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The company enjoys a generally positive reputation, with customers frequently praising the quality of products, quick shipping, and an easy-to-navigate website. Many express satisfaction with their purchases and highlight the reliability of the service when items are in stock. However, concerns have been raised regarding customer service responsiveness, particularly in cases of incorrect orders or delays in delivery. Some customers reported frustrations with the resolution process and issues related to product fitment. Overall, while product quality and shipping efficiency are strong points, enhancing customer support could further improve the overall experience.
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Overall good experience just was sent a bad batch this time
Ups shipping was dismal at best. Your company shipped the 2 parts of same item separately. They were delivered over a week apart. And took over 2 weeks for all parts to arrive. Ups brokerage fees are outrageous. Perhaps usps would be a better option. Product is nice but shipping would discourage me from ordering again. International handling/brokerage cost me $70+. I have no problem paying customs and tax but the rest was too much.
Very easy to find the part I needed to buy! Super easy to navigate the website, and the product came the following week already.
Great service and product
Great price and service.
The part and people I dealt with was super
Great product. Great service
Great to do business with
Fast and easy. Lots of products
I would appreciate faster processing/shipping from warehouse
Found what I was looking for easily. Price was great. Delivered when expected.
I got the product I ordered however it took plenty long to ship.
No problem's order with them any time
Always pleased with Raney's and the products they sell.
Quickest, straight to the point, and the cheapest around.
Works great
The website is really easy to navigate through and find what you are looking for, then the price is reasonable.
Product was as described. I was happy with my purchase.
Very quick & simple
Easy order placement and extremely competitive prices on all items
Answer: I had absolutely no problems getting through to Raney's customer service! First couple of rings they answered and were very knowledgeable! Make sure you call them during business hours and make sure you no what time zone there in! Every business gets busy from time to time so you might have to wait your turn in line! But for me I never had to wait!