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PurseValley

How would you rate PurseValley?
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Louisiana
1 review
8 helpful votes
Follow Ama J.
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I bit the bullet and placed an order on 6/29/17 (paid with e-check) got the confirmation email and after that everything went down hill. My ordered was taking forever to process(close to two weeks) although the money was withdrawn from my bank account two days after I placed the order, then I got an email saying there's a delay with my order due to some issue they've encountered with their warehouse/shipping. Eventually I got tired of waiting and cancelled my order on Friday 7/20. I'm waiting a few days for purse valley to refund me my money, or I'll be filing a complaint with BBB and disputing the transaction! Absolutely horrible experience. Wish I would've followed my mind and not order from them to begin with! Now their entire site has listed all the items as "sold out" Beware of this dishonest company.

Date of experience: July 23, 2017
GB
1 review
6 helpful votes
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Disgusting service
March 16, 2017

Do not order from this site!

Ordered a bag as a Christmas present from my husband. It broke a week after using it. I complained over 2 months ago and they have done nothing and are now ignoring my emails.

Cannot believe they have taken £180 and then want nothing to do with me.

Date of experience: March 16, 2017
West Virginia
7 reviews
14 helpful votes
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Haven't failed me yet
April 15, 2017

I see a lot of people writing negative reviews about PV but I have been ordering from them for 5 years. What you see on the pictures is what you get. If they make a mistake with your bag they will give you credit towards another bag of your choice. I'm not sure if the bad reviews are real. Or I have been extremely lucky!

Date of experience: April 14, 2017
Italy
1 review
3 helpful votes
Follow andrea a.
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Why Not?
April 28, 2017

Hi guys...
To cut off all the problems and fears of the customers and possible customers why you don't introduce the payment at the receiving of the stuff... So everybody's will be happier and more relax to buy on your site!
I will do for sure in this case but until there...:-( So if you can explain... Why don't introduce this payment method? You will be the first and innovative...
Free suggest by me...

Date of experience: April 28, 2017
New York
1 review
0 helpful votes
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OUTSTANDING
May 8, 2017

This is my first of many in the future purchases from Purse Valley. Not only the quality of the handbag out standing the customer service and attention to detail was far superior to anything I've ever ordered. I just recommended to my neighbor.

Date of experience: May 8, 2017
Denmark
1 review
2 helpful votes
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Pretty pretty good
June 7, 2016

I was as many people afraid to order a bag from purse valley, because of all the bad reviews. I thought that if anybody was gonna be tricked it was me, but I didn't and I got my bag within 10 days. I brought a yves Saint Laurent monogram college bag medium, and I messaged back and front with them, and the only reason why I didn't give them 5 stars is because their costumer service took some time to write back. I am so happy for my bag and are definitely gonna order again!

Date of experience: June 7, 2016
Canada
1 review
1 helpful vote
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Odd...
August 9, 2017

New site that came up that looks eerily close to PV is now online. Check it out and post your reviews about it, and try to contact their customer service as I will do the same. Www(dot)ready7a(dot)com

Date of experience: August 9, 2017
New Zealand
1 review
8 helpful votes
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All Round Excellence
August 31, 2016

I ordered a copy Birkin then read the reviews. Most of the reviews are very mixed and I was worried. Interestingly the very bad reviews are also written n very bad English making me wonder if it's the competition. I decided if my bag was of poor quality it may be money wasted but a lesson learned. For me my bag arrived very quickly, it is an outstanding copy, I didn't have to contact customer service so no comment there. I haven't been bombarded with lots of promotional emails since I bought my bag and there has been no fraudulent use of my credit card. I will be buying more.

Date of experience: August 31, 2016
GB
1 review
7 helpful votes
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Do not buy
May 15, 2016

I ignored all the bad reviews and went ahead with it anyway because I really needed a nice gift for my other half. Firstly the order was delayed! Then when I got the bag it was beautiful however within a months time the bag ripped. So much for their quality check!
When I got in touch with them they would not reply till I actually called them international rate and finally they reported it, they started saying because I got to them so late they wouldn't give me an exchange or refund. I did say I don't want a refund, il even send the bag back for them to replace the part. They started saying they are going to send out a replacement handle that I can get fixed here and they can't do anything else.
So what can I do I agreed. A month later a part came but it was the wrong part!
Now I'm still waiting after countless emails and calls its been nearly 6 months.

So do you really think this is a place to buy? Go else where seriously these guys are a waste of time and no where near helpful.

Date of experience: May 15, 2016
Florida
2 reviews
0 helpful votes
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Excellent site
March 7, 2017

I have made several purchases through this site. All products are of the highest quality, the follow through regarding shipping and the status of my orders has been excellent, and I fully expect to place additional orders in the future. An overall great experience, which I unconditionally recommend!

Date of experience: March 7, 2017

Overview

PurseValley has a rating of 3 stars from 434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PurseValley most frequently mention customer service, great quality and real thing. PurseValley ranks 1st among Blog sites.

service
37
value
35
shipping
34
returns
22
quality
33