Paola B.

PLEASE DON'T USE THIS COMPANY TO TRANSPORT YOUR CAR!

The customer service is great until they collect your money! Alexandra has the worst customer service and even lies to ensure you don't cancel port to house delivery. My car arrived at Jacksonville port from Puerto Rico on Aug. 13/2020. After a week of waiting for a carrier I decided I was going to the port to get my car. I call the company and told Alexandra I wanted to cancel the service. At that moment she told me they found a carrier and my car will be delivered the next day (Aug. 22/2020). The car was NOT delivered! I call every day for 2 weeks and had waiting periods of up to 4 hours! Two times, after giving my booking number they literally hang up the phone. Alexandra, told me she didn't know were the carrier was or when the car was going to be delivered. All this time I was renting a car to be able to go to work.

When the carrier finally delivered my car he informed me that the car had been listed for $100.00 for the past two weeks and no carrier will ever make a delivery from Jacksonville to Fort Myers for $100.00. The carrier decided to deliver my car after Puerto Rico Car Transport decided to increase the price to $300.00. When I ask him how many days he had been with my car, he answered "I picked it up yesterday".
Puerto Rico Car Transport lied about not knowing were my car was during the past two weeks! The car was still at Jacksonville port waiting for a carrier while I pay a car rental and was lied about the real location of my car.