Don't bother using Rakuten, the customer service sucks. I helped my mother order a book and I helped her make an account since she isn't tech savvy. Rakuten detected it and thought that its me making duplicate accounts (why would I make duplicate accounts... There's no sense in doing that right) and they closed both mine and my mother's account. With that, a pleasant experience turned into disappointment. Their customer service doesn't listen to reason at all...