PurseValley

Hi you guys,

I did not hear or could not login PV website for long time. My orders were from July10th. Suddenly, my ordered bag and wallet were in my front door 2 days ago. But this time the shipping bag is so careless. There is only a plastic bag covered out side the bag. There is no carton box outside as it used to be. My LV capucine is deformed and I don't think I can wear it. The wallet was in side the big bag so it is intact and beautiful. Over all, the quality of PV bags are always good. I am so disappointed this time about the shipping and packaging. I wasted money on LV capucine. It is beautiful but I can not use it because it is deformed badly:-(

I hope all you guys not yet received your orders will be get them soon and hope that your stuffs are not deformed like mine.

After reading reviews and looking at YouTube videos. I was hesitant to order but I did anyway. Because some reviews good, a lot bad. I placed an order using echeck which they say takes 8 days to go through. Mind you it is only day 6. I called on day 3 to cancel and they assured me the order was canceled. Well surprise! They took the most bet out my checking account anyway! I called my bank telling them I did not authorize and I called the number on the echeck. I'm waiting to talk to pursevalley to see how they are going to resolve this! I have a feeling that this will not go well. Stay away from these scammers!

Had to cancel my order in the end as they made it too difficult to purchase with my credit card. Said it had been denied, when my bank said it had not. Wanted to add on $1 to card which wasn't mentioned in the first place, neither was a mystery amount for changing to Yen currency. To top it all, the customer service people were all very hard to understand and said everything in a very snarky, rude manner. After I read about the bad quality of the items they sell I was glad I had cancelled. Cheaper than the originals, but still not that cheap.

Ready7a and eplicanations.store. These sites are owned by the same people.

I spent $400 and everything was going well. My debit card was declined a couple of times and I know I should have listened to my intuition and not continued but I really wanted a LV bag. I got an email saying they were moving their warehouse, they were cooperative but after a week from receiving the email they stopped contacting me. They said they would be done with their warehouse moving process by the second week of August but I knew that it was a loud of bull$#*!. So I called my bank( bank of america) and filed a a fraud claim. They are still investigating the matter, I was given credit for the $400 until they finish their investigation.

I'm just thankful that I didn't use E-check or moneygram as my pay option or I would be out of $400 by now. Learned my lesson the hard way.

I ordered a Louis Vuitton keepall 55. I ordered the beginning of January and it took a while to come because of the Chinese New Year. I was skeptical of ordering because of all the fraudulent things I've read. But a few weeks later it came, no suspicious activity on my account. (And I used e-check method) Their customer is actually amazing. I ordered another bag and they called to confirm, they also asked about my last order and if I was pleased. I told them about one small mark on an extra strap, they told me to email them pictures. I did that and they called back the next day telling me they received them and that they will be sending me a new one. This is a great company. I love my bag. I have a real one and it's seriously perfect. I can't wait to receive my next one :)

Hi, I am from Austria and I would like to share with you my experience with this company. I order 2 bags and I paid with Western Union and I was a little bit concerned with that method of payment because I never received the order number so I talk with somebody from their staff. She was very nice with me she try to explain me all the steps that I will need to follow. So, they are very nice with their customers. Definitely not SCAM. Now, I can wait that my bags to arrive and see if my money worth or not.

I was happy with the bag originally but after a number of months waiting for the leather to darken (its still not quite there yet) i decided to start using it and a friend pointed out the LV logo one one side was upside down. I did my research, this style bag should never have the logo upside down. So i emailled purse valley 3x and given that i am still awaiting a response i felt i had no choice but to write this review. Ive given them plenty of opportunity to correct this but the result of my experience has been money entirely wasted and all the frustration of being ignored. If you can afford to throw money away, buy the original... and if you cant, dont take the risk with this company.

I ordered and received a bag, I didn't like it, so I returned it back to China. It cost $79 to ship the bag back to the company. This company said they would send the money back right away after
I showed them the tracking number. When I called 4 days ago, she said they would refund the money right away, but I still haven't received my money back. I tried to call this company, but their telephone is disconnected.

This company appears to be a scam.

The name of the company is PurseValley.cn

After reading glowing reviews, I was excited to order a Goyard bag. After 4 weeks, it arrived and I noticed a large nick/chunk missing from the handle. I contacted Purse Valley and they offered to send me a new set of handles. For a bag. Where the handles are sewn on. What?

After over a week of back and forth emails, they called me and instructed me to mail the bag back, at my expense, send them a copy of the receipt and they would refund me for the bag and the shipping costs of $22.75. Normally they do not pay for return shipping, even if it is defective, but they would make an exception.

After I did that, they said the had no record of that conversation, they could not reimburse my shipping expenses. So I am now out the cost of return a DEFECTIVE item to them. I was not interested in ordering again so the store credit the offered was not helpful. I would not suggest doing business with this company. Terrible customer service and defective product.

Bought a Rolex GMT Master Oyster 40mm Oyster Steel from PurseValleyFactory. The product was exactly as advertised and at a very reasonable price or i would rather say the best prices so far as I am very fond of buying watches online, buying them from over 2 years now. The watch was very well packed and shipping was exactly on the given time period. Highly recommended would also suggest on checking the other site also it also has a very good product range and customer services http://www.pursevalleyfactory.to
Highly Recommended.
Pleasure doing business.

I had ordered from Purse Valley three times in the past couple of years and was extremely pleased. I paid $335 for a belt and watch in early July out of my checking acct. When they started sending me emails about delays due to moving the warehouse, I emailed three times asking to cancel and finally got a response that they would cancel and refund. Then last week a guy called me from NY and told me the order was ready for shipping and since I had been such a good customer, they would expedite it if I wouldn't cancel. So I agreed. Now the site is down and the phone number is disconnected. I probably wouldn't have ever gotten the refund anyway. I am contacting Wells Fargo and filing a fraud claim.

I've used Pursevalley numerous times over the years. I would rate the overall quality 8.5 out of 10. Some items are immaculate, others faulty. The biggest con is that, yes processing the payment itself takes seemingly forever. The shipping for me has averaged about 4 days once I receive tracking. I ordered $900 order around July 11th, money was pulled out 15th, and I received email about warehouse issues and it could take up to 3 weeks later to ship than normally. I trust them as a longtime consumer and wasn't freaking out. I received email update today saying shipping would be resuming in the next couple days and would be receiving tracking. It's worth it. Just read reviews and be patient!

I ordered the Louis Vuitton Damier Azur Neverfull MM... not only was the interior bag missing, I had to pay DHL to receive my order... I contacted Purse Valley on three occasions, received the confirmation email that my complaint has been received but have heard nothing more... i'm so upset and frustrated with this company... as the small interior bag was an important part of the order for taking out in the evening on holiday... don't believe them when they say their customer service is a priority... it simply isn't... and I feel robbed...