Overview
PSI Exams has a rating of 3.9 stars from 7,869 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention practice test, great experience and study guide. PSI Exams ranks 10th among Education sites.
I paid for a test that was never sent! Since I needed to practice I bought it again. I called customer service and a ticket was supposed to be placed for someone to contact about a refund, but I have heard nothing and it has been a week!
Not sure what my experience is yet because I really don't know what its going to be like using this product to give an accurate and true comment. I wish there were better explanation between the different bundles
I cannot download the pdf, and access isn't working for me so I searched for it but couldn't figure out what to do
Thank you for reaching out. We're sorry to hear that you’re having trouble downloading the PDF and accessing the materials and we did attempt to contact you in response to your issue on July 26,2024.
To resolve this issue, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They will be able to assist you with downloading the PDF and ensuring you have the access you need.
We appreciate your patience and understanding.
Excellent I think the website is easy to navigate. They reply quickly to emails.
Quick and convenient way to register and pay. Great experience.
I got a score report of 0% even before i could start the test. The proctor had to run so he just disconnected the exam before it started. Now i am going to have to dispute it with the credit card company to get refund. I am going to tell my organization to stay away from this as not only is this unprofessional behavior but also unethical. PSI if your customer support is reading this please you team's gotta improve. Just look at all the horrendous reviews.
Hi, A. B! We're sorry to hear that you're having issues. Please send us your confirmation number, direct contact details and the details of your concern at cdcareweb@psionline.com. We'll reach out to you ASAP. Thanks!
This is the worst company I have ever had to deal with. If you have the option, take your exams with literally anyone else. It has been 10 days since i've taken my real estate exam and still don't know if I passed. I've called every single day for the last 10 days and get told 24 hours every day. Ridiculous.
PSI already sent the score report to the testing candidate. Thank you.
It took me all day to order 1 book. The website couldn't calculate tax and when I call customer support for scheduling a test on one speaks English. The reps are very hard to understand. Customer Service with PSI is an absolute 0!
Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced. We did attempt to contact you in response to your issue on April 4,2024.
To address your concerns and provide assistance, please reach out to our support team at 866-589-3088 or via email at ptsupport@psionline.com.
We appreciate your patience and understanding.
Good. Can't compare to anything else but overall was an easy purchase. Maybe once I do the test I can elaborate more.
Great way to purchase, I have used your services before and have been well pleased.
Easy to purchase and this was recommened to assist with passing the real estate exam
For lack of better words, NOT happy with PSI. I'm starting to feel like its a money game. To miss the pass score by a point and a half then continue studying and after several more tries, still missing. Some of questions are worded to which two answers could be right, so if you pick one that you know is right, you can expect it will not be. I pass practice tests all day long at home in which 70 is usually my lowest score. Go take exam again, another fail! Study and practice all week for what? To fail again? I'm beyond frustrated! It makes me want to quit, except I'm not a quitter! They need to test more on what they teach on their PSI videos. They also know how to tap into your weaknesses and question you more on that rather than other questions being taught in the videos. Its a money game people!
Thank you for reaching out to us and sharing your concerns. We did attempt to contact you in response to your issue on February 7,2024.
To address your concerns and provide assistance, we encourage you to reach out to our candidate team via email at CDcareweb@psionline.com.
Thank you for your patience and understanding as we work to address your concerns.
Im noticing errors in some of the questions or the questions are not very clear with enough detail on the CSE exam.
I don't know which experience this message is refering to other than purchasing a practice CSE exam. It was a great experience purchasing the practice CSE exam.
Challenging to check out. The color of "check out" button made it seem like I was missing a step.
Thank you for sharing your experience with us. We're sorry to hear that the checkout process was challenging and that the "check out" button caused some confusion. We did attempt to contact you in response to your issue on Sept. 19,2024.
For assistance with this issue, please contact our support team at support@psi.memorang.com. They will be able to look into it and ensure everything works smoothly for you.
We appreciate your feedback and are here to help!
I took a test prep and it is very similar to the exam. Hopefully with this i will pass my exam
Really good and easy to set up and I would like to taking test so I was decided to sign up and get start it
I am a cosmetology student in Kentucky and I must say that we have no other ways to study other than this option which is absurd. Also I think it is very odd that the test cost more for English interpretation!
Thank you for reaching out to us regarding your concerns. We apologize for any inconvenience or frustration you may have experienced. We did attempt to contact you in response to your issue on March 8,2024.
To address your specific concerns, please contact us via email at support@psi.memorang.com. Our support team is here to assist you and address any questions or issues you may have regarding the study materials or pricing.
Thank you for bringing these matters to our attention, and we look forward to assisting you further.
It has been a difficult way to unlock my test from previous buy and i had to buy another one.
Thank you for reaching out. We understand your frustration with the difficulties you’ve faced in unlocking your test and we did attempt to contact you in response to your issue on Sept. 15,2024.
For further assistance with this issue, please contact support@psi.memorang.com, and they will be able to help you resolve it.
We apologize for the inconvenience caused, and we appreciate your patience.
This company is horrible, I'm not understanding why the real estate board uses them for testing. I went to take the exam online and the proctor would not allow me to take the exam because they claim my military id isn't an acceptable form of identification, when I got my name change in the system psi informed me that I would have to retake to exam and pay a cost even though I was told I would either get a refund back or they will apply it to my retake. They sent me an email stating my military id would be accepted but the day of the test I was turned away by proctor.
Hi Amber, we have sent you a message last July 11,2023. However, we have not received a response.
Thank you for reaching out to us regarding your exam application. We apologize for any confusion or inconvenience caused during the examination process.
As per required identification at examination site, candidates must register for the exam with their legal first and last name as it appears on their government issued identification.
You must provide 1 form of identification. It must be a valid form of a state issued identification (driver’s license or state ID), which bears your signature and has your photograph.
If the candidate fails to bring proper identification or the candidate names do not match, the candidate will not be allowed to test and their examination fee will not be refunded.
Primary Identification (with photo):
- State issued driver’s license
- State issued identification card
- US Government Issued Passport
- US Government Issued Military Identification Card
- US Government Issued Alien Registration Card
- Canadian Government Issued
ID Note:
ID must contain candidate’s photo, be valid and unexpired.
If you require any further assistance or have any questions, please do not hesitate to contact us via email at CDcareweb@psionline.com. Our team will be more than happy to assist you, provide us your legal name, contact details and exam confirmation number.
Thank you for your understanding and cooperation.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear about your experience and we did attempt to contact you in response to your issue on May 10,2024.
Please reach out to NBRC self-assessment exam (SAE) support at (913) 895-4828 again, and provide them with all the details of your situation. They should be able to assist you further.