The dress arrived in good time, as promised. It is well-made and gorgeous. However, while I sent my measurements for a custom-made size, it was too big. I must have it altered, spending twice as much on alterations as I did on the dress.
I purchased a dress that only had one picture (from the front)online. It was similar, but appeared even better than another (from different company) I had tried on. When I received the dress it was well made & the front was as expected, but the back of the dress was completely plain satin, no embellishments, design, or interest. Very disappointed. And don't plan on being able to return anything.
Dear Customer,
We’re sorry to hear that the dress did not meet your expectations. If you would like to see more photos of any dress before purchasing, please feel free to contact us—we’d be happy to provide additional images from the production process.
If there’s anything else we can assist you with, please let us know.
Best regards,
Laveliya Customer Service Team
Your return process is an inconvenience to me. I am trying to get a return on my money to reorder another gown for a wedding due to the timeframe. I need my money back right now. I am not happy with this company.
Dear Customer,
We sincerely apologize for the inconvenience.
Our customer service team has already sent you the latest solution. Please check your email, and feel free to reply if you need any further assistance.
We are here to help and will do our best to resolve this for you as soon as possible.
Best regards,
Laveliya Customer Service Team
I would like to place a custom order. Obviously measurements are very important and your "how to take measurements" info is not adequate. I emailed you some very specific questions and so far you have failed to answer them. I HOPE TO GET A better response tomorrow.
Dear Customer,
Thank you for reaching out, and we apologize for any inconvenience caused.
To ensure we address your questions accurately, could you please confirm if the email address you used is Sue_hopper@yahoo.com? We have not received your previous email and want to ensure we are able to assist you promptly.
Please resend your specific questions to our dedicated email at service@laveliya.com. Our team is eager to provide the information you need to place your custom order with confidence.
We look forward to assisting you and appreciate your patience.
Best regards,
Laveliya Customer Service Team
I ordered a very nice dress and expected it to be delivered in about a week. I then received notice that the order was in tailoring which meant that it was being made. I did not expect them to make it I thought it was available for shipment like all other dresses. I received the dress almost one month after I ordered it which was too late for my needs. Now it is near to impossible to return it. Dress was not to the quality I expected.
Dear Customer,
Thank you for your message, and we apologize for any misunderstanding regarding your order.
Please note that all our dresses are Made-To-Order. Whether you choose a standard size or provide custom measurements, our skilled tailors craft each dress specifically for you, which typically requires about 10 days for creation and an additional 5 days for shipping, totaling around 2 weeks for delivery.
Regarding returns, we require photos of the issue at hand to assess the situation properly. Your cooperation in providing these photos will help us address your concerns effectively.
Our customer service team has already sent you an email to further assist and reach out regarding your concerns. Please check your inbox for more details.
We appreciate your understanding and are here to assist you further if needed. Please let us know if you have any other questions.
Best regards,
Laveliya Customer Service Team
Dress arrived and fit WHILE STANDING. No room to sit. The dress is beautiful. I had to take it to my local seamstress to have the lining and skirt part of the dress let out to allow extra room to sit. Advise, double check the style of the dress. Sit down and measure yourself in the seated position and offer that as additional information so they can take that into account when altering.
Dear Customer,
Thank you for sharing your feedback regarding the fit of your dress. We are pleased to hear that you find the dress beautiful, but we understand the inconvenience caused by the fit when seated.
Your suggestion to check the style of the dress and consider measurements while in a seated position is invaluable, and we will certainly take it into account to improve our tailoring services. We aim to ensure our customers have a comfortable and satisfactory experience with our products, and your insights are greatly appreciated.
Regarding the response from our customer service team, we apologize if it seemed unsatisfactory. Our intention is always to ensure you receive exactly what you expect and to assist in any way possible should adjustments be needed.
If you have further concerns or require additional assistance, please feel free to contact us at service@laveliya.com. We are here to help and ensure your satisfaction with your purchase.
Thank you for your patience and understanding, and for giving us the opportunity to address this issue.
Best regards,
Laveliya Customer Service Team
Since I am tall (5'10"), I bordered my dress with custom measurements, and I was very pleased with the fit and craftsmanship of the dress. I will need to get it shortened (very unusual for me), but that is because I chose a lower heel than planned. When I ordered, I was given an estimated ETA, and they kept me informed of the progress.
Dear Customer,
Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us.
We look forward to serving you again in the future!
Best regards,
Laveliya Customer Service Team
I received my dress through mail last week, I tried it on and fits me too big. I just sent an email to customer service, and now I have to wait for approval. I won't give any feedback right now until we solve this situation, I think Laveliya needs to understand that even when you go physically to the store and try a dress with the right size don't fit you! I'm celebrating my 50 years wedding anniversary, please don't ruin it, I hope you guys can get back to me ASAP THANK YOU!
Dear Customer,
We understand how important this occasion is for you, and we truly appreciate your patience.
Our customer service team has already sent you the latest solution. Please check your email, and feel free to reply if you need any further assistance.
We are here to help and will do our best to resolve this for you as soon as possible.
Best regards,
Laveliya Customer Service Team
I received this dress with an ink mark on the chest. Laveliya would not take it back for a full refund only offered 15% back or a gift card. They do not have a quality product and will not refund my money when it was the company's mistake. I was told returns were too much of a hassle and suggested I resale the dress myself. IT HAS AN INK MARK ON THE DRESS! Beware of this company.
Dear Customer,
We sincerely apologize for the inconvenience.
Our customer service team has already sent you the latest solution. Please check your email, and feel free to reply if you need any further assistance.
We are here to help and will do our best to resolve this for you as soon as possible.
