I really appreciate how easy they were able to resolve the issues I had with the gift card I purchased. I will definitely buy again!
Penelope was very helpful in identifying the faulty cards in my order and submitting the order for a review so a refund could be issued.
I bought 2 gift cards from Raise, one was good and one was not, filled the problems section out and was refunded in two days.
Been waiting over 24hrs, not happy!
Be careful when trying to get a quick iTunes code, I'm be waiting forever like me!
Bobby listened to my problem and took decisive measures to fix the problem. He is a great asset to your company
I just made my first purchase of a Starbucks card and it worked great! Transaction completed and card received just a few minutes later.
Lovely (yes, her name) helped answer a question I had. She was courteous and efficient- in a word she was... lovely to work with
Merrick was very patient and pleasant. He walked me through the process. Very helpful. Thank you, Merrick
SHELDON disconnected the chat. I just need to tell you all that he ENDED the chat with and said i was unprofessional? EVERY time I have chatted in you all throw the blame on me and run. Then make me seem like unprepared consumer. The first 3 times I did not have all the information handy, so I bowed out peacefully and returned when I had it. SERGIO and FIONA were great, although it was a rough way to go about what we did.
This time i was told they CAN NOT find my account or my information - that is ridiculous. So where is my info? Sold to a second party? Or did is just disappear into the cloud and it is gone now? I did everything - I even gave them my ACCOUNT PASSWORD to figure out this dilemma I am having. They will not cooperate and keep throwing the blame on me. So i am taking to the online reviews and social media to see if I have any other people who are in the same boat as me. How does a business tell me they can not find my account [that has been open for over 8 months now] and that it is my problem? I literally gave them ALL numbers it could possibly be under, even though I know the number it is under, I gave them my email, address, last 4 of ALL 2 cards I used on that account, an order number... and still NO LUCK. So what not? It is the consumers problem to figure out the internal system of Raise? Isnt this why brands have an IT team or Product team or Development Dept or whatever it is called by that brand that fixes stuff? But nope, it is all dumped on me.
Thanks Raise for not giving me a raise, but a demotion.
UPDATE: Raise reached out and said they can't help me if they can't pull my account up. I've provided them with at least 6 -8 pieces of information to find my account. No luck at all. What system or technology are they using that is sucks accounts into limbo land and nobody every finds it? They said, "However, based on the information that we have been given, we have not found anything on our end. We cannot apologize enough for this confusion and this experience."
They sell FRAUDULENT cards and then refuse to give you your money back. It's been over 3 months and these bastards have STOLEN my money and refuse to give it back.
Both Eden and Sergio were very helpful in helping me find out why I hadn't received my card in a long time, and then prompt with the refund!
Fawn was very friendly and heard me out concerning the problem. She quickly resolved the issue and credit was given.
You can purchase and confidence - and if you need support they will b right there to help you along the way. Thank you!
I was very pleased with the quick response when I had an issue with a gift card I purchased. I love the variety of the cards on the Raise site!
Wanted to know how to send a gift card to a business associate... customer service... Lovely was her name... was top notch.
Aria was super friendly, professional and helpful! She solved the hiccup and help me navigate through the the problem.
Polite and so helpful. Cedric was wonderful from the beginning of my call the the end. He was knowledgeable and quickly resolved my issue.
Agent was really nice and help me resolve my shipping address problem. He was really quick and friendly.
Raise resolved my problem quick and professional.
I got a problem with my order. I contacted Raise and they did what they need to do.
Overview
Raise has a rating of 2.8 stars from 987 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Raise most frequently mention gift card, business days and next day. Raise ranks 6th among Gift Cards sites.
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- Chicago, IL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kimberlyn, we're sorry for the delay in receiving your order. Most orders are delivered within minutes, but some may take up 24 hours depending on if further verification is needed. Unfortunately, we were unable to verify the information on the account so this order has since been canceled. Please feel free to reach out to our Order Processing team at 888-578-4710 and they can help you with your current account status!