Rakuten

Ebates always don't issue rebates for hotel staying booked through ebates link to hotels.com, especially for high amount transactions, for example, a few hundreds or a few thousands. When I emailed them or called them regarding this, firstly they told me the rebates may get to my account after 6 weeks from hotel stay completion. When I call ebates after 6 weeks without seeing rebates to my account, they told me they didn't receive payment from the hotels I stayed and it is my responsibility to call hotels to see if the hotel paid ebates. Anyway, I didn't get rebate for the hotels I booked through the links on ebates eventually. And this happened a few times. Ebates seems no problem on small amount ebates, but they still sometimes don't you rebates automatically, you have to watch and do online inquiry when you see rebates not received. For small amount rebate, they usually issue you right away when you send inquiry.

They issued me a BIG Fat BAD check in November. Bank said the check was printed without any routing or account numbers. I contacted them, and received a reply stating that they printed many checks like that in error and that they would issue a new one on 12/9/13. I emailed them today inquiring about the status, and they said wait another 30 days. S/thing is wrong. My check should have been a VERY BIG one. I am contacting the merchants today via letters explaining that Ebates is not honoring its promises to the stores consumers.

Like many others who have posted here, I bought a near $700 appliance through ebate. I've posted two "where's my Cash Back" claims, have yet to even get a response, let alone my cash back. Ironically, they sent me a "how was your experience survey" after the first "where's my Cash Back" claim, but they didn't respond to the comments on that either. As an experiment, I used ebate to place a small office supply order. The didn't come through either, but they automatically credited the ebate when I placed the "where's my Cash Back" claim. At best, the site has some horrible functionality problems. At worst, they are cynically trying to avoid paying out on orders they have received commission on.

I will never again be doing business with Rakuten. Their address verification thing is horrible, it took me so many tries for me to finally contact them and verify my address. The support I received was terrible, and it was uneccessarily stressful trying to get through to them. My package, for some reason, was not delivered to my address, and nearly sent back because of "insufficient address information". Luckily, I was able to get to the post office and pick it up, but not without struggle. So, thanks Rakuten for my worst online shopping experience ever. To anyone considering purchasing something through them, save yourself the trouble and stress and don't buy from them.

Brianna in customer service went "above and beyond" the call of duty in a recent problem. It was during the Ebates Birthday celebration where 250+ stores offered 15% bonus cash back. I ordered within the time frame BUT the unpleasant surprise for me came when I opened my shopping trip and found out my store WAS NO LONGER offering the 15%! Brianna's research told me that the stores DO NOT have to participate the entire birthday week and can pull out at any time. She was instrumental in having a $50 valued member bonus credited to my account for the misunderstanding. This was such a great thing to do; my order was over $700 and only getting 5% instead of the 15% cost me a lot of money. The member bonus certainly helped to make up some of the cash I lost. I have dealt with Brianna in the past and she has always been cheerful, willing to help and "go the extra mile". She understands the true meaning of "customer service."

I wish I could give lower than a 1 star for Rakuten.com. This is by far the worst online retailer I've ever come across. 1) It took a bit longer than it should've for the product to be shipped and to make it to my house. This isn't a huge deal but then... 2) The product was NOT what I ordered. 3) The product was from China (despite claiming to be from the US on the order form). 4) There is no phone number on their website so I emailed their helpdesk. No one ever returned my email (after a week). I finally found a phone number on the internet and called them. They finally tell me that I have to send an email to someone's email address (no online form or anything) to talk to the specific vendor. This is just... the worst company I've ever had the lack of pleasure dealing with. AVOID!

I ordered a bathtub diverter faucet that was of high quality 100% metal construction. I paid $54. Instead of the high quality faucet that I ordered these low lifers sent me an inferior brand faucet that I see from looking online goes for $30.It is cheaply made with plastic parts instead of metal. It would cost me $14 shipping and handling to send the damn thing back to the seller plus they charge a 20% restocking fee. Rakuten is a scam company. I wish I had read the reviews of this company before I ordered from them. Don't order from this company or you will get screwed. They will send you a cheaper/used/damaged version of what you wanted. They are very clever thieves and know just how much to screw someone so they cant get in trouble and so it would be more hassle to the customer than it's worth dealing with those swindlers trying to get their money back.

Would never purchase from this site or Nilima home again... contacted co & after receiving email that they did not have item I wanted... they sent a different item. Charged me & would not listen to explanations regarding their actions... I even mailed a hard copy of photos & ex
Planation of item I wanted & what they sent... staff was quite rude & felt that they had satisfied an order they stated they could not fill... BUYER BE WARE!

Rakuten.com is the worst online shopping site I've ever used. Not only was it a pain in the $#*! just to place my order, but upon trying to request to cancel the order at 11:00 YESTERDAY, and making 2 requests to customer service to cancel the order, the order was shipped this morning, anyway. I called customer service this morning, and they said they can't cancel the order because it's already shipped. I'll be disputing the charge as soon as it's posted, and after I refuse the package upon delivery, I'll be sure never to order from them again.

Just use Newegg.com, Amazon, or Micro Center.