I have not yet received my purse so my review is solely based on the HORRIBLE customer service I have experienced. I have sent three emails, two SMS texts, left two voicemails, started two online chats and tried calling three times only to wait ten minutes each time and be disconnected when I was the first person in line to speak with a representative. I have not received a follow-up email, voicemail- NOTHING! I am flabbergasted at the horrible customer service. I will never order with them again.