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How would you rate Raise?
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California
2 reviews
10 helpful votes
Follow Keith r.
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Recently signed up with raise and listed three gift cards. All three cards sold quickly and was sent to buyer, but raise hasn't paid me. Great way to make a business for yourself scamming people, raise. I'm not going to let this go, you'll pay for this!
Terrible company.

Date of experience: May 31, 2016
Minnesota
1 review
2 helpful votes
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Visa Debit Card
January 24, 2016

Frustrated that no where on the Raise.com website, does it indicate that a Visa Debit card is not an acceptable form of payment. I called my bank and registered the card and spent a lengthy period of time with both the bank and raise representative trying to use the card only to learn that it is notable acceptable form of payment.

Date of experience: January 21, 2016
Massachusetts
1 review
0 helpful votes
Follow Donna H.
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I have bought a number of cards from you over the last few years and can honestly say that I can recall 5 that didn't work for some reason. The reason I keep buying from you is because getting a refund has never been a problem. If it was a hassle getting a refund I would have stopped buying from you a long time ago. Thank you for making the transaction so seamless.

Date of experience: November 29, 2016
Arizona
1 review
0 helpful votes
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Awesome Support
December 27, 2015

Bryce was great is assisting me with my call. He also gave me a great idea with how to present the code to the person it was going to! I greatly appreciated it! This was my first time purchasing from them and I will be a member for life!

Date of experience: December 24, 2015
New York
1 review
0 helpful votes
Follow Amrita S.
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I spent $85 after discount and coupon to receive $100 gift cards. But when I went to use the cards, they had zero balance. I raised the complain with Raise and asked for the cards loaded with $100 balance. They refunded the $85 that I spent. So now I need to look and wait for another such deal again :(

Date of experience: December 17, 2016
Texas
1 review
0 helpful votes
Follow Donnie K.
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I was very pleased with the way my inquiry was handled. I should get my refund within a few days. The amount on the card I bought was less than what it should be. The difference was a little over $20. This is an important amount of money for me, so getting the refund means a lot to me.

Date of experience: August 20, 2017
Maryland
1 review
1 helpful vote
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I ordered 3 gift cards from Raise. When I tried to use 2 of them, and called the number on the back, I was told the accounts were closed. I called Raise customer support and was promptly issued a full refund. The person I spoke to wa very polite, helpful, and apologetic. I was relieved to find the company stood behind the cards they sell!

Date of experience: April 26, 2016
Florida
1 review
0 helpful votes
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Quick issue resolution
January 1, 2016

Had issue with Dillards online order, store cancelled 6 processed online order with no further assistance was able to contact Raise specialist Lovely whom was understanding and receive refund on Dillard's gift card purchase with no issues. Thank you for the great service!

Date of experience: December 29, 2015
Tennessee
1 review
0 helpful votes
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BEST SERVICE EVER!
March 10, 2016

I started a chat today with the idea that I'd either HATE RAISE.com or they would win my patronage. Well they blew me away! A++++ Michiko was simply AWESOME! And uber fast to respond and fix my issues

Date of experience: March 7, 2016
Virginia
1 review
0 helpful votes
Follow Quynh-Nhien N.
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Excellent customer service. I appreciate very much for the person to help me for my request. He is very proactive and excellent in his support. That is the reason why I am always a loyal customer with Raise.
Thank you very much.

Date of experience: February 21, 2016
Illinois
1 review
0 helpful votes
Follow Delilah B.
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I called in because the site wouldn't let me checkout and spent forever on the phone with some bum who said he didn't see a problem and told me to check with my bank. I called in again and got Fiona and she was able to spot a difference in my billing address instantly! She told me how to take off the old billing address and try ordering again. It worked! Very polite and patient when guiding me through the steps. That other guy was a waste of time. Thanks Fiona!

Date of experience: July 2, 2017
Minnesota
1 review
2 helpful votes
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Rude customer service worker
December 3, 2021

I had been their customer from 2017 and placed about 200 orders with them, but since last year, they STARTED to send me $0 gift cards, so when I tried to contact them, like many of customers here, I couldn't get them on the phone, neither answered my emails, so I had to dispute the transactions with my credit card company. Then, I noticed they suspended my account because I made the disputes! I also had to make a new account because I no longer have access to my old phone number. Now, they again suspended me and when I called them, they blamed me of making disputes, REALLY? You send me $0 gift cards, and then neither answer phone calls nor reply my emails, and blaming me for making disputes and new accounts? Are you serious? It's ridiculous.
Don't waste your money and time. There are many discounted gift card sellers out there who have a much higher discounts on their gift cards, sellers like cardcookie.com cardcash.com ejgiftcards.com all are legit and have a great customer service.

Date of experience: December 3, 2021
Michigan
2 reviews
1 helpful vote
Follow J N.
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Not worth it
June 17, 2022

They take a huge cut of your sale but that is not my issue. My main issue is that I sold a card and cannot cash out. They ask a ton of invasive questions which I've answered 5 times and they still are not satisfied. I cannot cash out my money and my gift card is no longer available to me.

Date of experience: June 17, 2022
Massachusetts
1 review
0 helpful votes
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Great experience!
January 8, 2017

I ordered a gift card but did not receive it. After 30 days I report the problem to Raise Gift Card Support Team. They solved the problem timely and professionally, and I got the refund quickly. This is the best company in the universe!

Date of experience: January 6, 2017
Indiana
2 reviews
7 helpful votes
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Unauthorized
December 9, 2019

When I went to check my account, after purchasing a $100 Macy's gift card, I seen that one and a $500 one! I did not authorize the $500 one! Now I am going through a dispute with my bank and the headache of having to get a new card and new account number. Ugh!

Date of experience: December 9, 2019
Illinois
1 review
0 helpful votes
Follow Ramona B.
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I was unsure if I wanted to purchase a card, called Raise and spoke with Sheila. She was so helpful and answered all of my questions. She was a pleasure to speak with, I wish all customer service agents were like her! Sheila is the best!

Date of experience: March 4, 2016
Texas
1 review
0 helpful votes
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She took care of my issue quickly and with out questioning me unnecessarily. I have made a number of orders with Raise, and this is the first time I've had an issue or needed to call a rep. The support provided to me by Naevia, will keep me as a customer.

Date of experience: January 3, 2016
California
1 review
8 helpful votes
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Their service is extremely bad, and they cheat customers by some awkward tricks. Especially they hide expiration date under a tiny link shown as "Details". You will be never aware about expiration date unless you open the very tiny link shown as "Details". How can a customer figure out expiration date is under a tiny link called "Details"

Date of experience: January 15, 2015
Florida
1 review
8 helpful votes
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I have done 2 purchases my first one was great experience I bought a $250 Macy's card for $218 great. On my second I purchased a give cards of $150.00 for $141 when I went to the Macy's web page and put the give card number the balance of the card is $3.60. I call Raise.com they have put a dispute and I have to wait 5 days for them to take a decision. So now I have $141 on hold on my account that I can't use an ones the 5 days pass I would probably have to wait another 5 day's for the money to reflect in my account.
I am not happy at all this is a scary bad experience.

Date of experience: November 9, 2015
Virginia
1 review
0 helpful votes
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Excellent service
December 3, 2016

The young lady that solved my issue was not only professional but friendly and very informative. The patience she provided was very appreciated and I felt she was not condescending. I would highly recommend doing business with Raise again.

Date of experience: December 1, 2016

Overview

Raise has a rating of 2.8 stars from 987 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Raise most frequently mention gift card, business days and next day. Raise ranks 6th among Gift Cards sites.

service
146
value
133
shipping
108
returns
107
quality
130