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The company enjoys a generally positive reputation, with customers frequently praising the quality of products, quick shipping, and an easy-to-navigate website. Many express satisfaction with their purchases and highlight the reliability of the service when items are in stock. However, concerns have been raised regarding customer service responsiveness, particularly in cases of incorrect orders or delays in delivery. Some customers reported frustrations with the resolution process and issues related to product fitment. Overall, while product quality and shipping efficiency are strong points, enhancing customer support could further improve the overall experience.
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I have a 1 ton duely weld truck. Was looking for flaps 24x 28. May have to cut them?
You have an impressive Customer Service department. I expressed a concern when I placed my order about the arrival time and I received a call assuring me my order would arrive in time. It arrived as she stated. I'm very pleased with my order and your customer service. Thank you.
After an initial issue, there was prompt response and a genuine desire to fix whatever was wrong and move forward in a positive way. Additionally my freight was waived on my follow up order
Great products
Thank you very much for the timely responses as well as helping us get our parts expedited
So far so good,, hopping to ship quick
Just easy to order what u want to.
Everything was exactly as I ordered it
All ok thanks.
Great expirience
Checkout is a pain otherwise my experience is good
Happy. Will order more
Lots of items and decent prices
Good buy for money
Should have been free shipping
Shopping app/program skightly difficult. Getting the product shipped and to my door took a long time.
Found item i needed, fast delivery. But you need to cut back on the email ad's. TOOO many
Very easy enjoy doing business with randystruckparts thks for your great parts and service. Joe
I called with some questions about the parts I bought, the person I spoke to couldn't answer the question. I had to research the issue with the manufacturer myself.
Answer: I had absolutely no problems getting through to Raney's customer service! First couple of rings they answered and were very knowledgeable! Make sure you call them during business hours and make sure you no what time zone there in! Every business gets busy from time to time so you might have to wait your turn in line! But for me I never had to wait!