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The company's reputation is significantly marred by consistent complaints regarding its customer service, characterized by long wait times and ineffective support. Customers frequently express frustration with service interruptions, data limitations, and issues related to device functionality. While some reviews acknowledge the friendly demeanor of customer service representatives, the overall sentiment leans heavily towards dissatisfaction, with many describing the service as unreliable and inadequate. Positive aspects are scarce, primarily focusing on the accessibility of low-cost options, but these are overshadowed by pervasive concerns about service quality and responsiveness.
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I love your program. For your phone's. They have so many to choose from. There prices for the phone are reasonable. Thank you very much Carol Noble
I don't stress about having to find a way to pay a phone bill as I have a lot of medical issues it is a a blessing to have Q-Link thank you
Keep up the good work. Phones are kinda on the expensive side; considering most of your customers are low income, including myself. Overall, thanks!
Been with QLink a few years and I'll never switch to another service. Love my QLink! The service and customer service too are awesome!
Service with no problems. Great customer service. Recommends service to anyone who's in need of budgeting
Anyone with only on social security can afford this service at Anytime.dont have to worry for bill. And really good service.
In 4 months it will be a year for me. Everything has been/is great so far. No issue as well. Lotting for a dependable service look no further. This is the one. You can even use your own phone.
This service is greatly appreciated I use it all the time and I love it don't know what I would do without it thank you very much Jane Kimble
I'm so glad I checked the reviews first! Before I signed up. I've seen the ads about the service and it makes it sound so good, but Once I read the reviews I soon realized that's not the case. And that save me a lot of Agony, thank goodness.
I am NOT going to sign up, that's for sure]
I activated it. It worked for a few hours then it didn't work anymore. They sent me an email asking why I never activated it. It didn't work after that.
Lost my nbr because QLINK took it upon themselves stating I signed up with another carrier without getting in touch with me to see if I actually did. Lost my mom's nbr of 20 years because they lie and said it was released. A) released numbers have 90 day hold before reissue. B) You supposedly have 25 days to reactivate same account and sim AND NBR. C) It's bullshik that they can do this and offer to send out new simcards at the governments expense. Stay FAR AWAY from Qlink wireless! They are a sorry excuse for a company. Zero understanding, Zero help, Zero customer service. Zero care or sympathy!
Always been dependable and convenient. Any time I've had to contact customer service for anything I get helpful and knowledgeable operators. Who are professional and polite. I've had several different service providers over the years and by far the best is Qlink link wireless.
I was having problems with their service so I was looking into other services and apparently when you do that they cancel your account with them. I did not want to cancel my account with them, but they did it anyway. When I tried to reapply they told me I could not use the regular phone number that I have been using since elementary school because they recycled my number. WTF! I am extremely angry!
Got my sim card on the 12th, wouldn't work so I called, they answered said to follow the pamphlet yeah already did, sent me to some one else couldn't understand them what so ever and they wouldn't help at all anyway, the other 2 were extremely rude, said my bf couldn't help set it up yet the other 2 had no problems I have some medical issues I can't talk on the phone... They said I had too no matter what, then they said oh we will put you on hold and hung up, spent over an hour trying to get a hold of someone and they completely ignored us... They were also raided last June wish I knew before trying this
They are so unbelievably unprofessional and rude in every way.
I bought a phone from qlink I never received it was delivered buy Amazon but I never got it I called qlink that refused to refund me or send me a nother phone worst company I ever delt with no one speak English good I wouldn't use there service again
These idiots are the absolute WORST! I NEVER finished my application because of the horrible plans and service YET these idiots said my. Application was approved then got an email that said to activate click here well NEVER did but these bastards took it upon themselves to activate this BS on their own and it took a damn act of Congress to get them to cancel. Like seriously WTF is wrong with you all?! You all need to be in jail! Somebody needs to shut you all down FR! Sick of these scammers
THIS SERVICE IS GARBAGE THIS CELLPHONE SERVICE IS HORRIBLE THEY SPY IN MY PHONE JUST LIKE METRO, XFINITY, T-MOBILE, VERIZON, THESE INDIANS THINK THEY ARE SLICK THEY THOUGHT THEY WERE GOING TO STEAL MY GOOGLE COLLECTION THEY HAVE BEEN REPORTED TO FEDERAL BUREAU OF INVESTIGATIIONS AND CENTRAL INTEL, BECAUSE THERES NO TELLING HOW MUCH INFORMATION THEY HAVE STOLEN OFF COMPUTERS OF BIG CORPORATIONS AND REGUALAR CITIZENS, THIS HAS BEEN GOING ON WITH MY PHONE FOR^ YEARS
I placed an order with these guys and the deal was suppose to be a cell phone and free tablet. Well it wasn't free as they charged me $10.00 for the tablet and another $20 for whatever? Received the items within a few days and straight out of the box, the tablet was useless. The screen was non-responsive so I contacted them. We tried factory reset and still nothing, so they said return it. They said watch my email for a return shipping label and after several try's, nothing. The phone took the first charge and once I powered it up and before I could even get it setup, it was hot (not hot pepper) like fire hot. Second attempt to charge the phone resulted in a non-responsive phone that would not take or hold a charge. Hours of my life that I will never get back were spent trying to get a refund and a return shipping label for the junk they sent me. Guess what? Those hours resulted in me having to contact my bank and file a complaint for fraud since they wouldn't return my money. They said I could pay for the return shipping to Israel, really? Do you know how much that would cost me? I'm poor, on food stamps, poverty up to my nose and they want me to spring for the shipping? They take advantage of the poor and elderly and it's a shame that the FBI raid didn't end with Qlink going out of business. They need not deal with government contracts, certainly not worthy. Read the reviews, they are crooks, plain and simple.
