Rakuten UKReviews 34

Ordered from these many times before and not had any problems at all

Purchasing was originally ok. I then had the points to spend but none of my orders would go through all came up with same error message. After four months of emails they have been unable to resolve say it is not their end but my credit card company can see the orders cancelled from rakuten end. Have also spoken to them on phone hopeless!

Good site, it's been redesigned recently by the looks of it. It was hard to find the film I was looking for as there's loads of toys and groceries on the homepage now. Still its good old play.com as my dvd arrived quickly and it was a cheapest on the internet. I still prefer these guys to Amazon though I'm not sure about buying penny sweets from them...

Love play.com, just make sure you leave plenty of time for stuff to arrive around Christmas, posties get a bit "light fingered" lol

This is a cool site. I`ve bought a bunch of movies from this site for several years.
The only negative I can think of is that it sometimes takes really long time recieving your items, but the good thing is that they don`t charge you for money before it`s been sent.

Still waiting for refund over 2 months, they should be quicker being big boys, a very shoddy company that we all buy from

A good company prices are very competitive the only problem they sometimes have and i see other reviewers have picked up on this is if an item is out of stock it sometimes takes a very long time but to be fair on the other hand you are notified and no money is taken until they have the item so it is really your choice to wait but sometimes i frustrating, overall a decent company who i have used many times.

Have ordered many things from this site. I must say honestly that I have never had any problems at all. Everything I ordered was as it said on the tin and delivered within 3 working days. Prices were competitive too. This site is usually my first port of call.

Sent me the wrong item initially- something that was no where near what I had originally ordered! Very hard to get someone to understand what had happened on the phone. I eventually just asked for my money back. The experience is a shame!

Placed order waited 6 weeks and items never arrived and refund never recieved, customer service is terrible and do not recommend this site, they seem to have a bunch of school kids running this site

Great Site...

What else can I say, if I can't find it on Amazon, then I'll find it on Play.com. Their both pretty much the same to me. I've found problems with it like slow delivery (games coming a few days later when I pre ordered them,) but they are safe, reliable and mostly get the job done.

This is a fantastic website. They are quick, efficient and very helpful. Only once have I recieved an item that was damaged in the post and when I rang them I could not find the receipt and yet they sent me a replacement and told me to throw away the other one! I cannot praise them enough!

Never received goods, customer service non existent, and would not recommend this site, a bunch of amaters running this company, and alot of there stuff they don't hold in stock like most company's. Disgraceful this company in every way, you wait 3 months for items or never receive and take your money and don't refund

I have never had an issue with play.com and have used them over 10 times- particulary around xmas! Always fast delivery - never had an issue with stock- never had to make a return. Quick and easy (too easy) to buy kit once registered.
Would recommend!

Bad customer service, waitng over 3 weeks to recieve the goods if they turn up and then waiting another 3 weeks or longer for a refund, never never shopping with them again beware shoppers