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Quadratec

How would you rate Quadratec?
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Nebraska
1 review
0 helpful votes
Follow Jessi T.
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It was easy to cancel the out of stock item and purchase this item instead.

Date of experience: June 23, 2022
Texas
1 review
0 helpful votes
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2 ez shopping experience and prompt delivery
May 12, 2021
Updated review

2 ez shopping experience and prompt delivery. No delays and product was delivered as promised.

Date of experience: May 12, 2021

2 ez shopping experience
May 4, 2021
Previous review

2 ez shopping experience

Date of experience: May 4, 2021
Rhode Island
1 review
0 helpful votes
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All good, havent installed it yet so not sure how about the overall experience yet.

Date of experience: May 11, 2021
Missouri
1 review
0 helpful votes
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Easy to find at good quality and price
August 4, 2021

Easy to find at good quality and price. Quality of product was better than expected.

Date of experience: August 4, 2021
Maryland
1 review
0 helpful votes
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Parts were just as advertised and were received the day after ordering. Great job Quadratec.

Date of experience: July 14, 2021
Colorado
1 review
0 helpful votes
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Site was easy to navigate and allowed me to make sure it fits my Xj

Date of experience: June 24, 2021
New York
1 review
0 helpful votes
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It was good, came in a timely manner, and surprised by the stickers that came

Date of experience: December 22, 2021
Texas
1 review
0 helpful votes
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Always great service and have what i need at a fair price and good quality

Date of experience: December 22, 2021
Florida
2 reviews
0 helpful votes
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I like the store and the prices are ok but it sure seems to me that the products could be better.

Date of experience: November 12, 2022
Washington
1 review
0 helpful votes
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The stuff came when it said it would even with the busy holiday no one else is doing that right now

Date of experience: December 15, 2021
Texas
1 review
0 helpful votes
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Clean and quick
October 6, 2021

Clean and quick. As it was a gift request I did not have to study the site to find the item.

Date of experience: October 6, 2021
California
1 review
6 helpful votes
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Quadratec inability to sell you products they don't have or that they don't expect to have any time soon. I bought some Rock Rail/ side steps for my 2016 jeep a few months ago. Not only waiting forever but no communication. So I order the Rails and a tail hitch. I got my tail hitch in the mail in about 3 weeks I checked the tracking and it said I got everything, I went to check online on my account and the order said some items are back ordered. So I called they said, yea its back ordered. I asked why they did not have it listed on their site as back ordered and he agreed just for the sake of not sounding stupid, but it's a sale that they would not have had otherwise. He tells me they should have them in a month. So a month goes by and I call again. They say they will most likely be in, in 2 more weeks. Two weeks go by and I call again they tell me the company that is making them is incompetent (ACE Engineering) and can't meet their demand for their huge company. The point is there was no email or calls to let me know of the delay even know every time I called they said they would notify me by the end of the week if anything changes. So it's been over a few more week and I called again. They tell me they are expecting them by the end of the week and they will call text and email me if it changes. So guess what I did not get that call and the following week I call again. Keep in mind every time I call I am on the phone for over 20 minutes before someone picks up. After waiting on Quadratecs standard 20-minute wait I am informed again after been put on hold for another 10 minutes that most likely they would not have them in for another 2 weeks. Your companies ability to not communicate with the customer or the companies you sell parts with is baffling. I refuse to buy anything from this company and will never promote the purchase of anything from you to anyone else. If you would have just been up front with the lack of knowledge your employees know and told me that I may as well wait until hell freezes over before getting what I ordered. I have since then I have been taking welding and fabrication classes at my community college for fun. Not that I plan on doing it but I would most likely have been done with my degree and be able to just make my own before I got these rails. Customers that are leaving reviews, talking about how awesome their customer service is, must just be buying stuff they have in stock. The lines for placing an order and the line for previous order or question are night and day on how long you wait.

Date of experience: March 29, 2017
Arkansas
1 review
0 helpful votes
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I purchased a speedometer cable for my CJ7 Jeep. It fit well. And it works great.

Date of experience: March 5, 2024
Oregon
1 review
0 helpful votes
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Quadratec was great
February 7, 2024

Quadratec was great. Fedex shipping is terrible. Showed 4 day shipping and took 7.

Date of experience: February 7, 2024
Maine
2 reviews
0 helpful votes
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Love quadratec products, never had a problem
January 27, 2024
Updated review

Love quadratec products, never had a problem. I have been a customer for decades.

Date of experience: January 27, 2024

Great stuff
November 28, 2023
Previous review

Great stuff

Date of experience: November 28, 2023
Florida
2 reviews
0 helpful votes
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So far so good
November 8, 2021

So far so good. I will let you know better how I feel about Quadratec if the parts show up

Date of experience: November 8, 2021
Idaho
2 reviews
8 helpful votes
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Love them
September 5, 2021

Love them. They look awesome on my jeep and I am the only one in my group that has them

Date of experience: September 5, 2021
Kentucky
2 reviews
0 helpful votes
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Cut and dry, simple as could be
October 8, 2022

Cut and dry, simple as could be. No problem finding what I was looking for. I'll be back for sure

Date of experience: October 8, 2022
Oregon
1 review
0 helpful votes
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Easy to shop and find what I need, even when I am not sure what the item is officially called

Date of experience: July 28, 2021
Indiana
1 review
0 helpful votes
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Never got a shipped email but still under a week shipping but the three day cost. Just go reg ship.

Date of experience: September 17, 2021

Overview

Quadratec enjoys a strong reputation for high-quality products and reliable service, with many customers expressing satisfaction with their purchasing experience and the promptness of delivery. The company is praised for its knowledgeable customer service, which effectively addresses issues and provides helpful guidance. However, some concerns have been raised regarding shipping delays, missing items, and product packaging, which occasionally detracts from the overall experience. While customers remain loyal and often return for additional purchases, improving shipping accuracy and response times could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
952
quality
7,392
This company does not typically respond to reviews

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65,585 reviews
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