They say it's free and unlimited but the data goes so slow you can't get anything at all done. You end up having to purchase more and Nothing changes. The customer service is horrible and your data runs so slow its impossible to get anything accomplished. When you call them they don't care, they are rude, and I feel like it's a scam.
Answer: Q-Link is a scam operation. REPORT to the relevant state and federal authorities ASAP! Reps are scammers reading from their scripts. Useless and intend to be useless.
Answer: Yes you can it also gives you two months free Amazon prime
Answer: It's not possible to talk to any human cause a real human wouldnt do the shit these fucking foreigner fucks do to people
Answer: I mean they provide cell service not internet that's two different animals all together. LOL you can turn your phone into a hotspot, which then allows you to tether your tablet to the phone and use its cell data but I think actually the only cost is $5 a month that's unlimited everything so I think just about anyone can afford that. But they actually send a SIM card which I believe was for the tablet and I never put it in so it could be it already came with cell service I haven't paid anything in months except for one time $5 and for all I know that was for shipping and receiving. As far as the $30 phone bill the government you already getting free service so you could apply that $30 towards the internet service if you have a provider in the area that's cheap but reliable. Good luck on that. If you need to know how to set your phone up as a hotspot you turn on Bluetooth for one but the best thing to do is just Google it say turn phone into hotspot and connect tablet for Android it will give you full directions.
Answer: Don't do it. It's not worth your time. Free is too much to pay for this piece of CRAP.
Answer: To my experience with this company since 2018 i never had to pay a dime if your being asked for money RUN run very fast they are trying to scam you because this program is 100 % free --phone --sim card --activation--only money out of pocket maybe for 2nd time go around if you loose your phone drop the sim card in the garbage disposal or belter yet the toilet but no $$$$ ALL FREE
Answer: Mine dies the same if I go over a certain amount of data and have ro wait for the new month to get data back on the phone. Doesn't seem right as it should be unlimited huh?
Answer: If it is a real Qlink email and not someone phishing for info when the package comes don't open it, Write on it "Return to Sender" your singing the song in your head, huh. Depending on your age that was an Elvis Presley song in the 50's or 60's. If it asks for any kind of information do not answer. I get one that say my (department store) order is on the way. If you get a text message and says to send "Stop" to a phone number don't do it. Most likely it is testing to see if you have an active, valid number. Anything internet, phone or text that you don't know who or what it is "Spam it" and delete. Even if you know the person there's a chance when you open it. My address book got hijacked on Facebook and sent everyone on it a virus. I don't FB anymore. It's a pretty sorry person that sends a virus to people they don't know.
Answer: I agree with the previous answer I had SafeLink years ago it takes forever to get it's not as good a service I couldn't get calls inside of my residence. It was terrible I would definitely go with QLink it's so much better in so many ways I don't think there's a question here really. They even sent me a free tablet or I think it was $5 although it's older and it's slow it's free and it does work. You have to make sure you connect it to LTE or 4G rather than 5G it is not a 5G tablet nor I don't believe the phone is either it's 4G also.
Answer: Mine got limited data but still can use calls and text if you run out of data. And it's almost June of 2024 and I am still using my free government service. Maybe however you got this program ei. In WA state you have to be TANF or SNAP and sometimes you have to renew you benefits like my food stamps I have to do that every 6 Months in WA state. So maybe you need to check if that's what your state program works!
All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.