I ordered a bathtub diverter faucet that was of high quality 100% metal construction. I paid $54. Instead of the high quality faucet that I ordered these low lifers sent me an inferior brand faucet that I see from looking online goes for $30.It is cheaply made with plastic parts instead of metal. It would cost me $14 shipping and handling to send the damn thing back to the seller plus they charge a 20% restocking fee. Rakuten is a scam company. I wish I had read the reviews of this company before I ordered from them. Don't order from this company or you will get screwed. They will send you a cheaper/used/damaged version of what you wanted. They are very clever thieves and know just how much to screw someone so they cant get in trouble and so it would be more hassle to the customer than it's worth dealing with those swindlers trying to get their money back.