Puerto Rico Car Transport

I cannot stress enough how you SHOULD NOT use this company. Go with CROWLEY directly or for shipping from PR use CAR FREIGHT. They quickly give you a quote and then they call you incessantly to see when you'll ship your car. However, if your contact person does not give you their ext. --or even better-- an email address, you are stuck because they NEVER answer the telephone promptly: you always have to wait on the line for the next available agent.

I made the mistake to use them and almost got scammed. I was trying to ship from PA to PR though the vehicle was not registered therefore not able to be driven. I had gotten a quote to drop off in Eddystone, PA and when I said I needed to realized that needed it towed asked for a revision. They wanted $500+ to tow the car 35 miles to the port. I agreed reluctantly because no other tow truck would handle a tow across the NJ/PA state line. On the appointed day, I waited from 9:00 am to 6:00 pm for a tow truck to arrive. I called every hour and waited in line until they picked up the phone and said: "you are calling about they xxxx car and when I answered YES they would put me on hold again until the system hung up. I waited a 2nd day -- calling every hour and getting hung up on --until mid-afternoon when a guy called ‘Max' called to schedule his tow truck to come pick up my car which was headed to Jacksonville. I said no way my car's is just going from S. Jersey to the PA port. He said he would check with Puerto Rico Car Transport and call back. He did not call back for over 1 hour since he was put on hold as well. Puerto Rico Car Transport tried to say that I had agreed to the terms to ship my car through Jacksonville. I said I had not and emailed the reps who gave me their emails and said I was cancelling my booking unless my car went via PA. I cancelled their tow and found a tow to the port on my own for $100 less.

They are unprofessional and rude. They provide the least information possible and try to add fees at any possible point. CAVEAT EMPTOR: buyer beware!

Communication is fairly quick. Contact was very efficient and clear.
Best price we could find.
Entire staff was professional, courteous and helpful.
What we didn't appreciate were some of the company policies. For example, being closed during lunch time and not being open on Saturday-either in San Juan or in Jax.
Not being very clear regarding some of the paperwork was also a stressor for us.
Some of the policies are 'government-related' so not much company can do.

Worst experience ever and still dealing with Puerto car transport because my suv came in damage and even though i put a insurance that i pay extra for it my truck is still broken and because of the inconvenience i haven't been able to register my suv and is causing problems because i have been paying out of my own pocket uber and friends to take to work back and forward. Also you need better customer services and have the employees answer the calls or answer the messages left by customers.

The only good service I've received was at the Jacksonville Port picking up my vehicle. Fast, easy and friendly. They never told me the documents I needed before I made the appointment. So I had the worst weekend of my life getting those documents.Once I got there I had to wait 5 hours so they could check my documents which is unacceptable. Puerto Rico Car Transport immediately took the payment before the 24 to 48 period and my vehicle wasn't even in the dock. Costumer Service is almost non existent after they took the payment. After 2 weeks of waiting a day before they notify me that there's was a delay and they didn't have a new date to ship. I knew there was gonna be a possible delay because of Puerto Rico's current situation, but is irresponsible to notify me the day before is available at the Port. This was a stressful situation since I'm currently working and my girlfriend as well we needed the car. Giselle one of the few representative was harsh and rude during our conversation of the delayed vehicle. If I had to do this again (which I will not) probably just go directly to Crowley. I don't recommend there services.