Every time the general representative helped me transfer to processing department, the call would ended.
It's a no brainer. I have been saving a ton since discovering raise. Why wouldn't you want to save! Great deals and mobile app!
UPDATED: 10/15: Raise.com discovered an extra account opened by my spouse which was the reason ALL of the accounts were suspended. My problem is they could have just suspended one account, or at least contacted me for clarification before suspending every account with absolutely no notice. After leaving a phone message I was contacted later that day by a friendly rep who cleared up the matter, but it should never have been handled this way in the first place. I'm bumping them up one star because of the CSR.
After placing about our sixth order (for a $200 Kmart gift card) Raise.com suddenly suspended my account as well as my spouse's account (with no warning to either), despite having built up at least a two month order history with multiple orders having no ordering or payment issues, as well as initial phone verifications.
We have been attempting to call to clear this up but only run into very long hold times and eventually you are sent to voicemail with no answer.
Several things disturb me about this:
1) Nobody bothered to call or write to inquire if they had concerns about the account(s) and nobody failed any security questions;
2) Both accounts have placed several orders with no problems whatsoever, and Raise.com decided to suddenly suspend accounts after we both placed several valid orders?
3) You cannot reach them by phone to clear up any issues (perhaps they mass-suspended accounts and now everyone is trying to reach them).
4) You don't find out your account is suspended until you place an order.
I find this extremely unprofessional behavior and it has seriously damaged the relationship and trust we have with this company. I can certainly understand fraud protection measures, but after reading the reviews here, they seem to spending far too much time hassling their paying customers and not enough dealing with the numerous examples of fraudulent sellers peddling gift cards bought with stolen credit card numbers that buyers find have been closed by the merchant.
We do business with at least five competitors of Raise.com, and none of them have proven to be a nuisance like Raise.com.
Ryan was truly interested in helping me. He stayed on the line until my order was placed,
Thanks very much Ryan!
Naevia was AWESOME. Best customer service I've encountered with a company in many years. She was knowledgeable, very polite and quick.
I have been buying from Raise for years. Only a couple of problems and they have taken care of immediately and with great customer service.
I've purchased a couple gift cards from raise and never had a problem that's not resolved. VERY PLEASED. I'll be back!
My experience with Rainse.com has been great and one minor issue that arose was immediately addressed and resolved. I LOVE RAISE.COM!
Lily was outstanding! She quickly and efficiently identified the cause of my issue, corrected it, and communicated the solution back.
Can't make an account and the company doesn't know why so they just show me an error message saying I can't create an account at this time. Trash.
We'd like to apologize for the troubles this has caused you. Can you please send us an email to member.success@raise.com at your earliest convenience? We'd like to get this resolved as quickly as possible.
I sold a 62 dollar lululemon giftcard on june, (now its september) and i never got my money back. Wrote thousands of emails and they never reached back. TOTAL WASTE OF MONEY DO NOT SELL ON RAISE.COM
Angelina was very helpful and efficient! Excellent job helping me with a Raise error! She was very kind and sweet on the phone! Bravo!
I do not recommend this site. They sell your card and do not pay you. Customer service simply does not answer back. Total scam.
Over the last two days Andy was very patient and attentive and I was helped to complete my purchase.
We experienced problem with the gift cards we purchased. But no problem, Raise will take care of it. Thanks.
It was easy to do, and when I had questions, the online chat option was great and very helpful! Will def do again!
I love Raise and use it all the time. If I ever need assistance the staff at Raise is quick to help. A+
Hi guys! This isnt some kind of fake review... first off... I was most skeptical and worried about making a transaction through this site because of all such terrible reviews.
I on the other hand decided to give it a shot... yknow yolo... it was kind of weird but everything went well and they asked for some info and I gave it.
Later as everything processed it took about 4 days for them to give me an email notification. I asked for more info on when they would arrive and if my check was going to come in or not. Well I sent an email and directly was answered by a machine (slightly disappointing) then about 10 minutes later a reply... A REPLY FROM AN ACTUALY HUMAN BEING. I was so happy and they said they had already sent the check that exact day and it was to arrive in 2-3 days.
There you have it... remember that all the bad reviews are aaid because of a problem that had occurred with a customer. Thats not everyone... People normally satisfied would not post a review because there wpuld be no need for them. On the other hand someone very angry at cs would post the worst review an their rant.
That being said YES you CAN TRUST RAISE.COM theyre a fast reliable company and I give them 5 Golden Stars.
Cons? The processing took about 4 days to let me know when they finally sent it, but shipping took only 3 days so 3+4 = a total of 7 days to process everything.
Although there was a considerable wait time to speak to an agent, she spent the time needed to fully understand my situation and resolve the issue.
Very good service, and friendly. It took a while for him to walk me through it, but was very kind, and patient.
Overview
Raise has a rating of 2.8 stars from 987 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Raise most frequently mention gift card, business days and next day. Raise ranks 6th among Gift Cards sites.
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- Chicago, IL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Phillip,
We received your voicemail, and we’re glad to report that Raise Member
Services has since resolved the issue with your accounts. We’d like to
Apologize for any misunderstanding in our terms. All members are
Allowed one account, and any additional accounts created will have to
Be closed for use. We hope you continue to save at your favorite
Stores with Raise, and we’d be happy to answer any additional
Questions you may have about our marketplace.
Kind regards,
The Raise Team