RakutenReviews 2,126

Let's make it short, I was placing a order with Macy's for a very expensive item, because the store was out of it, it was very early in the morning, their customer service lady was from the Phillpinies nothing wrong with that but please try to talk in my language and understand our language, she could not get the promotion and my credit card to work all with Ebates I kept teller her I would loose a lot of Ebate dollars if it's not places through them on the web sight that I need to be sighed on and then through Macy's she said that she had to place it she did know how to make their promtion code and my credit card all work together, she was not friendly, my advise, do not call Macy's early in the morning, and please I'm sorry I do not mean anything about customer service from another country but please be nice and please know your job all I can say is that Ebates customer service can teach some customer service skills to some of these other companies, from the time I notified them to my last email I had nothing but positive emails ensuring me they got my emails letting me know things were being worked out, follow up emails letting me know every step, I just want to say thank you for a great customer support team you guys are truly a great team, thank you for fixing a problem that resulted more Ebates money in my account, take care and may God Bless you all

Barney's New York cancelled my order during Ebate's 15% off promo. They cancelled it for no reason and this caused my Ebate to cancel as well... and I lost out on a sizable chunk for my rebate. I contacted Ebates regarding this matter and gave them all of the supporting documentation that they asked. They were able to verify my purchase and funded the money back on my account fast. They were so nice and understanding. World Class service I tell ya!

Regarding my special case of not able to book on-line with Travelocity.com through Ebates cause Travelocity website was down, every Ebates customer service agent did not take further step to resolve this issue but kept on repeating the company policy that I have heard more than 5 times. Although they were being patient and nice, but lack of enthusiasm and consideration. When hope was nearly gone, I found a review site of Ebates on SiteJabber.com. Few hours after I posted my question and concern, Max C. And Dylan Campopiano efficiently resolved it by taking further action and actually put themselves in my shoes. Greatly appreciated! I have to say: my concern probably is still not be able to solved today if I did not find them through SiteJabber. Thanks, Max C. And Dylan!

Placed 4 items totally.
1. they cancelled one of the item without any reason ( found out they raised $10 for the price on that item later). The worst thing is they still charged on my credit card.
2. One of the items, Raukten and seller both charged me for the same shipment. Try to contact Raukten by email, but they only kept saying they had to charge me once the item was shipped? Tried to explain the seller charged me already, but no one listen and no one care either.
3. one of the items-Fingertip Moistener 3/8 oz, the seller put ( set of 4) on the item. But only receive 1 per set. ( I ordered 2 sets for $10.06) Turned out I had to spent $4.50 to return it because I really don't want them to get the business from the deceiving advertisement on their item. I emailed Raukten to request the seller take the wording ( set of 4) from their item page, but never heard from them since either.
Conclusion:
1. Raukten has no control of their seller at all. Not safe to shop from them. You won't have any protection like Amazon.
2. Raukten did not offer customer support and service.
I spent lot of works on disputing the payment with my credit card company. NO MORE - RAUKTEN.

Love Ebates, they have really stepped up their game after merging w/ Fat Wallet. I didnt get cash back from Ebay so filed a complaint and they instantly verified my info and gave me cash back! So amazing, no hassell or wait. Cashback literally appear less than 5 mins after order has been placed. No delays like Fatwalllet used to have. Very helpful and easy to manure website. Thank you Ebates, you are awesome for offering cash backs for Ebay and other websites that dont usually do cash back!

Cant understand why I haven't received my 1st rebate check yet? Iwas emailed Tuesday stating it would be mailed out Friday 13th today is Tuesday 17th no check. When I contacted them was told it was mailed and they like to give it 21 days before following it up. This is my first time with them and I have a few hundred dollars due to me, I cant believe there attitude. What is the norm in days receiving your check once its mailed?

If you guys want a TRUSTWORTHY and FAST/ACCURATE shopping portal with Costco/Nordstroms level customer service then you MUST USE EBATES. THEY ARE SUCH A BOSS! No joke here. They made a fanboy out of me for sure!

Located in startup arena San Francisco, they are CRAZY at tracking accuracy. My orders track in almost real-time SAME DAY! Complex orders show up very clearly and their website is very very easy to understand. Payout is also very easy!

NO other portal does that. I use a LOT of portals. Many are ghetto jank. You always pray that everything works OK and you always have to fight for your money, but NOT with Ebates. Therefore, customer service is SO key! They respond so quickly and they are so friendly! This is not even an annual membership site! This is all free! IMHO customer service is what makes/breaks a portal.

I mean look at Max over here on this site. Thats awesome! Thats like Yelp having a dedicated representative from the merchant always addressing issues and helping out! So critical!

The other portals just dont cut it. You always have to wait 3-5 days for tracking to show up and you never know whats up. Also, complaints are rarely addressed. I feel like random strangers are just hired to pretend there is customer service on other sites. Thats why so many people dont bother with portals. They think its too much work and its just stupid. I would agree. Just depends on who you use though.

Ebates has been awesome and I am totally impressed. But I just wish they MATCHED other portals! I want to ALWAYS use Ebates. But I cant if another site is offering 5% and Ebates is only offering 1%! Dude! Cmon guys! Step it up! Thats a huge road block!

Also, HatTip over to Patrick@ Ebates Customer Care. Hes awesome. I hope he knows how much I appreciate his help. Maybe Max here can even forward the message and let him know!

THANK YOU EBATES!

After I couldn't find my "cash back" from a pretty large purchase, I contacted customer service and they were very prompt in getting back to me (within a day). The retailer had actually processed my order number incorrectly and it wasn't showing that I had purchased from the retail site directly. Customer service quickly responded and informed me I couldn't get my cash back because of this reason and kindly offered me a "valued customer cash bonus". I emailed customer service again and verified that I made my purchase from one of the Ebates retailer links... they very promptly responded, remedied the situation and I got the full amount of my cash back! I really feel that Ebates values their customers and it was evident through my experience with customer service. Again, they were prompt, courteous, gracious and persistent in really helping me. Thank you!