This play.com and the entertainer, i ordered a present for my nephew back on the 5/12/10 to make sure it would be here for xmas and they sent me an email saying they have sent your parcel. And when you ring up to find out were it is they say we havnt sent it even tho they say in an email its been posted. They have taken the money out of your account already then when i rang again they said your order has been sent and you ordered it on the 8/12/10 when i think i know when i ordered it. When i email them they don't even reply to any off them and they say we'll pass you on to our head office and they dnt even ring you back. Im so f**ked off by this they are so unhelpful its unreal this website is the worsed i have ever used