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QLinkWirelessReviews 806

2.5

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QLinkWireless Reviews Summary

The company's reputation is significantly marred by consistent complaints regarding its customer service, characterized by long wait times and ineffective support. Customers frequently express frustration with service interruptions, data limitations, and issues related to device functionality. While some reviews acknowledge the friendly demeanor of customer service representatives, the overall sentiment leans heavily towards dissatisfaction, with many describing the service as unreliable and inadequate. Positive aspects are scarce, primarily focusing on the accessibility of low-cost options, but these are overshadowed by pervasive concerns about service quality and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
428
value
405
shipping
379
returns
251
quality
393

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
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I love my phone.
August 3, 2022

I love your program. For your phone's. They have so many to choose from. There prices for the phone are reasonable. Thank you very much Carol Noble

Date of experience: August 2, 2022
Arizona
1 review
0 helpful votes
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A blessing
January 1, 2023

I don't stress about having to find a way to pay a phone bill as I have a lot of medical issues it is a a blessing to have Q-Link thank you

Date of experience: August 1, 2022
New Jersey
1 review
0 helpful votes
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Great service
August 1, 2022

Keep up the good work. Phones are kinda on the expensive side; considering most of your customers are low income, including myself. Overall, thanks!

Date of experience: August 1, 2022
North Carolina
1 review
0 helpful votes
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Qlink is the Best
February 1, 2023

Been with QLink a few years and I'll never switch to another service. Love my QLink! The service and customer service too are awesome!

Date of experience: August 1, 2022
Texas
1 review
0 helpful votes
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My experience
August 3, 2022

Service with no problems. Great customer service. Recommends service to anyone who's in need of budgeting

Date of experience: August 1, 2022
Ohio
1 review
0 helpful votes
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Anyone with only on social security can afford this service at Anytime.dont have to worry for bill. And really good service.

Date of experience: August 1, 2022
Florida
1 review
0 helpful votes
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Great Service.
September 1, 2022

In 4 months it will be a year for me. Everything has been/is great so far. No issue as well. Lotting for a dependable service look no further. This is the one. You can even use your own phone.

Date of experience: August 1, 2022
Maryland
1 review
0 helpful votes
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Greatest thing ever
November 12, 2022

This service is greatly appreciated I use it all the time and I love it don't know what I would do without it thank you very much Jane Kimble

Date of experience: August 1, 2022
Pennsylvania
1 review
0 helpful votes
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I'm so glad I checked the reviews first! Before I signed up. I've seen the ads about the service and it makes it sound so good, but Once I read the reviews I soon realized that's not the case. And that save me a lot of Agony, thank goodness.
I am NOT going to sign up, that's for sure]

Date of experience: August 1, 2022
New Mexico
1 review
2 helpful votes
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I activated it. It worked for a few hours then it didn't work anymore. They sent me an email asking why I never activated it. It didn't work after that.

Date of experience: July 29, 2022
Florida
2 reviews
1 helpful vote
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Lost my nbr because QLINK took it upon themselves stating I signed up with another carrier without getting in touch with me to see if I actually did. Lost my mom's nbr of 20 years because they lie and said it was released. A) released numbers have 90 day hold before reissue. B) You supposedly have 25 days to reactivate same account and sim AND NBR. C) It's bullshik that they can do this and offer to send out new simcards at the governments expense. Stay FAR AWAY from Qlink wireless! They are a sorry excuse for a company. Zero understanding, Zero help, Zero customer service. Zero care or sympathy!

Date of experience: July 26, 2022
Texas
1 review
0 helpful votes
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Best phone service
July 25, 2022

Always been dependable and convenient. Any time I've had to contact customer service for anything I get helpful and knowledgeable operators. Who are professional and polite. I've had several different service providers over the years and by far the best is Qlink link wireless.

Date of experience: July 25, 2022
Georgia
1 review
2 helpful votes
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Totally unhelpful
July 21, 2022

I was having problems with their service so I was looking into other services and apparently when you do that they cancel your account with them. I did not want to cancel my account with them, but they did it anyway. When I tried to reapply they told me I could not use the regular phone number that I have been using since elementary school because they recycled my number. WTF! I am extremely angry!

