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The company enjoys a generally positive reputation, with customers frequently praising the quality of products, quick shipping, and an easy-to-navigate website. Many express satisfaction with their purchases and highlight the reliability of the service when items are in stock. However, concerns have been raised regarding customer service responsiveness, particularly in cases of incorrect orders or delays in delivery. Some customers reported frustrations with the resolution process and issues related to product fitment. Overall, while product quality and shipping efficiency are strong points, enhancing customer support could further improve the overall experience.
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Confirmed it would fit but they didn't follow through with order had to call 2 weeks later they said the didn't have confirmation it would fit they made sure it was ok to while I was on the phone the second time
Good experience. Locating parts on website for our motorhome was much easier than I expected. Correct parts arrived quickly. Will be placing another order soon for chassis parts. Recommend highly.
Website is easy to use when searching for parts by model, make and year. Very helpful when searching for parts on older model trucks. Raney's will also give you a call if there is any question about what you ordered.
Great product selection,prompt shipping.
I ordered part and put my American address to deliver
To they sent to my Canadian address instead not only
Taking twice as long but cost me an extra $103.00
In fees and duties needed the part or I would have
Had it returned to sender but was worried I would
Not get my money back completely unsatisfied
I feel they should refund my fees in good faith
Maureen *******256
Very Satisfied.
Great to work with
It was good it took a while to get everything
I would think about using a different delivery service, one that doesnt just leave customers product at a unoccupied building then claims that the customer actually signed for the product. This has no bearing on Raneys products or service but more to do with the delivery service.
The experience was good not to happy with the delivery people. I called in a broken box. Huge hole in the package.
Satisfied with our first purchase with you
Great inventory of products & very reasonable prices!
Quality looks good
Definitely will be order again
We get what we want quickly. We will continue to use Raney in the future as needed. Thx
Very user friendly checkout.
Website is easy to use. Items are always as described. Shipping is always punctual!
Will buy again
Got what I needed
Great
Answer: I had absolutely no problems getting through to Raney's customer service! First couple of rings they answered and were very knowledgeable! Make sure you call them during business hours and make sure you no what time zone there in! Every business gets busy from time to time so you might have to wait your turn in line! But for me I never had to wait!