Rakuten

I had purchased airfare and could not see the transaction on my account. I sent an email and got a very quick response explaining the credit doesn't come until after the travel date and could take a while. I am new to ebates so I appreciated the explanation and was told it would be helpful to read the fine print(which I know I should have done to begin with) Thank you Bridget for your help.

Shop directly through their site and get paid. I've been a member with them for 2 years now and have legit made about $1090. 00.
Every time i shop online, for instance i want to shop on Macy's. Instead of going directly to Macy's, i would log onto rakuten and then click on Macy's. That's it! You'll see the percentages they offer at the time. It can be from 2% and there's times especially around the holidays they'll pay up to 10%. Once you complete the order you'll get a notification how much you earned from the order. They don't pay you right away. You'll get the check after each quarter. Which is fine because it's like finding that $20 under your couch when you least expect it. Each quarter i would get like $50... or so mailed to me. Depending how much i spent and if I did not return any items back.
It gives them 90 days to see if you returned your items. If you do then you don't get paid by them. All in all Rakuten is legit and I always go through them first.

Don't bother using Rakuten, the customer service sucks. I helped my mother order a book and I helped her make an account since she isn't tech savvy. Rakuten detected it and thought that its me making duplicate accounts (why would I make duplicate accounts... There's no sense in doing that right) and they closed both mine and my mother's account. With that, a pleasant experience turned into disappointment. Their customer service doesn't listen to reason at all...

I have used ebates for years along with Honey. Ebates has faithfully paid back all monies that I have earned every three months with no problem and will let you opt for a gift card instead that is worth more than the earned cash amount. Gift cards are sponsored by companies such as Overstock and Old Navy so this is a win-win deal. For example, say I earned 35 dollars in cash back but chose to get a gift card that you can redeem a few weeks earlier than waiting for your check to be deposited in paypal. Overstock may offer me a 37 dollar gift card and old navy 37.50. How can you lose?

I had used ebates for a few years and did get back a bit more than $200 over the years. However, now, they have been holding the same $4.20 or so for over a year because, one, they changed their rules and you must buy enough eligible stuff to bring your total up to a certain amount before they will issue you that check! And two, so many merchants I used to buy from through Ebates left the program so it's not worth my time anymore. It takes forever to try and find a business I DO shop that is also on the Ebates list!

I have spread the word to all my friends on Facebook and now am posting my review in various places.

Like I said in my title... eBates used to be great, but not anymore. Waste of time unless you shop constantly! But who can afford to do that nowadays!

Stephanie at Ebates handled an issue on my account with excellent customer service! She stayed in close email communication with me and took the route that quickly resolved the issue for me, rather than causing me to have to wait days or weeks with extra follow-up on my part. That's how a company takes good care of (... and retains) it's customers! Nice job -- thanks Stephanie and Ebates.

I initially contacted EBates customer service through email regarding orders I had placed which I thought qualified for cash back. EBates promptly responded and said they would look into the matter. They did and were able to update my account. I was very impressed with the timely response they gave me and for explaining in detail how certain items at a certain store were or were not eligible for cash back rewards. I feel very comfortable contacting them in the future if needed.

Where should I even start? Customer service is terrible except one women. They hung up on me about 2 times. I ordered an item and on the website it said 7 items left, so I payed for it. About 3 weeks later (Yesterday) wondering where my item is and why it has not been here yet, I call Rakuten and they tell me that my item was out of stock. Plus, they kept my money instead of sending it back! Not only are they liars, but also money hungry!

Ordered a new cell phone for my wife's birthday gift. 4 day past without receive shipping notice. Check the status, it indicated as "cancelled". But they don't even bother to notify me it was cancelled.

Asked customer service, the response - "Your order was cancelled by our system automatically for issues relating to the information on your order. This can be for a variety of reasons, from the improper inputting of a verifiable address to not having your billing information match up to the information recorded with your financial institution."

I do have a screen print of my order input. Nothing wrong include credit card number. The true reason? $10 increase of the phone happened that day after I put the order.

What I ask is to send your customer a cancel notice. If you are too ashamed to send the notice, your conscious tell you something wrong of your business handling.

I've used eBates for many years prior to them merging with Rakuten, and I've enjoyed good results under either name. A number of the online businesses I buy from work with Rakuten, and it's a nice bonus to get a few percentage points refunded. Sometimes it's more than just a few percentage points, which is even nicer. They pay promptly every quarter as long as your total is above $5 and if it's not (rarely happens to me), they accumulate the amount due for the next quarter.

Rakuten (formerly Ebates) is an amazing cash back site! I have been using their services and cash back feature for the past 3+ years. They're highly reliable and timely in sending out the quarterly cash back checks. Even better, their customer service is top notch! Anytime I've faced an issue with a purchase or cash back, they have always resolved it for me promptly and to my satisfaction. I very much appreciate their responsiveness!