If there is a negative. *******001 that is my rating with this app. They stole my money, I bought 350 dollars with them and when I'm about to use it, there is nothing on the card. It says the card has been redeem already. And when I call the customer service, it takes 30 minutes and nobody answers the phone, so I send them an email and it takes 3 business days before someone had reply to my email. And it says there they investigate on what happen, I should get a reply to them in 14 business days but until this moment nobody has reply back to me. So people of internet don't ever try to buy gift card on this website they will just steal your mo ey
Purchased a voucher on-line today, great price, got 15% off a gift certificate for a famous restaurant.
Had a small issue so had to contact customer service... Excellent experience, vary helpful and professional... this is a good company to do business with...
I contacted customer support regarding an issue. My concerns were addressed and the representative was very sincere and enthusiastic about resolving my issue and gave me a number of options. It's comfortable to be assured that customer satisfaction is a top priority.
Just yesterday I wrote a negative review about Raise.com; but today, only one day later I am happy to stand thankfully corrected by the email I received from Raise TODAY. Not only did they listen but took care of the issue in 1 day, WOW how much more could you ask for. This type of customer service is beyond great, it shows what a true upstanding business they really are. They issued me credit for the certificates that would not work. Then they took the time to verify that one of my certificates is still good.
I wanted to pass this along to everyone; there is businesses out there that do CARE.
Thank you again Raise,
Happy holidays,
Sincerely,
Teresa
I have never had a problem with Raise. I have purchased over 20 giftcards, mostly Starbucks e-cards, but also HomeDepot and Ace. And they have delivered. Once a Starbucks card had already been registered by a previous owner, didn't feel comfortable with that, but Raise refunded promptly. Just make sure you check balances within 45 days. Physical cards are usually received within 4-5 days.
Lizzy was such an amazing phone rep. She's a great asset to your team. After she found out it was my first time using your site, she walked be through the entire process, and even checked to make sure there was nothing delaying the transaction. The transaction went through in no time. I will recommend Raise to my friends!
If I place an order for an email giftcard, it is delivered immediately. I am confident in my purchases due to their one year guarantee. When I encountered a problem with one of the giftcards I purchased, due to the guarantee they refunded the money right away. The experience with them has always been extremely positive. I'm looking forward to a long relationship with this company.
The Raise support team (especially Jenny & Heather) helped us get signed up and a dinner gift card in time to celebrate our daughter's birthday on a late Saturday afternoon in record time. Thanks Again!
I have been a loyal customer of this site for over a year now & I absolutely love it! On the very rare occasion I have an issue & need to call in to their customer service I get my problems addressed & taken care of by April immediately. I have dealt with her on more than one occasion & she is the best at producing satisfying results!
Each time a problem with a gift card occurs Raise customer service addresses the issue promptly and with a spirit of compassion. April in particular has worked to rectify a few issues that were completed in a very professional and expeditious manner. You Go Girl!
I purchased a gift card that didn't work. After over a month's time and contacting them, many, many times, I was finally able to get my money back. Pretty worthless 100% Money Back Guarantee if you ask me.
Received a bulk order of cards from my job and I have found raise to be fast professional and reliable. I have used Card Pool. They took forever, GiftCardRescue is crap, and GiftCard Zen seems to be just as bad. If you want to sell your cards I highly recommend Raise.com!
I've been using Raise a lot and saving $$$. Mostly buying cards for restaurants. On the few occasions where there's been an issue with a card, I have been very impressed with the responsiveness and "customer first" service level. 100-day guarantee is great. I recommend.
I just cant get enough of this website. I wish they have all the gift cards they are so I can make money out of my wanted cards or get them for a good discount when I want to use them. They only thing that bothers me is that there is a high amount of fraud out there, but the company has a good policy on backing up its clients when that happens, so I don't have to hassle for a prompt refund. Otherwise this is the best idea for frugal consumers of all kind.
I talked to Trent, told him the dilemma with the card I purchased with Raise.com, and within 5 min, problem solved and my credit card was reimbursed. Impressive! No questions asked! Love it! Wish Groupon worked this way!
Raise's customer service far exceeds that of other gift card sellers. They've earned our absolute trust in standing behind the cards they sell. We've stopped using other services due to getting "burned" by bogus gift card that the company was not willing to stand behind.
AWFUL. Bought a Gift Card 4 months ago, a $25 gift card at that. The card does not work! I have emailed/ called/ chatted with Raise customer service so so many times... scanned documentation to them etc. I have wasted so much time and they are still refusing me a refund!
A very fine gentleman helped me and was very patient with my slowness in doing the required computer functions. He was very encouraging to me in that I feel less like a dunce when it comes to computers since talking with him. Great experience--very helpful Raise Representative. THANKS!
I was buying cards from for a while. But recently back to back purchases were with 0 or couple $ balance cards instead of purchased amount. It takes the weeks! To review the problem and then issue a refund! Those were gifts, so now I have to wait for 2 weeks to get the money back to get the something else! I don't think I will be using their services any more.
3 out of 4 gift cards shipped had issues with their balance. I was able to talk to a person with only a 1-2 min hold, they were able to quickly verify that indeed there was a problem with the 3 GC's, apologized for the inconvenience and issued a refund. Not that I want this to happen to anyone but knowing that resolution is quick helps me to go back with confidence.
Answer: I had a problem with the lowes gift cards i purchased from Raise as they did not work at lowes. It took upwards of 10 calls and over 3 months before I received my over $700 back. I will never buy anything on Raise again
Answer: People should unite and file a class action lawsuit against these guys, any attorneys reading this?
Answer: You check the balance on the business' website. For instance, if you have a McDonald's gift card, go to McDonald's website to check the card balance.
Answer: The usual issue is that someone will buy a gift card with a stolen credit card and then sell it to Raise (or others) for cash. Usually within 100 days the gift card issuer will find out when they have been charged back for the stolen card purchase, at which point they invalidate the card and zero the balance. Raise.com will refund you the unused balance on the card prior to it being zeroed out, but only within 60 days of your order. Their short protection policy limits their exposure if a high value card is invalidated and you come looking for a refund three months after you bought it. Every gift card reseller has a different policy for refunds. Some are as short as a few weeks, others last 100 days or more. Raise.com's 60 day policy is shorter than many of their competitors, which is why I don't use them much anymore. The lessons I have learned is only order cards you will use entirely within the next month, never gift them to others, and keep a spreadsheet if you order a lot of cards so you can keep track of balances. In all, I've had about 3% of the 200 cards I've ordered suddenly zeroed out. The majority were for improbably large amounts, which is why I now try and order lower value cards. One site suddenly listed 10 $100 gift cards for Jimmy Johns, a sub shop. One has to wonder who would order gift cards like this in the first place, only to put up for resale. It turned out the original buyer used a stolen credit card to buy them all and turned the proceeds into cash. The cards were all zeroed out. I have learned to be suspicious when a large number of high $ value cards in the same amount suddenly go up for sale. So while it may make sense to buy a $100 gift card for Sears, it usually isn't to buy a $100 gift card for Dunkin Donuts.
Answer: Susan, we're sorry to hear about the trouble you are having. Can you please send an email to member.success@raise.com with the email address associated with your account so that we can look into this for you?
Raise has a rating of 2.8 stars from 987 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Raise most frequently mention gift card, business days and next day. Raise ranks 6th among Gift Cards sites.