Date of experience: July 21, 2022
Maine
1 review
9 helpful votes
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Sim Card Kit
July 14, 2022

Got my sim card on the 12th, wouldn't work so I called, they answered said to follow the pamphlet yeah already did, sent me to some one else couldn't understand them what so ever and they wouldn't help at all anyway, the other 2 were extremely rude, said my bf couldn't help set it up yet the other 2 had no problems I have some medical issues I can't talk on the phone... They said I had too no matter what, then they said oh we will put you on hold and hung up, spent over an hour trying to get a hold of someone and they completely ignored us... They were also raided last June wish I knew before trying this
They are so unbelievably unprofessional and rude in every way.

Date of experience: July 14, 2022
Maryland
1 review
1 helpful vote
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I bought a phone from qlink I never received it was delivered buy Amazon but I never got it I called qlink that refused to refund me or send me a nother phone worst company I ever delt with no one speak English good I wouldn't use there service again

Date of experience: July 12, 2022
Tennessee
1 review
13 helpful votes
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HUGE SCAM
July 11, 2022

These idiots are the absolute WORST! I NEVER finished my application because of the horrible plans and service YET these idiots said my. Application was approved then got an email that said to activate click here well NEVER did but these bastards took it upon themselves to activate this BS on their own and it took a damn act of Congress to get them to cancel. Like seriously WTF is wrong with you all?! You all need to be in jail! Somebody needs to shut you all down FR! Sick of these scammers

Date of experience: July 11, 2022
California
1 review
0 helpful votes
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Ok
August 10, 2022

Service is ok. I just dont like when im using my phone data and someone calls me on instagram or messenger my data turns off and on.

Date of experience: July 11, 2022
Michigan
1 review
3 helpful votes
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THIS SERVICE IS GARBAGE THIS CELLPHONE SERVICE IS HORRIBLE THEY SPY IN MY PHONE JUST LIKE METRO, XFINITY, T-MOBILE, VERIZON, THESE INDIANS THINK THEY ARE SLICK THEY THOUGHT THEY WERE GOING TO STEAL MY GOOGLE COLLECTION THEY HAVE BEEN REPORTED TO FEDERAL BUREAU OF INVESTIGATIIONS AND CENTRAL INTEL, BECAUSE THERES NO TELLING HOW MUCH INFORMATION THEY HAVE STOLEN OFF COMPUTERS OF BIG CORPORATIONS AND REGUALAR CITIZENS, THIS HAS BEEN GOING ON WITH MY PHONE FOR^ YEARS

Date of experience: July 8, 2022
Oregon
1 review
4 helpful votes
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I placed an order with these guys and the deal was suppose to be a cell phone and free tablet. Well it wasn't free as they charged me $10.00 for the tablet and another $20 for whatever? Received the items within a few days and straight out of the box, the tablet was useless. The screen was non-responsive so I contacted them. We tried factory reset and still nothing, so they said return it. They said watch my email for a return shipping label and after several try's, nothing. The phone took the first charge and once I powered it up and before I could even get it setup, it was hot (not hot pepper) like fire hot. Second attempt to charge the phone resulted in a non-responsive phone that would not take or hold a charge. Hours of my life that I will never get back were spent trying to get a refund and a return shipping label for the junk they sent me. Guess what? Those hours resulted in me having to contact my bank and file a complaint for fraud since they wouldn't return my money. They said I could pay for the return shipping to Israel, really? Do you know how much that would cost me? I'm poor, on food stamps, poverty up to my nose and they want me to spring for the shipping? They take advantage of the poor and elderly and it's a shame that the FBI raid didn't end with Qlink going out of business. They need not deal with government contracts, certainly not worthy. Read the reviews, they are crooks, plain and simple.

Date of experience: July 7, 2022
North Carolina
1 review
13 helpful votes
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Ridiculous no good business
July 7, 2022

They say it's free and unlimited but the data goes so slow you can't get anything at all done. You end up having to purchase more and Nothing changes. The customer service is horrible and your data runs so slow its impossible to get anything accomplished. When you call them they don't care, they are rude, and I feel like it's a scam.

Date of experience: July 7, 2022

From the business

All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.


qlinkwireless.com
Founded in 2011
Dania Beach, FL, United States
+115