Rakuten

The Rakuten team is beyond amazing! I had a 10% cash back from hotels.com from a limited offer but ended up only getting 2%. After I reaching out to Rakuten, the team help me to reach out to hotels.com for verification and they even went above and beyond, sent me several updates though out 4 months. Hotels.com was not responsive and honestly, I didn't really expect to get the cash back but I indeed received it after several months. I was truly amazed by the customer service at Rakuten as they really go above and beyond to help me. Thank you!

I can not believe how good the service is with ebates. I signed up as a free member and they treated me like i paid for a thousand dollar membership. The people over at Dubli better watch out because Ebates is going to put them out of business fast.
Why would anyone pay for a membership to save money when there is a place that's giving it away. I made money with my first purchase after signing up.
http://www.ebates.com/rf.do?referrerid=*******

I had bought a product through Ebates and had some issues with the refund process. It was actually my fault because I hadn't read the fine print, but there were some problems with the way it was advertised on the site. However, as soon as I brought this to Ebates attention, they made it right. They were able to give me the correct information for next time, but also gave my the refund even if they didn't have to. I will definitely be working with Ebates again-they have made my shopping so much easier and their customer service is exemplary. Every other company should be taking note of this! Would recommend to all shoppers!

I've been using ebates for about 6 years. I've gotten cash back checks every time they send then. BUT I have literally dozens of shopping trips made via ebates where I purchased stuff but never got cash back. I used to contact them and full out the inquiriy form asking why and I would end up getting the money i was due. But who has the time to keep doing that when you shop online regularly? So now I just take the cash they give me and let the ones they don't go. They need to fix something- that's for sure. I will still use them and be grateful when I actually get the cash back promised.

At least, once a year Rakuten takes it upon itself to monitor our account and cancel its use if they don't understand a charge. This has happened 6 times. There have never been any illegal charges on the card, jus the whim of the monitor. As a result, we have lost sale items because they were sold out before we could reinstate the card. Usually it is for a large purchase item ($2,000. Shed, $1500 matress) which I guess they don't want to pay. We have repeatedly asked that they never cancel our card, we will just pay any charge that is not legit. They always promise they will put it in our file, but it still happened.

I have contacted Ebates 3 times by email since signing up, twice with questions and once with a problem with a link. Each time the response was within minutes. My questions were answered immediately and I was extremely pleased. The problem with the link was resolved in less than 24 hours and I also received follow up emails from the same person who responded to my original message. I am so happy with the cash back program from Ebates, the excellent customer service is icing on the cake!

I bought a Samsung watch as a gift from Rakuten.com. It was billed as "new" but it had obviously been repackaged and there were spots on the box where tape had been pulled off tearing away the packaging surface. It arrived at the last minute and I didn't have time to return it and get another gift so I gave it anyway. I just hope the recipient didn't notice that it had been repackaged. I was real embarrassed. Isn't there a law that you cannot sell a returned or refurbished item as new?