Best regards,
Laveliya Customer Service Team
I was billed fraudulently, I've attempted to contact the company and gotten no support. I am now having to dispute the transactions through my credit card compsny
Dear Customer,
We sincerely apologize for the inconvenience.
Our customer service team has already sent you the latest solution. Please check your email, and feel free to reply if you need any further assistance.
We are here to help and will do our best to resolve this for you as soon as possible.
Best regards,
Laveliya Customer Service Team
I received the dress, but the fitting was all wrong. I followed all return instructions and I still haven't received a return label after a week of waiting for a response.
Dear Customer,
We sincerely apologize for the inconvenience you've experienced with your dress fitting and the delay in receiving a return label. We understand that this situation is frustrating and not up to your expectations.
As part of our commitment to resolving this issue for you, I want to inform you that we have already processed a 30% refund for your order.
We appreciate your patience and understanding in this matter. Your satisfaction is important to us, and we are here to ensure that your concerns are addressed promptly. Should you have any further questions or require additional assistance, please do not hesitate to contact us at service@laveliya.com. Thank you for giving us the opportunity to rectify this situation.
Best regards,
Laveliya Customer Service Team
This was a custom order for the size. I was a little apprehensive buying a dress online without trying on. Even though I was a little nervous about it, I decided to try it out and I'm so glad I did. The color and size are perfect! The dress looks beautiful, thank you so much guys.
Dear Customer,
Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us.
We look forward to serving you again in the future!
Best regards,
Laveliya Customer Service Team
I tried on several dresses and received them very quickly. All of the dresses were of very good quality and returns were just as easy. I found the perfect dress for my son's wedding and even told the mother of the bride so she would try it on herself. I couldn't be happier with the dress!
Dear Customer,
Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us.
We look forward to serving you again in the future!
Best regards,
Laveliya Customer Service Team
The parcel arrival earlier than promised.
The workmanship is excellent.
Thr fabrics used are of good quality. The picture on the website and the product itself do look the same.
Dear Customer,
Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us.
We look forward to serving you again in the future!
Best regards,
Laveliya Customer Service Team
Dress fit to the T. I appreciate you meeting my request in receiving the dress before date of event. Thank You
Dear Customer,
Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us.
We look forward to serving you again in the future!
Best regards,
Laveliya Customer Service Team
My dress smelled like fish when it came in. I gave my measurements so I couldn't return, don't know if I can wear for my sons wedding
Dear Customer,
Thank you for reaching out to us, and we apologize for any inconvenience caused by the smell on your dress.
The odor you're experiencing is likely from the garment disinfectant used to ensure the item is clean and safe, as well as scents that might have accumulated during the shipping process. Please rest assured that these odors are not harmful. We recommend airing the dress out for a few days in a well-ventilated area, and you might also consider using a fabric freshener or a gentle wash to alleviate the odor.
Your satisfaction is important to us, and we're here to assist you further if needed. Please let us know if you have any other questions or concerns.
Best regards,
Laveliya Customer Service Team
First buy from laveliya. Very pleased with it and the service it came quickly and was nicely packaged the skirt is very flattering can't wait to wear it
Dear Customer,
Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us.
We look forward to serving you again in the future!
Best regards,
Laveliya Customer Service Team
I ordered my dress a size larger, but I found that the hip area still felt quite snug. I encountered some challenges while trying to initiate the return process, which was a bit frustrating. I suggest exercising caution when placing an order; it might be wise to consider ordering two sizes larger, as their sizing can be a bit inconsistent. Additionally, I recommend getting measured beforehand and comparing your measurements to their sizing chart for a better fit.
Dear Customer,
Thank you for your feedback. We sincerely apologize for any inconvenience you have experienced.
As part of our return process, we require photos to assess the issue before proceeding with the return. This helps us ensure a fair and efficient resolution. We appreciate your understanding of this policy.
Your satisfaction is our top priority. Our customer service team has already reached out to you with the latest solution. Please check your email at your convenience, and if you have any further questions or need additional assistance, feel free to reply directly.
We truly appreciate your patience and understanding as we work to resolve this matter. Your feedback is valuable to us, and we are committed to improving your experience.
Best regards,
Laveliya Customer Service Team
Wrong, wrong wrong! Dress is nothing like the picture. The dress is wrong color, color was completely wrong and didn't fit. Customer service sucks hard to work with
Dear Customer,
We sincerely apologize for the inconvenience.
Our customer service team has already sent you the latest solution. Please check your email, and feel free to reply if you need any further assistance.
We are here to help and will do our best to resolve this for you as soon as possible.
Best regards,
Laveliya Customer Service Team
Color was off, did not fit, tried to return dress, met all requirements to return and never heard from them again
Dear Customer,
We sincerely apologize for the issues you've experienced with your return. We confirm that the dress was manufactured according to standard US size 14W specifications. Regarding your return request, we have sent a resolution to your contact information, but it appears you may not have received it.
Please check your email inbox (including spam folders). If you still cannot locate our response, please email us at service@laveliya.com so we can address your return immediately.
We value your shopping experience and are committed to resolving this issue promptly. Thank you for your patience and understanding. We look forward to providing you with a satisfactory resolution.
Sincerely,
Laveliya Customer Service Team
Overview
Laveliya has a rating of 2.9 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Laveliya most frequently mention and customer service. Laveliya ranks 56th among Wedding Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your feedback. We’re glad to hear that you liked the dress! For custom sizing, accurate measurements are essential to ensure the best fit. We recommend reviewing our measurement guide here: https://www.laveliya.com/how-to-measurement.html.
If you have any further concerns, feel free to reach out—we’re happy to assist you!
Best regards,
Laveliya Customer Service Team