No satisfaction and no contact in the last few days. I handed over money in good faith, according to the promised publishing contract but they keep wanting more and more, which I already told them, I don't have.
I would not recommend Publishing Mojo to anyone or for anything.
I'm having Publishing Mojo publish a book for me for the 1st time. I am so confused and lost. I've had 3 other books published by two different publishing companies and everything was included in the price quoted to me. But with Publishing Mojo, I paid them a set price and before they would print my book, they added more cost to the book ISBN, ebook ISBN and copyright cost. This is strange to me. Why wasn't these cost included in the cost quoted to me. I don't like surprise fees. Now my book has to be published without a copyright. Because I can't afford it. I'm on a fixed income without extra income. Just enough to pay my bills monthly. Publishing Mojo did agree to provide the ISBN & ebook ISBN # for me but no copyright. Please see the photos below where my copyright and isbn was included in my other books. My feeling ate truly hurt. I don't have extra income. I was able to pay Publishing Mojo for this new book with a insurance check, that I received. That how I was getting this book published. Now I have to take a lost.
Dear Karen L,
Thank you for taking the time to share your experience. We're truly sorry to hear that your first publishing journey with Publishing Mojo has not met your expectations and has left you feeling confused and frustrated. We value your feedback and would like to address your concerns.
Firstly, we apologize for any misunderstanding regarding the costs involved in publishing your book. Our goal is always to be transparent with our pricing, and we regret that this was not your experience. The additional costs for ISBNs and copyright registration should have been clearly communicated upfront, and we are reviewing our processes to ensure that future clients are fully informed of all potential expenses from the beginning.
We understand that you are on a fixed income and that these unexpected fees have caused significant stress. We are committed to finding a solution that works for you. We have already provided the ISBNs at no additional cost, and we would like to discuss further how we can assist with the copyright registration. Our team is here to support you, and we want to ensure that your book is published to your satisfaction.
Please reach out to our customer service team directly at sales@publishingmojo.com so we can address your concerns more personally and work towards a resolution. We genuinely appreciate your patience and hope to restore your confidence in our services.
Thank you for your feedback, and we look forward to resolving this matter to your satisfaction.
Best regards,
Publishing Mojo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Beanca W,
We sincerely apologize for the experience you've had with Publishing Mojo. We understand how important it is to feel supported throughout the publishing process, and it's our goal to provide clear communication and transparency at every step. We regret that this hasn’t been your experience.
We’d like to address your concerns regarding the additional costs and lack of communication. Could you please reach out to us directly at sales@publishingmojo.com so we can better understand the situation and work toward a resolution that meets your expectations?
At Publishing Mojo, we value each of our clients and strive to maintain a standard of service that we can be proud of. We appreciate your feedback and will use it to improve moving forward.
Thank you for your time, and we hope to resolve this issue to your satisfaction.
Best regards,
Customer Support Team
Publishing Mojo