Puerto Rico Car Transport

I would give negative stars if it was possible. Terrible customer service, they never answer, leaving you on hold for almost an hour, they lie about the status of delivery, they experience "delay" after "delay" with only a sorry to show for it and no transport. Car has been held for almost a month, and all I get is lies and future dates. Better name for this company is Puerto Rico Car Jackers. Worst experience ever. They don't have the decency to even compensate you for their complete incompetence and huge inconvenience, or better yet, be transparent and truthful about their limitations. Wish the company was decent enough or had the integrity to return the money and/or cover for the plane ticket to get the car yourself, as they can't seem to do the job they promise they are experts at doing.

Stay away from this company if at all possible! I used them to get my vehicles brought to the island from the mainland. Puerto Car Transport uses Crowley (another trash company) for the actual transport. I did exactly as instructed in every way. My truck was damaged in transport. I reported it, made photos showing fresh damage when I picked it up, filled out all of the necessary claim forms, but still was denied reimbursement for damages. They told me my truck was damaged prior to transport. I fought with them for several months, sending photos proving the damage was done after I left my truck at the port in Jacksonville,FL. They continued to deny coverage for the damage to my truck through the insurance that I bought through their company. Eventually, they just ignored my calls. I then went directly to Crowley (a shipping monopoly in Puerto Rico) and got the same run around. STAY AWAY IF POSSIBLE.

When I first called I was given instructions to provide info on car's Vin #, license plate, title and my driver's license. I handed all that information right after. All that was pending was payment. Next thing I know there were these ladies requesting I, an individual with no company, had to get an EIN number and fill out a documemt from Crowley. I looked into it and they had to fill this out as a company. But the ladies that kept calling me back insisted I needed an EIN or my social security number as default. I think they are scamming people to get private information and use it for God knows what. So I went with another company who only requested the initial items this same company did. No EIN or social security needed. Boy, I almost got the scam of my life! After, I researched them and the other review websites do not go over a 2 star review. I'm surprised this one does!

DO NOT RECOMMEND. This company is great just until you pay. After paying there's no way of getting a hold of your agent and customer service is rude and disastrous. A car is an important an expensive asset in a customer's life. This company will make you feel like it was stolen, with no updates or communication at all. Completely disappointed, regret doing business with them.Car was supposedly be picked up the 19 which never happened and picking up the car. The 23rd car was supposed to be there by the 31st which I have receipts and everything print out. And customer service who does the booking never contact you guarantee me that the car was there the first which is never happen now they're telling me that the car will be there to the six. No refund now I got into more expenses, rental cars. Add another flight back because they don't have control. Supposedly that's last time I'm using this company when you make a booking they sell you the stars the moon after that no communication at all you call customer service sucks that's not the way you do business when I called and I make the booking I was very specific I needed that vehicle there for the first that's why I went a go ahead and pay it because the supposedly person that I spoke to that does the booking guarantee me that if I would've known that this car would not made it there I would never ship it in the first place. How dumb can I be doing it knowing that the car will not be there no good for you guys company

PLEASE DON'T USE THIS COMPANY TO TRANSPORT YOUR CAR!

The customer service is great until they collect your money! Alexandra has the worst customer service and even lies to ensure you don't cancel port to house delivery. My car arrived at Jacksonville port from Puerto Rico on Aug. 13/2020. After a week of waiting for a carrier I decided I was going to the port to get my car. I call the company and told Alexandra I wanted to cancel the service. At that moment she told me they found a carrier and my car will be delivered the next day (Aug. 22/2020). The car was NOT delivered! I call every day for 2 weeks and had waiting periods of up to 4 hours! Two times, after giving my booking number they literally hang up the phone. Alexandra, told me she didn't know were the carrier was or when the car was going to be delivered. All this time I was renting a car to be able to go to work.

When the carrier finally delivered my car he informed me that the car had been listed for $100.00 for the past two weeks and no carrier will ever make a delivery from Jacksonville to Fort Myers for $100.00. The carrier decided to deliver my car after Puerto Rico Car Transport decided to increase the price to $300.00. When I ask him how many days he had been with my car, he answered "I picked it up yesterday".
Puerto Rico Car Transport lied about not knowing were my car was during the past two weeks! The car was still at Jacksonville port waiting for a carrier while I pay a car rental and was lied about the real location of my car.

I called in and an agent gave me all the info i needed. Once ii shipped the product i received an email and call the day before the vehicle was ready to be picked up telling me that by tomorrow i could go get me vehicle. Once there i was able to pick up my vehicle and even paid the taxes on port. This company delivered as promised. Everything on schedule. Will definitely come back to them if I ever need to ship a vehicle to or from PR.

The AACA Cert is required for the police report. Also need copies of everything for the police. The police won't do copies. Please inform future customers. Also, my car was registered in Puerto Rico in the past, but not right now. It's currently registered in California. The front desk at the port was making something out of nothing. I had to explain that I'm active duty service member so they would understand was registered in PR in the past. The process is not as smooth as we wish it was.