Rakuten

"Customer Service", no, I mean real-live, not just a title, "Customer Service" has become just another faded memory in the service industry. But not at EBATES! I got a quick response, not from a template, but from a living, breathing, person, who was genuinely interested in resolving my issue (which turns out was my mistake!) and in keeping me as a customer! Imagine that! Thanks Ebates, for being so awesome! For bringing back Customer Service!

After a long chatting with team members, they blocked my account and waved my sign up and refer a friend bonuses since they found that I created multiple duplicate accounts. However, it so not true!
Other accounts I referred to were my family members! In their policy, it says that family members can get a refer a friend bonus as well.
They simply didn't believe me, restricted my account and didn't return my bonuses by claiming that I duplicated accounts.
They don't trust their customers which his so unprofessional, I am so disappointed by this…

I placed an order with Bake Me A Wish thru Ebates. I was able to get exactly what I wanted for my twin sisters and in checking out inadvertently forgot to use the coupon code which was 20% off $30+order. I had placed $100 order. The very next day I notified Ebates. They were very sympathetic but they explained how they couldn't give me credit but the vendor could. I wrote to Bake Me A Wish and explained what happened. Within 24 hours I received a most lovely reply and assurance that they would gladly provide a credit on my charge card. I was so impressed with their consideration. I have the utmost respect for Bake Me A Wish and hope others use their services.

Item bought was shipped through fedex, fedex lost item twice before finally shipping item. Item shipped was wrong and was not even close to what I purchased. Customer service was unable to assist me or contact third party seller for the replacement for 3 business days. Replacement could not be shipped for almost 2 weeks after complaint was filed. Overall my experience was HORRIBLE with RAKUTEN. Though, don't worry, they gave me a $5 off gift card like i'll ever shop here again.

They responded very quickly and took care of my problem. Extremely satisfied with my experience. Just the simple fact they responded so quickly blew my mind. Thanks Rachel@ Ebates customer care! I will def. Refer to friends.

As a brand new Ebates customer, I had questions about the percentages for each retailer and the breakouts by category per retailer (specifically Target). Hannah was incredibly helpful and speedy with her replies. I got all my questions answered in under 24 hours and am very grateful and happy with the excellent service! Thank you to Hannah and Ebates!

Everything is fine with them until you use the scam referrals they have. They keep sending you emails to refer family and friends and when you do and it happens to be a family member who lives at the same address they deactivate your account and your referrals and calls you frauds. They make money off of people by luring them with $10 or $30 bonus but they are not worth it at the end they dont give that to you but sure keeps the money you earned them. Their customer service is HORRIBLE you will only get frustration beware of them save your money and your time.

I just had fantastic customer service from Ebates. I had signed up to use them a long time ago, and just recently really started utilizing all the great offers. When they sent my check and I hadn't received it, I looked and saw that I hadn't updated my address in the system, so the check was going somewhere I had lived a few years back! I emailed them and they quickly resolved the issue, and agreed to pay me my rebate through PayPal. They were incredibly quick to solve the issue which was fantastic! It would have been easy for them to just lose me as a customer by saying they could not issue a new check, but they made it right and that is very appreciated!