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Regarding my special case of not able to book on-line with Travelocity.com through Ebates cause Travelocity website was down, every Ebates customer service agent did not take further step to resolve this issue but kept on repeating the company policy that I have heard more than 5 times. Although they were being patient and nice, but lack of enthusiasm and consideration. When hope was nearly gone, I found a review site of Ebates on SiteJabber.com. Few hours after I posted my question and concern, Max C. And Dylan Campopiano efficiently resolved it by taking further action and actually put themselves in my shoes. Greatly appreciated! I have to say: my concern probably is still not be able to solved today if I did not find them through SiteJabber. Thanks, Max C. And Dylan!
Tip for consumers:
Try to post your Ebates advanced question on this site first, rather then email or call their customer service agents, who are only capable dealing some simple, non-complicated concerns.
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