read before placing my order). I sent them an email about 3 days later when I saw my order status had stayed the same asking if there was any way to get an update or tracking number for my order. Only a few hours later did I receive a nice email apologizing for any delay because they were swamped with orders. I did not have any experience with rude or unresponsive employees like I had seen many people complain about in the reviews. About 5 days later I finally got my confirmation email, and my order status had been changed to "shipped". I was excited until I clicked on the "track my order" link that came with the email, to see the item had not actually shipped. It only said that the shipping LABEL had been created. With only a few weeks to Beyond I got worried that they would not actually come on time. But about 2 days later, USPS had picked up my package and it was on its way. Today is March 13th and I received my items, the shorts I ordered are cute but don't fit as well as I had hoped, still wearable though. I had also ordered a pair of leg wraps but only one showed up which is disappointing. It's honestly too much of a hassle to complain to them for one leg wrap. I did not have as bad of an experience as many people have but I wouldn't say I had the greatest either. Shorts are ok, process was a bit worrisome, but overall wasn't too bad. With that said, order at your own risk, but I would stick to IHeartRaves.

Thumbnail of user raymonds32
Customer S. – RaveReady Rep

Hey There Lea! I was able to find your order ID LFTUKLQAT. Glad you got everything in time for Beyond!

I'm sorry about the confusion on your leg wraps, all leg wraps are sold individually - if you look on your email you'll see that you selected "single." The product description also has bold text saying they are sold individually. Most people like to mix and match colors which is why they are not sold in a pair. We can still get you another one if you would like before Beyond!

Just to clarify the shipping process for anyone else reading this - Your order was placed on 3/02 Thursday at 9PM, it was shipped out 4 business days later. The labels are printed on the day that the package leaves our warehouse - we have two pickups one at about 11am and one that gets dropped off at about 530pm - because we are unable to print labels without have the full weighed box. Unfortunately once USPS gets the packages we cannot control how quickly they scan or process them, usually this only takes a few hours or a day at most. I'm sorry if USPS took a little longer to get it to you, but I am glad they were able to get it to you in plenty of time for Beyond!

Thanks for the honest review, we appreciate it and are always listening!

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From the business

Rave clothing for kandi kids and festival fashionistas around the world! With a huge selection you'll find your complete rave outfit with all the LED gloves, hydration bags, pasties, booty shorts and accessories that you need to rage and recover.

Company Representative

Thumbnail of user raymonds32
Customer S.

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