Overview
PSI Exams has a rating of 3.9 stars from 7,857 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention practice test, great experience and study guide. PSI Exams ranks 10th among Education sites.
This experience has been great for my development and training
Somebody at this place needs to be held accountable for the misinformation from PSI causing a no show for her scheduled exam. How is it possible to provide an address that has closed 4 years ago? How incompetent can this business be?
The course review online was convenient and very well organized and written. The information was presented in a clear and concise manner.
Called and emailed a question about identification needed for an online exam, and they answered the question over the phone and responded via email, the guy on the phone was really nice. Maybe I'm just lucky, but I don't have anything bad to say. I haven't taken my exam yet, but so far there customer service is 5 stars.
Hi Anita, thank you for your feedback! We're so happy to hear this. Best of luck with your exam!
I scheduled this online with the discount available so it goes through psi instead of Pearson. I was excited since u could actually afford it. When I tried the first time I sat for an hour waiting for it to start then I called customer service and they just rescheduled it for me since my proctor never showed up. Now I am going through the same thing again. Microsoft needs to cut all ties with this unprofessional company. I am hoping they will just give my money back and u will save up for Pearson vue examination.
Easy to use website came by to look for future study guides and help
Quick and easy to navigate. Cannot wait to see how it helps me.
Great, glad to have as a resource for test taking. Website could be a little easier to navigate state by state
I do not need to repeat what others said.
The whole draconian check-in process made me feel like one of these Victorian schoolchildren being terrorized by their teacher just before the exam.
I cannot move my lips or this will be considered cheating, can't yawn, can't put my hand over my mouth, can't this, can't that.
Give me a break!
The whole check-in process took 30 minutes AFTER the start of the exam, and then the exam never got loaded on my screen. The proctor did not respond to my live chat messages.
When checking my phone, I got an email from PSI telling me that I have failed the test, although from my perspective it never started to begin with.
Upon checking the time that email was sent, it was sent when I was halfway through the check-in process!
Thank you, PSI, for wasting my time.
Why care about the quality of your non-existing customer service when companies keep paying you money for your terrible services?
Hi. Khalid Y. You may send an email to cdcareweb@psionline.com if you need further assistance. Thank you.
They made me waited for 5 hours for the first time to start the exam, my system always quit automatically so i contacted the tech support NO ONE ANSWERS! I mean why you have a team for this if nobody can pick up the phone?
The second time, the proctor is ridiculous, he made me waited 1 hour to start my exam and super rude and slow. Overall, the customer service is bad, the system is awful, there's always a problem (come on you charge more than $50 for a test, do better), what's worst is there's always bug in the website. Like you cannot search your exam or schedule this without refreshing your web for like 100 times. I feel this the worst experience I had in terms of everything. Be prepare that wait one hour to start your exam...
We are sorry to hear that, Erica. We are here to help. If you need assistance, don't hesitate to send us an email at cdcareweb@psionline.com. Thank you
Very thorough exam prep. Helped me to prepare for the exam quickly and efficiently. I pass on the first try.
I paid for a test that was never sent! Since I needed to practice I bought it again. I called customer service and a ticket was supposed to be placed for someone to contact about a refund, but I have heard nothing and it has been a week!
We're sorry to hear about your experience and we did attempt to contact you in response to your issue on May 10,2024.
Please reach out to NBRC self-assessment exam (SAE) support at (913) 895-4828 again, and provide them with all the details of your situation. They should be able to assist you further.
Not sure what my experience is yet because I really don't know what its going to be like using this product to give an accurate and true comment. I wish there were better explanation between the different bundles
I cannot download the pdf, and access isn't working for me so I searched for it but couldn't figure out what to do
Thank you for reaching out. We're sorry to hear that you’re having trouble downloading the PDF and accessing the materials and we did attempt to contact you in response to your issue on July 26,2024.
To resolve this issue, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They will be able to assist you with downloading the PDF and ensuring you have the access you need.
We appreciate your patience and understanding.
Excellent I think the website is easy to navigate. They reply quickly to emails.
Quick and convenient way to register and pay. Great experience.
I got a score report of 0% even before i could start the test. The proctor had to run so he just disconnected the exam before it started. Now i am going to have to dispute it with the credit card company to get refund. I am going to tell my organization to stay away from this as not only is this unprofessional behavior but also unethical. PSI if your customer support is reading this please you team's gotta improve. Just look at all the horrendous reviews.
Hi, A. B! We're sorry to hear that you're having issues. Please send us your confirmation number, direct contact details and the details of your concern at cdcareweb@psionline.com. We'll reach out to you ASAP. Thanks!
This is the worst company I have ever had to deal with. If you have the option, take your exams with literally anyone else. It has been 10 days since i've taken my real estate exam and still don't know if I passed. I've called every single day for the last 10 days and get told 24 hours every day. Ridiculous.
PSI already sent the score report to the testing candidate. Thank you.
It took me all day to order 1 book. The website couldn't calculate tax and when I call customer support for scheduling a test on one speaks English. The reps are very hard to understand. Customer Service with PSI is an absolute 0!
Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced. We did attempt to contact you in response to your issue on April 4,2024.
To address your concerns and provide assistance, please reach out to our support team at 866-589-3088 or via email at ptsupport@psionline.com.
We appreciate your patience and understanding.
Good. Can't compare to anything else but overall was an easy purchase. Maybe once I do the test I can elaborate more.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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We are sorry for the inconvenience, Janice B. Let us help you by emailing us the details of concern at cdcareweb@psionline.com along with your confirmation number and contact information. Thank you.