The dress was made poorly. Split on dress was not straight and the size that was delivered was not what I ordered
First buy from laveliya. Very pleased with it and the service it came quickly and was nicely packaged the skirt is very flattering can't wait to wear it
Dear Customer,
Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us.
We look forward to serving you again in the future!
Best regards,
Laveliya Customer Service Team
It took for ever. Sizes are way off. Too small.
Returning takes an act of congress. Don't do it.
Dear Customer,
We sincerely apologize for the inconvenience, but we were unable to find your email.
To assist you more efficiently, we kindly ask you to resend your inquiries to service@laveliya.com. Our team is committed to addressing your concerns swiftly and providing you with a satisfactory solution.
Your understanding and patience are greatly appreciated, and we look forward to resolving your issue as soon as possible. Thank you for reaching out to us.
Best regards,
Laveliya Customer Service Team
They boast an easy return policy but it is not. I will not order here again because of this.
Dear Customer,
We’re sorry to hear that you found the return process challenging. Please understand that our return process is in place to ensure fairness and quality control for all customers. If you need any assistance, feel free to reach out to our customer service team—we're happy to help!
Best regards,
Laveliya Customer Service Team
Delighted with the quality of my purchase. I've been bitten so many times when online shopping before
Dear Customer,
Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us.
We look forward to serving you again in the future!
Best regards,
Laveliya Customer Service Team
This dress made me feel confident and beautiful from the moment I put it on. It was the perfect choice for my special occasion.
Dear Customer,
Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us.
We look forward to serving you again in the future!
Best regards,
Laveliya Customer Service Team
I was a lil scared that it wouldn't have came in time for my prom but when I actually got it, it looked way better in person then in the picture
I ordered my dress a size larger, but I found that the hip area still felt quite snug. I encountered some challenges while trying to initiate the return process, which was a bit frustrating. I suggest exercising caution when placing an order; it might be wise to consider ordering two sizes larger, as their sizing can be a bit inconsistent. Additionally, I recommend getting measured beforehand and comparing your measurements to their sizing chart for a better fit.
Dear Customer,
Thank you for your feedback. We sincerely apologize for any inconvenience you have experienced.
As part of our return process, we require photos to assess the issue before proceeding with the return. This helps us ensure a fair and efficient resolution. We appreciate your understanding of this policy.
Your satisfaction is our top priority. Our customer service team has already reached out to you with the latest solution. Please check your email at your convenience, and if you have any further questions or need additional assistance, feel free to reply directly.
We truly appreciate your patience and understanding as we work to resolve this matter. Your feedback is valuable to us, and we are committed to improving your experience.
Best regards,
Laveliya Customer Service Team
Would not refund item. I had to email several times. Each time, customer service came back with different terrible options. You have to fight hard over weeks to even get a small percentage of a return of the item.
I ordered a mother of the bride dress (A-line Scoop 3/4 sleeves) and I love it! It fits me like a glove.perfect through the bodice, perfect length...no alterations needed.yay! The dress came in the window of time specified. Happy about that, too. The dress was quite a reasonable price and the quality was more than expected I expected. I would buy from this company again.
Dear Customer,
Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us.
We look forward to serving you again in the future!
Best regards,
Laveliya Customer Service Team
Before dress was shipped, hard to cancel order and took 15% from total. My other order was received and the color was not represented well on website and was cheap fabric. They would only accept return if I pay for shipping back to china ($60) and They refunded only partial amount of my price of the dress
Dear Customer,
Thank you for your feedback, and we apologize for any confusion or disappointment you experienced with your order.
Please understand that our dresses are made-to-order. Once tailoring has begun, the materials are specially allocated and cannot be reused, which is why part of the order amount is non-refundable after cancellation.
Regarding your recent purchase, the color you ordered was Blushing Pink, not the Dusty Rose shown on our website. We strive to represent fabric colors as accurately as possible, but there may be slight variations due to screen settings or lighting.
If there is anything else we can assist you with, please feel free to reach out. Your satisfaction is important to us, and we're here to help.
Best regards,
Laveliya Customer Service Team
Overview
Laveliya has a rating of 2.9 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Laveliya most frequently mention and customer service. Laveliya ranks 56th among Wedding Dresses sites.
Instant Feedback
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience you’ve experienced with the dress.
As part of our return process, we kindly ask you to provide photos showing the issue. These will help us assess the problem and proceed with the return efficiently. Your assistance in this matter is greatly appreciated.
Thank you for your understanding and cooperation. If you have any further questions or need additional assistance, please don’t hesitate to contact us.
Best regards,
Laveliya Customer Service Team