Rakuten UKReviews 34

I haven't had too many bad experiences with them since I always received my product - however I am UK based so presumably it is less likely to get lost than an overseas customer.

However, I received a hooded top that was smelling terribly of fish. Even though I used copious amounts of Febreeze to get rid of the smell, it didn't quite get rid of the smell. I didn't really want to wash it straightaway.

I wrote a review mentioning this and it was never published. When I wrote back to ask why they refuse to post my review, I never received a reply - I thought that was bad form. I didn't use any offensive words at all. They probably didn't want the bad publicity.

Another thing that isn't great are the descriptions they provide for their products, and even the images are inaccurate at times.

First waited weeks for a DVD they said had in stock. On receipt of delivery Play sent the wrong DVD, which they billed me for. I sent the DVD back but they only refunded me my postage. Later I cancelled the order for correct DVD as it was taking too long.
Still waiting for Play to refund me the price of wrong DVD.

No email address to correct this. Always get a foreign Lady on the phone I find hard to understand. She says she will amend but never does. Also the calls cost quite a lot.

Very unhelpful phone service id advise anyone not to buy from playtrade especially one guy sold over 20 copies of assassins creed a few days before christmas one to me i followed play.com procedures and sent him a complaint email which he had 3 days to respond before i was refunded this was 5 days ago when i rang play.com they told me they had to send him another email and i had to wait another 3 days which would have took me to wednesday i rang today (tuesday) after thinking this was rather unfair they told me to ring them back on thursday hey what happened to weds i asked to speak to someone in authority and was told there was no chance of that and i must follow the procedures? I thought i was it was them who made me wait a second set of 3 days and now another extra day and now am told they offer no guarantee if you buy off a playtrade seller well thats nice they willingly let thieves operate on their website with no guarantees? Cheers play.com don't trust them, also i have preordered games from them which have arrived later than the release date special offers added to games which have been ordered and not arrived with the offer they offer me to return item! When i paid for it 2 months before cos i wanted it on release date i preordered modern warfare 2 hardened edition for £80 and recieved standard edition £45 none week late and they somehow managed to get online business of the year award i have been ordering off them fo 6 months and have had nothing but trouble a terrible service backed up by a pretty website rubbish

I've had an absolutely awful time trying to purchase a Christmas present from Play.com. Firstly I pre-ordered the item on 7th Nov which was due for release on 11th Nov but they kept pushing the date back (its currently 18th Dec!). But I gave them the benifit of the doubt thinking that it could be the manufacturer so on 4th Dec I cancelled it and ordered a similar item that was in stock. As I'm writing this I still haven't received the item and the status online is 'Order Placed'. I contacted them and they told me it was out of stock, but it is still listed on their website as in stock. I was told they would submit and application to get me the item as soon as it comes into stock and I should get an e-mail within the next couple of days, that was 5 days ago and still nothing. Feels like I am banging my head against a brick wall. Looks like I am going to have to cancel it and find another present for my sister. I would never shop with Play.com again!