Raise

Really great, personal customer service, with a person (Ella). I locked myself out of my mobile Raise app (which I love). And sent the email from the app to set a new pin. I quickly received an email asking to call the 800 number to reset. I thought "oh no, this will take forever!" I was pleasantly surprised when I called, the auto system said I was 3rd in line, did I want to wait or program a call back when it was my turn, I waited, only a few minutes, Ella came on the line, super helpful and friendly, had me set up and back in the app in no time. Explained with a password they like to verify I was really me. I can appreciate that. Then I was on my way to the grocery store to use my gift card with my mobile app. Thanks Ella!

Had a terrible experience with Raise.com. I bought a used Kohls gift card from them two weeks ago. However, when I tried to use it immediately after the purchase, the gift card was invalid and could not be used at Kohls. I contacted them immediately. At first, they denied that the gift card was invalid. Then after many emails with screenshots, they finally agreed it was invalid and agreed to refund me. However, after 2 weeks, I still have not received a penny of my refund from them. I contacted them many times but no response. Finally, after 10 emails, someone replied and said the transaction was reversed and there should be no charge. I then sent the person my credit card charge history. They just denied it was their transaction. After I sent them the screenshot of the email confirmations, they stopped responding. So, now, after 30+ emails, I still have not got my money back from them. NEVER buy any gift card from them. If anything goes wrong, you WON'T get your money back. Their so-called one year guarantee is a total joke.

Excellent! I spoke with Clark this evening, He guided me through the
The web so that I could access my account information. A Gentleman,
He made sure crossed every t was crossed and every I dotted before
Being done with the call. Problem solved, producing a result. Yes!
I got it!
Raise is very fortunate to have the voice of a young man like Clark representing their Customer Service.
Be well and continue to be you!
LDHarris-Blevin

Card was provided at a significant (but realizable) discount & shipped quickly; after successful registration at the provider's site and successful use of a small amount of funds the card was discovered to have a $0 balance - which Raise acknowledged (and remedied) by refunding the cost of the original transaction.

This is my second encounter with Raise.com's customer service, I purchased a $50 Steak n Shake card while at that restaurant. The purchase went through but the e-card did not show up on my device, I wanted to save the 15% on the meal then but the e-card did not show up in the "wallet" on their app, the receipt stated that most are immediate but can take up to 24 hours. I called Raise.com and spoke to Naevia who quickly looked into this for me and was able to push the transaction through the approval to get my e-card delivered to my "wallet". I have had a very positive experience with Raise.com and will continue to use their service to get the most value from my dollar.

It has the best prices on gift cards and the customer service is great. I had a major a gift card from Zara (and Zara was horrible. They couldn't even trace a thing regarding the gift card. Never Never get a Zara gift card. You will always lose whenever there is an issue. They don't even have transaction details.)

Raise.com stepped in and resolved my problem quickly and put me at ease. No one likes to lose money when you are trying to save. I

I bought three Starbucks eGift Cards from them over two weeks ago. None of them worked (and I tried them the moment I received them). Today, 15 days later, I still have not received the refund they promised me. They had no issue charging me the day I made the purchase, but apparently any kind of timely refund is out of the question. Today I received an email stating that they were still looking into it and to wait until next week. What is there to look into? They sold me bad cards. Refund my money.

I will be disputing this with my credit card company.

I purchased a Yankee Candle gift card from Raise.com in January. I immediately spent about half of the money on the gift card initially when I bought the card, but waited until now (September 2016) to spend the rest of the money on the card. To my surprise, I learned that somehow my gift card balance had been depleted and I was unable to purchase with my additional cash on the card. This initially made me very upset and I was beginning to lose faith in purchasing gift cards at a discount. Thankfully, Raise.com rectified the loss I had immediately, and the customer service representative that I worked with, Wren, was extremely responsive and easy to talk to. Raise.com has totally renewed my confidence in purchasing gift cards at a discount. I will be sure to purchase additional cards from Raise.com in the near future. Thank you so much!

This website is a complete rip-off. I purchased two AMC giftcards worth $20 each from this website. It was selling for $18 each, and they had a $10 discount for a first-time purchase. I thought this was a good deal, so I bought it.

First, I tried to redeem my gift cards online, but it doesn't work on the AMC website.

Then when I went to my local AMC theater to buy a movie ticket. When I gave the concession purchase my gift card, they only gave me $10 per gift card. I was completely ripped off.

When I emailed customer support, they said they'd refund me $16. However, they then said that I used both gift cards on 2 separate dates, when I only went to AMC once, and didn't get my full value back. This is so outrageous. I am upset beyond belief.

I basically spent $26 for $40 gift cards and lost $6. Do not use this website. They aren't trustworthy.